SUMMARY:

Hardware and software support, engineering, evaluation, validation and design specialist. Proven record of constant business performance optimization through: identifying problems, creating solutions, communicating vision and implementing process improvements. Established ability to translate business needs into technology requirements that support the company’s business objectives and successful management of all phases of IT projects from needs analysis and requirements definition to vendor selection, implementation, and training.

EMPLOYMENT EXPERIENCE:

Confidential, Lewisville, Texas

Relevant Technologies: Amazon Web Services, Jenkins, Git, nginx, Apache, Debian/Ubuntu/CentOS, reverse proxies, network load balancers & firewalls, SSL, IIS 7.5 & 8

Responsibilities:

• Setup and administered all resources for development teams including Github, Jenkins, network load balancers, network and firewall systems, nginx reverse proxies, IIS for .net web services and any other systems or technology needed to facilitate new software development.
• Setup and administered all systems and methodologies for deploying custom applications into Production environment(s).
• Provided daily application support including analysis, debugging, maintenance and performance tuning in a 24/7 highly available environment.
• Created policies and procedures for existing and new application development to coordinate effectively with development and business units the ongoing deployment and maintenance of code.
• Deployed, installed and configured the components of the system infrastructure on an ongoing basis including, but not limited to, network load balancers, virtual servers, reverse proxies, database servers, CI/CD systems, source control, configuration management (Ansible).

Confidential, Las Vegas, Nevada

Sr. Systems Engineer (DevOps)

Relevant Technologies: Amazon Web Services, TeamCity, Git, J2EE, loggly, nginx, Apache, Windows Server 2008/2012, *nix, reverse proxies, network load balancers, IIS 7.5, 8 & 8.5

Responsibilities:

• Setup resources for development teams including Github, TeamCity, IIS servers, nginx reverse proxies and varnish caching in AWS environment to include segregated development and production infrastructures.
• Provided daily application support including analysis, debugging, maintenance and performance tuning in a 24/7 highly available environment.
• Performed root cause analysis and fault isolation for environmental, server, and application availability issues.
• Coordinated with network and security teams to design and implement best practices for the web farm infrastructure.
• Deployed, installed and configured the components of the system infrastructure on an ongoing basis including, but not limited to, network load balancers, virtual servers, reverse proxies, database servers, and file servers.

Confidential, Richmond, Virginia

Sr. IIS Administrator

Relevant Technologies: NewRelic, PowerShell, Windows Server 2008/2012, Application Request Routing (ARR), SSL, reverse proxies, nginx, Apache, network load balancers, IIS 6, 7, 7.5, 8, & 8.5

Responsibilities:

• Created and maintained DevOps team to support development efforts and enable automated deployment and testing.
• Designed and implemented web farm infrastructure including upgrade of existing IIS 7.x to 8.x as well as expansion from a single server platform to a proper web farm infrastructure with reverse proxies and load balanced/high - availability servers.
• Implemented system for tracking web analytics such as Google Analytics, Piwik, etc. - setup and maintain system (Piwik) as well as assist users in education and training of key features and how to best leverage them.
• Provided daily application support including analysis, debugging, maintenance and performance tuning in a 24/7 highly available and web-based environment (Windows Server 2008, IIS 7/7.5/8, Application Request Routing (ARR), Web Farm Framework)
• Developed processes for new project rollout to guarantee on-time and accurate delivery.
• Deployed, installed and configured the components of the system infrastructure on an ongoing basis including, but not limited to, network load balancers, virtual servers, reverse proxies, database servers, and file servers.
• Performed root cause analysis and fault isolation for environmental, server, and application availability issues.
• Coordinated with network and security teams to design and implement best practices for the web farm infrastructure.

Confidential, Fort Lee, Virginia

System Administrator

Relevant Technologies: Powershell, Windows Server 2003/2008/2012 , Solaris, IIS 7, nginx, Windows desktop support (XP, Vista, 7)

Responsibilities:

• Troubleshoot STAMIS network connectivity issues, system problems, implement corrective actions, and generate problem reports for transmittal to appropriate software engineering center system proponents.
• Find, document, and recommend solutions to related problems involving instructional methods of STAMIS systems, process improvements, hardware improvements, and organizational efficiencies.
• Provided LAN/WAN (unclassified) technical support and administration, hardware/software support, performance and fault management, network architecture planning, security and resource management support, development and administration, database design, and data management.
• Analyzed existing and emerging technologies to ascertain their relevance to the existing software support environments. Evaluated web server technologies including IIS, nginx and Apache to determine best fit and functionality for web server needs. This includes, but is not limited to, software engineering assessment, computer hardware and software technology assessments, standardization assessments, and configuration item/software documentation assessments.

Confidential, Mechanicsville, Virginia

Technical Analyst

Responsibilities:

• Analyzed and offered solutions for improvement in deficient areas including but not limited to: deployment processes, support protocol, patch management, documentation and training tools.
• Created training documentation and lead team efforts to bring technical support groups up to speed on new policies and procedures.
• Provided training and support to end users as well as lower level technical support teams.

Confidential, Richmond, Virginia

Director of Innovations

Responsibilities:

• Fully automated virus/malware removal through proprietary methods
• Virus/malware removal represented 85% of total business, and majority of labor force requirements due to complexity.
• Scripting used: VBScript, Batch file, AutoIT v3, Automation Anywhere, Visual Studio 2008 (VB).
• Prior to implementation, technicians were completing 1-2 removals at a time with an average completion time of 45 minutes.
• After implementation, each technician completed 8 removals at a time with an average completion time of 33 minutes.
• Result: more consistent work completed, work completed faster, significant reduction in work force, customer satisfaction greater than 95%.
• Created custom testing environment due to complexity of variables.
• Used VMWare to create virtual environments for build testing and deployment prior to release.
• Created custom software update/conversion scripts.
• Removed old software and installed new software from different vendor with custom product keys for each, fully automated.
• Updated proprietary company software with no technician interaction.
• Installed software in large scale customer environment by automating deployment through scripting.
• Managed technical processes for remote support technicians.
• Created documentation and provided training to technicians on proper usage of tools.
• Provided SOP for technical processes and assisted QA team with ensuring all SOPs were followed accordingly.

Confidential, Richmond, Virginia

Manager, Product Development & Quality Control

Responsibilities:

• Developed and maintained 14 product lines for two successful, independent PC brands simultaneously.
• Interfaced directly with vendors and distributors to acquire components, negotiate pricing, define warranty terms and partner for promotional opportunities.
• Overhauled manufacturing floor design and manufacturing process using Six Sigma Lean Manufacturing methodologies.
• Increased hardware production capacity by 750% with a 25% reduction in work force.
• Created operating system and software deployment solution for client configurations.
• Served as technical point of contact for Flextronics Manufacturing.
• Provided detailed SOP for manufacturing PCs as well as on-site training.
• Oversaw production ramp ups (from training to full scale production) in Juarez, Mexico for 4, 2 week production runs.

Senior Development Engineer

Confidential

Responsibilities:

• Evaluated and tested new components from leading vendors
• Created and carried our testing procedures for build configurations made available for customers to purchase.
• Provided Tier 3 support to customer support team, handled escalated technical issues from customers.
• Promoted to Manager, Product Development & Quality Control (department head reporting directly to CEO).

Senior Support Technician/Support Engineer

Confidential

Responsibilities:

• Provided warranty support to customers through several mediums: live chat, e-mail, and phone.
• Managed hardware repair depot.
• Repair depot handled all in and out of warranty repairs for customer systems including diagnosing hardware problems, troubleshooting software issues and replacing failed components.
• Promoted to Product Development Department as Senior Development Engineer.