OBJECTIVE

• To be a part of information systems team in a dynamic environment with a progressive challenging company

TECHNICAL SKILLS

SOFTWARE: Bloomberg, Windows 10, Microsoft Exchange 2010, Windows Server 2008, Blackberry Enterprise Server, Veritas Backup Exec, Terminal Services, Citrix, Active Directory, Lexus Nexus Concordance, Equitrac, Microsoft Office 365, 2013, 2016, Access, Veritas, Logmein, Dameware, Remotely Anywhere, VNC, Hyper - V Server Virtualization, Trend Micro, Symantec, and McAfee Antivirus, GFI Mail Essentials, Remedy, Heat, Norton Ghost, DNS, WINS, DHCP, VPN, TCP/IP, Citrix/RSA tokens, Novell, Wireless, Bloomberg, FX Connect, Exclaimer Outlook Signature M anager, Service Desk

HARDWARE: HP Proliant Dell IBM Servers, HP, Dell, Printers/print servers, Apple MAC workstations, All HP LaserJet printers, Xerox Phaser printers, Thin Clients, Xerox printers and copiers, Dell Power Edge Servers, HP Proliant Servers, HP, Dell,, Lenovo, Apple workstations, HP LaserJet printers, Cisco and Nortel Routers and Switches, Dell, Toshiba, HP and IBM laptops, iPhones, Blackberry, Server Racks, Aver video conferencing equipment, Konica Minolta copiers, ShoreTel IP phone PolyCom video conferencing

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Senior Administrator

Responsibilities:

• Support and manage the main NY office with over 140 users providing request/incident support for organization (Trading, Account Management, Back Office, Research, Executives, Finance, Facilities, Compliance, Client Service, Recruiting
• Make sure all the technical business needs are met and e stablished relationships with department heads to determine needs of the business and improve our support
• Provide leadership and training with h ands on escalation point for L1 associates
• Provide high level executive support at the highest standards
• Support of all the conference rooms with Polycom HDX and Realpresence VC systems and onsite support of all high level video conference meetings
• Lead role in upgrade rollout of all Lenovo laptops and desktops to Windows 10 and Office 365
• Support the following desktops applications: Office all veresons, Citrix, Adobe, Naunce, Bloomberg, FX connect, Capital IQ, Macabacus, Kofax, ShoreTel
• Lead role in new floor buildout and office upgrades. Help with layout and new IDF room buildout. Installed Cisco switches, ShoreTel switches and UPS into racks. Work side by side with the vendor with patching
• Work with network team upgrading Palo Alto firewalls and Cisco switches in the main server room
• Support of ShoreTel phones and accounts
• Support of HP printers and Konica Minolta copiers
• Support all mobile iPhone devices and manage accounts
• Responsible for continual service analysis and driving improvements to gain efficiency and lower costs.
• Provide remote phone support for remote users in other offices throughout the world
• Developed on-boarding process, and provided assessment and training for all new hires

Confidential, Woodbury, NY

Network Administrator

Responsibilities:

• Provide onsite and remote desktop support for 200 users of the firm’s five office locations. Woodbury, NY, Buffalo, NY, White Plains, NY, Boca Raton, FL, Rochelle Park, NJ
• Monitor and resolve all the IS needs of the business
• Server configurations and management of the servers including, Windows Server 2003 and 2007, Print Servers, Terminal Servers, Exchange 2003 Servers, Hyper-V Server, Exchange Server 2003
• Install, monitor and removal of viruses and spyware on the network using Trend Micro Antivirus Program
• Cat5 wiring and patch panel installations. Switch installs
• Setup new users and configure new user profiles and workstations
• Configure and monitor all Server backups
• Blackberry support of about 75 Blackberries, phone number transfers, email setup, replacement phones iPhone support
• Key member of a team for all service desk project work (large roll outs, patch management, large software upgrades/rollouts)
• Provide exceptional support for all partners, CEO and all the Attorneys of the firm

Confidential, Melville NY

Consultant

Responsibilities:

• Support and managed all technical business needs to keep Manufacturing plant running 24 hours a day with over 650 users
• Provide Senior Executive support
• Maintain, install and troubleshoot Manufacturing software and all databases
• Team lead for Technical support in the plant
• Provide solutions for the vendors when needed
• Provide application and Desktop support, setup new users, Blackberry installs, VPN issues, configure laptop and desktop builds
• Manage Novell Migration Project
• Made sure all departments were fully functional and the plant was running in peak condition all times by working long hours and strong dedication

Confidential, Ronkonkoma, NY

End User System Analyst

Responsibilities:

• Established Support Center (Help Desk) from the ground up
• Provide support for over 300 users around the United States
• Configured standard corporate laptop and desktop images
• Performed hardware and software installations, upgrades, updates and maintenance
• Project leader and lead support of 50 mobile devices Treo 650 phones
• Perform email migration of consolidated companies
• Negotiated hardware and software purchases with vendors

Confidential, New York, NY

Support Specialist

Responsibilities:

• Responsible for supporting over 700 users
• Setting up new users and configuring custom software in a timely manner,
• Support remote users with connectivity problems with VPN connections
• Troubleshoot network problems, update new images
• Install and configure all hardware network printers, scanners, Blackberry handhelds, Treo phones
• Respond to all calls from help desk and provide second and third level support
• Handle all urgent help desk tickets from Senior Executives
• Make sure all corporate users have all computer related problems solved and provide solutions with no exceptions and be professional at all times