System Analyst Resume

OBJECTIVE

To obtain a position which provides the opportunity to apply skills, talents, and enthusiasm to a challenging career in Network administration and System engineering, also broaden my knowledge and experience.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

System Analyst

Responsibilities:

Responsible for performing technical and analytical in the, installation, documentationsupport and maintenance of BMC Footprints Help Desk ticketing system.
Researches, evaluates and recommends changes in the hardware and software for the Footprints system.
Software development, configuration, implementation and management of BMC Footprints V - (11.6 and 12) ticketing system.
Windows Server administration (Windows 2008, 2012), Microsoft SQL Server administration for the Footprints database.
Works closely with regional system administrators to create a customized user experience according to regional needs and best practices.
Maintains technical documentation and Provides overall technical responsibility for the Footprints system.
Provides user management support to regional administrators within the Footprints system.
Kept in constant touch with vendor to resolve problems as quickly and efficiently as possible.

Confidential

Support Analyst

Responsibilities:

Administer for Windows Servers 2008 and windows 7 desktop operating systems on clients across the organization.
Dealing with tickets and problems by users.
Perform timely workstation hardware and software upgrades as required.
Troubleshoot Windows Server log events and problems reported by users.
Assist IT manager in upgradation of systems hardware’s and client operating system.
Maintaining records of assigned laptops and phones for Managers and Executives.

Confidential

Support Technician

Responsibilities: