Network Server Administrator Resume West Palm Beach, FL - Hire IT People

OBJECTIVE

Highly motivated professional seeking a position as a Systems Administrator with an eagerness to learn new technologies for skill development. Extensive experience problem solving issues with end user computing, hardware, and software.

SUMMARY

Accomplished communicator, with the ability to document processes and procedures for ease of support.
Over 16 years of proficient technical experience including, working with user groups to provide technical assistance, training, assessing user needs, and recommending modifications.
Familiar with administrative utilities leveraging VMware’s PowerCLI and Windows PowerShell to identify, document, and aid in resolving issues.
Quickly learn and master new technologies; equally successful in both team and self - directed settings, continuously seeking to expand technical experience.
Excellent technical skills, with strong knowledge of managing Active Directory users, groups, and computers, Windows platforms 7/8/10, and VMware installation and management of V-sphere 5.5/6.5.
Familiar with backup, restore, and verification of virtual machines utilizing VEEAM backup and replication

PROFESSIONAL EXPERIENCE

Confidential, West Palm Beach, FL

Network Server Administrator

Responsibilities:

Successfully migrated 1900 user mailboxes from Exchange 2010 to Office 365 exchange online and created hybrid environment for the University. Developed migration path, documentation, and assisted users post migration to setup computing and mobile devices.
Continuously manage Office 365 environment regarding licenses, features, policy management and utilizing offerings to fully support students, staff, and faculty.
Administrative tasks such as adding, modifying and deleting email accounts to include identify and removing malicious emails sent via phishing attempts to internal users.
Manage and maintain physical hardware consisting of 8 VMware hosts with ~170 virtual machines. Oversee host and virtual machine resources including CPU, memory, and hard disk using VMWare vSphere. Perform routine maintenance on the environment which includes patches, updates & upgrades.
Create, respond to, escalate, and close tickets assigned in proprietary ticketing system. Track all outstanding tickets, working closely with support groups to ensure any problems are resolved in a timely manner.
Install and manage hotfixes and patches utilizing Windows System Center Configuration Manager (SCCM) on windows servers to eliminate vulnerabilities.
Managed Exchange 2010 environment with 4 CAS servers and consolidated to 1 hybrid server when user mailboxes were migrated to Exchange online.
Deployed Citrix cloud solution to develop, install and provide VDA and XenApps environment for users across campus.

Confidential, Charlotte, NC

Senior Technical Analyst

Responsibilities:

Provided onsite, telephone, and remote support to end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues within a fast-paced corporate environment.
Documented all technical issues while highlighting steps taken to remediate problems and create or update current policies and procedures.
Communicated changes, updates, and ongoing systems issues from management level to user level for better understanding of what is currently occurring within the organization.
Lead technical analyst for onsite latency issues working closely with network administrators and software developers to resolve ongoing issues. Installed needed software to either monitor or help pinpoint where issues were occurring. Applications used included Wire Shark and HTTP Watch to gather packet information to better understand what was occurring.
Extensive auditing skills used to keep devices under corporate security compliance by updating current patches, software, and encrypting devices as needed.

Confidential, West Palm Beach, FL

Computer Consultant/Sales

Responsibilities:

Worked with clients both in-store and on-site to install, troubleshoot and repair technical problems for computer systems including laptops, desktops, printers, modems and monitors.
Provided telephone and e-mail technical support, and recommended purchases as needed.
Built and customized computers and servers per client’s specifications.

Confidential, West Palm Beach, FL

Helpdesk Coordinator/Lead Technician

Responsibilities:

Provided tier two technical support for the University while utilizing Track-IT software system.
Provided support via telephone, in person, or remotely to quickly resolved issues.
Assisted system administrators with server maintenance, updates, and hardware replaced when needed.
Maintained inventory and assisted administrative assistance to determine location of equipment and replace.