OBJECTIVE

• To join an organization where my proficiency in technology, software support, business knowledge, and management experience will enable the organization to meet or exceed its goals and objectives.

SUMMARY

• Experienced, professional programmer/applications developer with a dynamic background supporting the daily operations and quality performance of the student systems of a major university.
• Highly focused on ensuring completion of full project lifecycles in compliance with policies, procedures, regulations, and requirements.
• Skillfully plan and allocate resources with a strong commitment to productivity and operational quality.
• Effectively communicate and collaborate with cross - functional teams to achieve operational and financial improvements.
• Effective communication, analytical, and critical thinking skills with an understanding of business processes, gathering requirements, and creating test plans.
• Experience designing, developing, and maintaining Business Intelligence (BI) solutions using Confidential Cognos.

PROFESSIONAL EXPERIENCE

Confidential, St. Louis, MO

Systems Technical Consultant

Responsibilities:

• Provided technical and end user support for the Ellucian Banner System
• Performed Upgrade Testing
• Automated several processes using UC4: DARS Graduation processes; Schedule Building processes; Letters: Dean’s List, Suspension, and Probation; Check Reconciliation Bank Dataload process
• Documented population selection process.
• Performed a complete review of the current Banner Student Systems environment offering advice on best practices.
• Documented UC4 Student processes to be worked with the Enrollment Services / Registrar’s Operations Calendar.
• Provided support for end-of-term processing.

Confidential, New Orleans, LA

Applications Developer

Responsibilities:

• Provided technical support and end user support for the Ellucian Banner system. Modules include General, Student, Financial Aid, Security, fsaAtlas. Primary area of support - Student.
• Converted and implemented legacy systems to the Ellucian Banner platform.
• Experience with Oracle SQL and PL/SQL programming including all database objects: stored procedures, stored functions, packages, views, materialized views, type objects, cursors, REF cursors, parameterized cursors, triggers
• Analyzed, designed, and implemented integrated functional extensions using the appropriate software tools.
• Supported the development and maintenance of interfaces for integration with Tulane’s non-Banner applications.
• Automated routine processes using UC4 (Appworx) which significantly increased efficiency. Also, implemented several procedures to automate critical processes.
• Provided primary technical support for the following applications: DARS (Degree Audit), fsaAtlas (International Student Module), Student Retention, RMS (Housing), Blackboard, BbConnect, Moodle, Law School applications, Medical School applications, National Student Clearinghouse, Advance, AdvisorTrac / SARS, Louisiana TOPS
• Prepared advanced and complex administrative and academic high-level reports using the Confidential COGNOS Business Intelligence Tool - System Release 10.2
• Met with users to gather business requirements to define, design, and implement reports for analytics and ad hoc reporting.
• Created and modified existing reports and analyzed and corrected report defects.
• Participated in user acceptance testing for Cognos BI solutions.
• Experience using Cognos Workspace Advanced, Report Studio, and Query Studio.
• Prepared and maintained report documentation.
• Served as a member of a team who remotely supported the University in disaster recovery mode after Hurricane Katrina. Key technical role supporting the Registrar’s office and the Financial Aid office working around the clock to ensure critical processes continued throughout the disaster.
• Developed the reputation as the “go-to” person in Technology Services for student record-related issues.
• Served as a member of a team involved with testing the implementation of system upgrades as well as new releases of software, preparing design documents, developing reports/interfaces, preparing procedural documentation.

Confidential

Senior Programmer Analyst

Responsibilities:

• Provided mainframe support and primary support for SCT Student Records Application.
• Anticipated the needs of the University departments.
• Implemented several procedures to automate critical processes.
• Provided support for Direct Talk ( Confidential ’s TUTOR System - Phone Registration, Grade Access, Admission items).
• Supported the Final Exam Scheduling Project by redesigning DOS based, FORTRAN coded application into a technically up-to-date and functional application using Visual Basic, SQL, and Access.
• Designed VBA application to process and warehouse semester reports and historical professor evaluation statistics for the Course Evaluation Project.
• Designed a database for the Business School which enabled them to access the raw grade distribution data for each instructor for the Grade Distribution project
• Played a key support role for the Financial Aid Project in the reinstallation of the SCT Financial Aid Application.
• Primary technical support for the Web Class Schedule for the Course Schedule on the internet.

Confidential

Contract Computer Consultant

Responsibilities:

• Mainframe Support. Systems / projects responsible for: Dun & Bradstreet Millennium General Ledger System; ASI Financial Package; Payroll; Shipping & Receiving / Volumes System
• System Retirement: Wrote SQL scripts to create Oracle tables and load archive data onto Oracle databases.
• Served as interface support for the SAP and TABWARE conversion projects; Y2K project.
• Support as needed including PC system support; printers; 24/7 on-call support;
• Handled systems programmer duties; CA/7 administration;
• Served as CICS support; software installation; print server support;
• Performed general helpdesk support.

Confidential

Senior Systems Engineer / Applications

Responsibilities:

• Worked under general direction and was responsible for the following: coordinate system testing and programming assignments for multiple systems or applications; research complex system problems;
• Assist client users with project planning; perform other duties as assigned;
• Technical expert for the Commercial Loan System.
• Systems analyst for FOCUS, responsible for creating and designing databases for various interfacing applications, providing user support, and maintenance of databases.

Confidential, New Orleans, LA

Lead/Staff Applications Programmer

Responsibilities:

• Project Management; Technical expert for Commercial Loans and other general technical areas;
• Performed high level programming on Shaw Commercial Loan Project; Member of Conversion teams and other major projects representing the Commercial Loan System.