Benefits Services Specialist Resume Tallahassee, FL - Hire IT People

SUMMARY

Technically savvy professional with strong academic background with two graduate degrees. Knowledgeable in maintaining computer system functionality and availability. Adept in training end - users in systems and applications.
Accomplished in improving operations by analyzing processes and recommending solutions for enhancements. Experienced in business analysis and reporting.

AREAS OF EXPERTISE

TECHNICAL SKILLS

Platforms: Windows Client/Server, Linux, Watson IBM

Hardware: Internet Networking, Local Area Network (LAN), Star Bus Network, IT Architecture

Tools: Microsoft Office (Excel, PowerPoint, Word), Outlook, Python, HTML5, Tableau, EDMS

PROFESSIONAL EXPERIENCE

Confidential, Tallahassee, FL

Benefits Services Specialist

Responsibilities:

Evaluated all internal processes of the Reemployment Assistance program.
Performed internal audits of computer systems and data management.
Prepared and submitted reports to senior leadership outlining security threats. Recommended and implemented strategies for mitigating risks.
Served as Consultant to department and other state organizations on matters of information security.
Trained and supported end-users in multiple systems.
Assisted the agency in controlling internal fraud and unauthorized systems use.

Confidential, Tallahassee, FL

Employment Program Specialist

Responsibilities:

Significantly decreased unemployment fraud by claimants.
Consistently ensured quality and accuracy of documentation to complete projects on time.
Created training materials and trained new staff members.

Confidential, Tallahassee, FL

Employment Security Representative

Responsibilities:

Researched claims to ensure the accuracy of benefit determinations.
Resolved technical issues preventing claimants from accessing data in the Reemployment Assistance System.
Improved operations by compiling and analyzing data with leadership to enhance processes workflows
Helped with special claims including emergency unemployment compensation, employee benefits, and disaster unemployment assistance and performed alien verification.
Provided support to agents, government agencies, claimants, employers, and third-parties in compliance with Section 443.171(7) and 443.1715, Florida Statutes.
Provided exceptional customer service.

Confidential

Assistant Professor

Responsibilities: