NOC Analyst Resume

SUMMARY

My experience has been in the Network Operations environment for several years. Decisions have to be made immediately to prevent data and revenue loss. Direct contact with mid to high level clients for optimal solutions, with clear, concise communication is necessary. Managed a project to improve performance, reduce operating cost, and improve security. Managed small teams on projects throughout my career.

TECHNICAL SKILLS

Cisco IOS, Cisco Command Line Interface (CLI), Protocols IPv4 and IPv6, Wi - Fi, TCP/IP, Firewalls, VLANs, MPLS, BGP, EIGRP, OSPF, SSH, VPN, SecureCRT, SFTP, QoS, ICMP, IPSEC, SSL, ARP LAN, WAN, NAT, DNS, DHCP, Point-to Point Protocol, Solarwinds, Splunk, BIG-IP, CAIL, F5 Load Balancer, Jump servers, Tandem, Unix, Wireshark, Infoblox, IMAPP
AppDynamics, Cloudwatch, Dameware, Exoprise, Grafana, LogicMonitor, Nagios, OpsGenie, Rigor, Salesforce, SiteScope, Zabbix
Microsoft Office Suite, Active Directory, Citrix, HP Service Manager, Database Management, Change Control Management,

PROFESSIONAL EXPERIENCE

Confidential

NOC Analyst

Responsibilities:

Conducted daily bridges, coordinated between multiple teams to improve performance for business services. Network engineering, Application and QA teams etc.
Network management - Moved LTMs (primary, secondary) when necessary, taking offline during non-business hours with notification sent to affected businesses. Performance procedures were necessary and Tandem, F5 Load balancer and Infoblox were used to insure continuous stability on a network.
Monitored financial transaction services, data management services using the tools Logic Monitor, Rigor, OpsGenie.

Confidential

Network Analyst

Responsibilities:

Using SSH and Putty managing new switches, numerous VLANS on specified ports for various departments and functions which includes POS devices, cameras, phones, security.
Confirmed implementation from start to completion without errors or latency.

Confidential

Network Consultant

Responsibilities:

Executed RMS process using JDA software and TEMS process. Monitored filesystems, running processes, and database backup systems.
POC for Service Desk personnel reporting anomalies in the production environment.
Monitored over 300 kiosk terminals daily with KMS, DameWare and iBoot.

Confidential

Network Operations Engineer

Responsibilities:

Monitored network peak and valley data transmissions using F5 Load Balancer and Splunk.
VPN on routers to run command lines and scripts for monthly Change Management processes.
Using VPN, updated KEY functions on POS machines for menu updates.
Supported security and management operations with SQL Server Management.
Used VPN to POS systems to solve transaction discrepancies.
Ensured sporting and restaurant venues were online with Unix and Wireshark.