SUMMARY

Experienced Information Technology Administrator with a demonstrated history of working in Confidential, the Telecommunications and Healthcare industry with over 17 years of career. In - depth experience in the implementation analysis, optimization, troubleshooting and documentation of LAN/WAN networks. Strong “hands on” technical knowledge with MCSE, MCSA, MCTS and MCP certification. A very quick learner skilled in communication, Tenacious problem solver continuously seeking effective Confidential to complex problem, excellent troubleshooting skills in both Hardware and Software platforms.

TECHNICAL SKILLS

• OS Confidential Windows Server 2019, Windows Server 2016, Windows Server 2012 R2, Windows Server 2008, Windows Server 2003, Windows Server 2000, Windows (95, 98, XP, Vista, 7, 10), Ms - Dos, Mac OS X, Linux.
• Hardware Routers - Switches - Hubs - Firewalls, VOIP Telephone (Sonicwall, Juniper, Digium, Fortinet, Cisco, D-link, Netgear, Buffalo, Watchguard, F5) RAID & Printers, HP Proliant Servers, Dell PowerEdge Servers, Dell EquaLogic, Dell EMC, BM X Confidential .
• Software Symantec (Endpoint protection AV, NAV, Backup Exec, Ghost) HP LiveVault Backup, HP Connected Backup, Eset Antivirus & Smart protection, Trend Antivirus, Mcafee, Fsecure, Sophos, Exchange 2003 - 365, ISA Server 2004, Active Directory 2012 - 2019, Group Policies, Confidential Office 97 2010 -,2016 & 365, Office 365, Confidential Outlook, Visio, QuickBooks, Adobe Acrobat Adobe Photoshop, FTP programs, Nagios, Solarwind Orion, Oracle Financial Service, ManageEngine (Service Desk Plus, AD Manager Plus) Java, MySql, Glassfish. Cisco Jabber. Webex, VMware VCenter, VSphere and Esxi 5.1, 6, 6.5, Xenserver, Confidential Virtual Server, Confidential Hyper-V, Confidential WSUS, Clustering Servers. Azure, SharePoint, Project, OneDrive 365.
• Networking DNS, DHCP, WINS, TCP/IP, SNMP, SMTP, POP3, IMAP, TELNET, FTP, VPN, IPSEC, HTTP, RADIUS, APPLETALK.

PROFESSIONAL EXPERIENCE

Confidential

Support Engineer 3 on SharePoint, OneDrive and Project 365.

Key Projects & Task performed:

• Demonstrated a deep technical expertise and solve complex technical problems
• Adapted my mind learning day by day from my team and my Technical Advisor how to troubleshoot and solve differences scenarios, learning from my failures, value challenges as an opportunities AKA as Growth mindset.
• Worked as a Team and always collaborated via Team Channels, Triage and Brownback with my peers to solve complex cases.
• Troubleshoot different Networks including DNS, Group Policies on our customers scenarios.
• Troubleshoot errors using Fiddler, Wireshark.
• Use Merlin to execute different Parmlets.
• Analyze correlations ID using Jarvis.
• Perform Data Recovery from SharePoint, OneDrive and Project Sites.
• Document the tickets via Rave.

Confidential USA, Miramar Fl

IT Administrator

Key Projects & Task performed:

• Migrated from domain Active Directory Windows 2003 all Objects and Users Confidential USA from the AT&T Latin America domain to a brand new Domain running Active Directory Windows 2012 R2.
• Migrated the Exchange 2003 user’s mailboxes to a Confidential Exchange 2013.
• Migrated File Server Role from Windows 2003 R2 to Windows 2012 R2.
• Migrated multiple Servers from Windows 2008 R2 to Windows 2012 R2.
• Migrated multiple Servers from Windows 2012 R2 to Windows 2016.
• Migrated the Confidential Exchange connector from Colombia to USA.
• Created a new Confidential Exchange 2013 with Edge server role located on our DMZ.
• Migrated Confidential USA SharePoint 7.0 to SharePoint 2013.
• Deployed and assigned Cisco WebEx account for Confidential ’s users.
• Built a Sql 2012 Server Cluster running in Windows 2012 R2 on Dell Servers and MD3200i enclosure RAID
• Maintained and created a secured VPN connection for Confidential Users and external users using Firepass 1200 BIG-IP F5.
• Configure alerts using Solarwind Orion to monitor different counters in real time for the Servers.
• Migrated VPN users from the Firepass F5 to Fortinet using two factor authentication supported with FortiClient.
• Administer and upgraded 3 Dell PowerEdge R720 servers and 2 Dell Equalogic hosting VMware Vcenter 5.1 server and 1 Dell PowerEdge R420 servers with VMware ESXi 5.5 to support the testing server for the Developers & QA departments.
• Migrated from 3 Dell PowerEdge R720 servers hosting VMware Vcenter 5.1 server to VCenter 6.0 and the 2 Dell Equalogic from the firmware version 6.x to the 8.x
• Virtualized multiple Dell Servers.

Confidential USA / Ascendo Resource (Contractor)

IT Administrator

Confidential, LLC, (IHSOA), Fort Lauderdale Fl

Network Engineer

Key Projects & Task performed:

• Support on Confidential Active Directory 2000, 2003 and 2008, Exchange 2003 & 2010, Apple MAC, SQL Server, Juniper firewall, SonicWalls firewall, (with over 250 VPN tunnels), Digium VOIP with SIP phones over analog lines, Cisco equipment, Dell & HP Servers, Windows NT, 2000, 2003 & 2008 group policies, scripting, change control, Fsecure and Sophos antivirus.
• Worked closer with the Developers Team applying updates on Java and Glassfish code.
• Maintained a secured VPN connection between the Head Quarter and the Cloud environment at Terremark.
• Built and administer 2 Dell servers with VMware ESXi 4.1 server and 4 Dell PowerEdge C6100 servers with Citrix XenServer 6.1 to support the testing server for the Developers & QA departments and to migrate the whole server farms from our Terremark cloud services provider.
• Duplicate and isolate a Virtual environment of our Terramark cloud production environment on our HQ servers by using VMware and Citrix XenServer virtualization technologies.
• Manage SAN in the cloud environment.
• Redesigned Active Directory, Infrastructure, Exchange, SQL, Web Site, VPN, Firewalls, Security, and VOIP to be moved into a virtual VMware cloud environment hosted by Terremark, inclusive of embracing Confidential ’s virtualization of applications using APP-V and MED.

Confidential, MC. Miramar, Fl

Confidential Engineer / IT Director

Key Projects & Task performed for these customers:

• Supervised and deployed System’s updates and patches with Confidential WSUS.
• Consolidated other servers into VMware vSphere and Confidential Hyper-V environment improving performance and efficiency while simplifying manageability, improving the fault tolerance throughout clustering, reducing the power and the space consume by the uses of less physical servers and racks.
• Designed, Installed and deployed structure networks with routers, switch and Cat 5 & 6 Cables.
• Scheduled, monitored, and troubleshot issues related to backup software and media.
• Performance monitoring, (CPU, Memory, Pages/sec, Network interfaces, Bytes Total/sec, Process, Page File Bytes Peak), under Windows System Performance Monitor (counters logging).
• Implemented Backup and Disaster recovery with Symantec Exec, Confidential ’s Software.
• Provided managed services and proactive monitoring of network infrastructure for small and medium-sized businesses (50 to 500 users).
• Designed, implemented, Upgraded Windows 2003 domain networks to Windows 2008.
• Used Active Directory on regular basis for managing user/computer accounts, Group Polices.
• Installed and deployed Confidential Exchange 2003 & 2007, troubleshot/resolved many e-mail issues related to Exchange, Outlook, OWA, Windows Mobile, iPhone; Migrated POP3 account to Exchange account, Migrated Confidential Exchange 2000 & 2003.