Senior Information Technology Specialist, Resume

TECHNICAL SKILLS

- CCNA - Microsoft Specialist - Microsoft Certified Professional CompTIA A+ - Windows Servers Training - MS: Configuring, Windows 7 CompTIA Network+ - Remote Access - Excellent Interpersonal skills CompTIA Security+ - Cisco Equipment Training - Installations of devices and drivers Backup/Recovery - CDPR - Office 365 Suite Bilingual (English/Spanish) - VMWARE - PC Imaging/Re-imaging ServiceNow - VPN - Strong written and verbal communication skills TFS - Microsoft: Windows 10 - InTune/MDM FileWave - Operating System Upgrades - TMS

PROFESSIONAL EXPERIENCE

Confidential,

Senior Information Technology Specialist

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Support 1000+ users locally and remotely on all issues with Windows, MacOS and Mobile.
Maintain daily performance of computer systems.
Install, modify, and repair computer hardware and software.
Resolve technical problems with LAN, WAN and other systems.
Working with Microsoft Windows, Mac OS, and Virtualized Desktop environments.
Understanding of Wired and Wireless Networking concepts, general trouble-shooting steps, and network tools.
Use MS Active Directory environment to manage/modify AD objects.
Creating, document and close incidents using ServiceNow ticketing system.
Desktop remote control software (Bomgar, DAMEWare, Remote Desktop).
Lead 2019 refresh project at all locations for Dell desktops and laptops.
Managed stockroom inventory via ServiceNow and performed monthly stockroom checks.

Confidential,

Desktop Support Analyst

Assist end users with troubleshooting applications and software or hardware issues.
Responsible for complete on-boarding process for new users including configuring and deploying equipment.
Experience with managing and resolving user account issues via Windows RSAT.
Troubleshoot user level network connectivity issues.
Backing up of user data, replacing old computers, running required updates and restoring user data.
Create internal LAN networks for temporary use to permanent setups, not excluding VLAN and VPN network connections.
Providing high level support for executives.
Video conferencing support and troubleshooting connectivity issues.
Managed 2018 PC Replacement project.
Connect networking devices for new users being on-boarded into teh company.

Confidential,

Quality Assurance Analyst, Spirit Airlines, Miramar FL

Test website functionality and report any issues during testing on various scenarios through development website.
Work with Citrix VMWARE and remote servers to provide support and assistance to end users.
Write website testing scripts to test functionality prior to deploying website changes.
Use TFS (Team Foundation Server) to document bugs on website and re-test coding changes.

Confidential,

Technical Support, Confidential Gables FL

Provide video technical support for a fiber company providing internet, phone, and video services to several communities.
Provide quality customer service respond to requests in a timely and efficient manner.
Assist customers with troubleshooting video receiver issues.

Confidential,

Technical Support, Deerfield FL

Assist end users with troubleshooting applications and software or hardware issues.
Connect networking devices for new users being on-boarded into teh company.
Install and configure Domain Controllers.
In charge of creating internal LAN networks for temporary use to permanent setups, not excluding VLAN and VPN network connections.
Confidential, Unit Secretary, Confidential Gables FL
Required to know hospital wide programs including, Citrix, Cerner, Microsoft Office, as well as any new computer program introduced into teh hospital.
Required to troubleshoot computer and printer issues on a basic level.
Responsible for ordering labs and diagnostic testing for patients in a high capacity unit.
Handle phone calls in a professional and timely manner, assist nurses, and keep workstation/nurse’s station neat and tidy.
Provide exceptional customer service for any patient, guest or employee of teh hospital.

Confidential

Per Diem Cardia Sonographer, Confidential Gables FL

Responsible for preparing patients and diagnostic equipment for imaging procedures.
Assist physicians and interpret data from imaging procedures in order to halp determine which images should be saved and which to discard.

Confidential

Military Police, Colorado Springs CO

Responsible for upholding and enforcing military laws.
Perform military training exercises.
Maintaining all weapons, vehicles and any other military equipment used.

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