SUMMARY:

To secure a technical position where my, knowledge, and skills can provide quality technical support in an environment where professional growth exists.

PROFESSIONAL EXPERIENCE:

Confidential

IT Administrator

Responsibilities:

• Responsible for setting up remote offices and job site with IT infrastructure and Desktops
• Responsible for the recommendation, purchase, management and maintenance of all Servers, Desktops, Laptops, Peripherals, Software licenses and other things pertaining to IT.
• Administered and Maintained Dell PowerEdge Servers and Iomega and NetApp NAS Storage Servers
• Built and configured Windows Server 2008\2012 Server both Bare Metal and Virtually
• Created and administer Windows Active Directory Domains and establish group policies for client accounts and PCs with windows Server 2008 and 2012
• Used MS Powershell as Administration tool
• Extensive Support of Office 365
• Created, Administered and Maintain Virtual Private Network (VPN) for Remote and Traveling end - users
• Supported Wide-Area Network to Home Office and Administered, Maintained and Supported Local Area Network (Copper and Fiber)
• Administer and support Cisco, 3Com, and Adtran switches and routers
• Built and Managed Hyper-V Environment using Virtual Servers and Desktop for Testing Software and Also to use in production environment
• Perform routine backup of servers using Computer Associates ARCServe and Symantec BackExec
• Maintain Windows Deployment Services\SCCM Server used to create or deploy images on Desktop, Laptop and Servers
• Administer and designed wired and wireless networks
• Administered and configured Inter-Tel\Mitel Phone BRI System, including IP phones
• Responsible for maintain and setting up Multimedia and Video Conference rooms for presentations made by President of the company and Project Managers

Confidential

Computer Services Support Technician

Responsibilities:

• Provided desktop support to library staff
• Responsible for desktop and server security
• Managed a team of student assistants in routine desktop support
• Performed routine backup of servers and desktop PCs
• Created Windows 2000 Active Directory Domain and established group policies for client accounts and PCs
• Maintained and administered Windows 2000 and Red Hat Linux (Fedora) Servers
• Established Windows Update Server which managed software updates for Windows servers and desktops
• Maintained Symantec Ghost Image Server
• Administered wired and wireless networks
• Responsible for purchase and maintenance of all software licenses
• Administered Remedy Call Center Software
• Supported MS Access Software Database Applications

Confidential

Desktop Support Consultant

Responsibilities:

• Install and configure Windows NT 4.0 and Windows 2000
• Install and support MS Office 97 and 2000 Professional
• Provide occasional support for Macintosh Power PCs
• Responsible for troubleshooting network connectivity and application problems
• Serve as primary contact for proprietary application support
• Image systems using Symantec Ghost
• Setup Novell NetWare 3.x and Microsoft Windows NT 4.0 networks using NT Workstation 4.0, Windows 2000 Professional, and Windows 9.x/3.x clients
• Install and configure Citrix ICA Client on PCs and Windows CE devices
• Use Microsoft SMS versions 1.2 and 2.0 to manage network environment
• Provided some Windows NT and 2000 Server support
• Provided support for client-end of web-based applications (Oracle Financials, Markview, and Brio Portal)

Confidential

LAN/WAN Software Support Analyst

Responsibilities:

• Administered a MS Internet Information Server and developed a web based application using FrontPage 98 and Active Server Pages
• Responsible for troubleshooting hardware and software problems with Windows 95/98, Windows NT 4.0, and LAN/Remote Access connectivity
• Supported and installed hardware upgrades on Confidential, Compaq, Dell, Toshiba, and Hitachi computers
• Deployed and supported MS Office Suite, Internet Explorer, Netscape Communicator, Attachmate Extra 3270 Emulation software
• Configured network adapters and Dial-Up networking settings in Windows 95/98 and NT 4.0 using TCP/IP, DHCP, and Netbeui
• Setup NT user accounts and groups
• Installed Windows 95 and MCI’s proprietary software on Confidential ThinkPad Laptops to 2500 users
• Tested laptops for network connectivity and platform problems

Confidential

IT Consultant

Responsibilities:

• Implemented a web based application to track incident reports using MS Access Database, NT 4.0, Internet Information Server 3.0, and FrontPage
• Designed and administered Local Area Network using a NT Server and Windows 95 Workstations
• Setup and administered interoffice mail using Microsoft Mail
• Utilized NT logon accounts to implement network security

Confidential

Technical Consultant

Responsibilities:

• Traveled to remote offices throughout the country installing Windows 95 and Confidential proprietary software on Sales staff’s Confidential thinkpads (approx. 2500 users)
• Tested and resolved any LAN or Internet connectivity problems as well as Hardware or software problems

Confidential

Team Leader

Responsibilities:

• Managed 2nd level support to provide solutions for NEC desktops and laptops
• Researched and resolved escalated calls

Support Analyst

Confidential

Responsibilities:

• Supported and assisted customers with the setup and installation of The Confidential

Confidential

Desktop Support Analyst

Responsibilities:

• Supported NEC desktop units along with related software
• Troubleshoot, diagnose, and fix problems with systems over phone

Confidential

Electro-Mechanical Technician

Responsibilities:

• Assemble and wire electronic control panels and wire harness assemblies
• Communicated effectively with team leaders and project engineers to minimize production or design problems that may arise from project
• PLC experience
• Familiar with ISO 9000 Standards
• Responsible for duplicating, write-protecting, and labeling diskettes