System Administrator, TECHNICAL SUPPORT Resume Lake Worth, FL - Hire IT People

SUMMARY

7 years of cross - platform experience in systems administration, including analyzing, automating, installing, maintaining, and repairing hardware, software, peripherals, and networks on business and consumer infrastructure.
Superior troubleshooting and technical support abilities with data migrations, network connectivity, malware removal, security and database applications.
Develop exceptional relationships with co-workers, management and end users.
Excellent communication and problem solving skills. Fluent in Spanish.

TECHNICAL SKILLS

Hardware: Windows, Macintosh; SAN hardware, miscellaneous PC hardware and peripherals; printers, routers, switches, and network repeaters, iOS / Android / Windows mobile and tablet devices.

Software: VMWare, Citrix, Microsoft Office Suite 2003-2013 including Outlook and Exchange, SharePoint, Symantec Suite, Sys Internals Suite, Windows DISM, Acronis Backup Suite, Adobe Product Suite, Docker, Vagrant.

Languages: C++, Bash / UNIX CLI, MYSQL, XML, HTML 4/5, CSS, JavaScript, some Java.

PROFESSIONAL EXPERIENCE

System Administrator, TECHNICAL SUPPORT

Confidential, Lake Worth, FL

Responsibilities:

Administered all local and remote server backups, and web store snapshots using Veritas Backup and Time Machine.
Provided cross platform and mobile device technical support to sales staff and repaired any networking or system issues as needed.
Responsible for maintenance of all cross platform hardware and software applications for workstations, and servers.
Devised a streamlined order processing system which combined all orders from multiple sale channels into one account, drastically reducing fulfillment time for orders and increasing revenue.
Maintained all website product images and information for items. Created alternative landing page layouts to increase product exposure.
Handled all customer email inquiries and provided over phone support.

Computer Fulfillment Technician

Confidential

Responsibilities:

Performed a wide array of technical support solutions and repairs for corporate client/server systems and client personal devices running Windows and OSX operating systems and supporting any attached peripheral devices via remote connection using VMware Rescue software and over the phone support.
Completed over 7500 unique service jobs by the end of my employment.
Common services were Malware Removal, Data Migration and Recovery, Network Sharing Configuration (SMB / AFP / CIFS), Support, configuration, and repair for any licensed third party software.
Consistently multitasked 5-10 remote clients at any given time.
Created numerous internal documents for support team entailing in detail software and system repair guides and use case scenarios for the various internal software tools, effectively lowering the customer wait time and service duration channel wide.
Adapted to constant challenges and changes undergone within the remote support service channel during its infancy, helping pioneer the required remote technician standards and scope of work for employees and services which were later implemented.
Independently trained new hires placed in my team on the best practices and day to day responsibilities for their role as a remote IT technician.
Reported to weekly team meetings to analyze weekly statistics for services performed, present new ideas and solutions to common problems, create short term focuses based on channel needs, and keep informed on upcoming software and operating system changes.

Computer Repair Technician

Confidential

Responsibilities:

Performed hands-on hardware installation and replacement and software troubleshooting and repair across Windows, OS X, and Linux platforms.
Performed Emergency Data Recovery on failing Hard Drives and Attachable Storage Devices.
Provided per client tailored solutions for hardware, software, networking, and security issues.
Designed, developed, and modified reporting processes in accordance with client specifications.

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System Administrator, Technical Support Resume

Lake Worth, FL

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