Cloud & Systems Administrator/Server Support Resume

TECHNICAL SKILLS

Programming Languages: PowerShell, SQL, R, Python, C#, Java, C/C++, HTML, XML

Cloud Platform: MS Azure - Resource Groups, Virtual Machines, Azure Storage, Identity mgmt (IAM), Disk Encryption

Software/Tools: Active Directory, VMware, System Centre Operations Manager (SCOM), Ivanti, IIS, SSIS, Windows Server Update Services, Symantec Endpoint Protection, Service Desk, ServiceNow, MS Project, MS Office, Oracle SQL Developer, R Studio, Visual Studio, Tableau, Erwin Data Modeler, Power BI

IT Skills: System Administration, Virtual Machines, Load Balancing, Domain Controller & Group Policy management, Network Security, OS troubleshoot, Windows Server 19/16/12/08, Windows 7/10, Vulnerability Remediation, IT Auditing, Performance Reports, DNS, TCP/IP, DHCP, Firewall, Registry, Remote Desktop Services, Certificate Authority, Server patching, inbound & outbound n/w rules, AWS & GCP Fundamentals

Relevant Subjects: IT Security, Enterprise Architecture, IT Management, Database Mgmt, Big Data Integration, Data Modeling, Data Analysis, Data Visualization, Statistical Computing, Web Development with .NET, Data Warehousing & BI, XML & Web Services, Data Mining for BI, IS Project Mgmt, Enterprise Resource Planning

Online Courses: GCP Big Data & ML Fundamentals, Microsoft Identity Management, Cloud Administration, Databases, Storage, Networking in Azure, Infrastructure Mgmt, MIS Survival Guide, Python & SQL on DataCamp

PROFESSIONAL EXPERIENCE

Confidential

Cloud & Systems Administrator/Server Support

Responsibilities:

Received Highest Annual Appraisal rating amongst the team for actively helping peers, solving highest numbers of service tickets (749) and leading the Converged Operations Team
Identified which tasks can be automated, and later came up with PowerShell Scripts to streamline the work process thus eliminating 8 manual repeated work procedures
Earned promotion to Level 2 Troubleshooting Team, trained 7 interns for the technical activities
Well versed in cloud computing service models - Infrastructure as a service, Platform as a service
Brought 5 new things to the table such as Disk encryption, Virtual Machine commissioning checklist, Disaster recovery setup, flexible inventory management, Operations Manager Suite updates
Managed over 600 servers and 1000+ workstations in Azure and VMWare in SLA environment
Arranged knowledge transfer sessions for new joiners such as tech Friday meeting presentations
Proficient in ITIL concepts such as Service, Incident, Change and Problem management
Strong client relationship management skills, setting up meeting agenda and minutes of meeting
Actively participated in Microsoft Azure migration project, VM & Database backup management
Created 20 Standard Operating Procedures (SOPs) for various tasks in both reading and video format
Received position of SCOM Subject Matter Expert for standardizing reports & email alerting to clients

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