SUMMARY

• Amazon Web Services(AWS), Windows Server 2008/2012 Administration, and VMWare 6 Administration.
• Highly knowledgeable, professional with a strong commitment to ALL levels of customer support and expansion within a Windows Server environment. Strong troubleshooting and technical skills, customer service/relations, project and task ownership.
• Windows Server 2003/2008/2012 Domain, VMware 5.5/6, Exchange Server, VPN, Remote Desktop and server support, Windows 7/8/10 clients, Storage, Active Directory administration, Axxess Telephony phone systems and Voicemail, IP Camera systems, DHCP/DNS, File level security/authentication, SonicWall router/Firewall/WAP configuration, LAN/WAN routing, intrusion prevention, disaster recovery, hosted solutions, McAfee antivirus suite, MS Office Suite, Laptop/PC deployment, Imaging, Remedy/Spiceworks ticketing systems, Malware detection and isolation.
• Strong Project Management skills and ability to identify enterprise - wide needs to develop solutions for a productive business environment. Public Trust High Risk Security Clearance

PROFESSIONAL EXPERIENCE

Confidential

Windows Server Administrator/Security Admin

Responsibilities:

• Windows 2012 Server administrator, VMWare 6 Administration
• Networking Infrastructure, Server, and Client knowledge base administration
• Security Scans/Patching Production and Development Servers
• Vulnerability Assessment and Fault Tolerance/High Availability administration

Confidential

Security Systems Administrator

Responsibilities:

• Security vulnerabilities administrator within the Windows server environment. NESSUS scanning, patching application updates and Registry modifications for The National Institute of Health in RTP, NC.
• Vulnerability assessment and resolution for Production and Development in VMware 5.5/6 environment.
• Full assessment of all servers including owner/application inventory and documentation for NIEHS.

Confidential

Information Technology

Responsibilities:

• Responsible for full Active Directory infrastructure support for 3 schools in the Rocky Mount area
• Support all servers, clients, telephony, Internet access, routers, wireless access points, hardware, software, imaging, IP phone systems, Printing, Imaging, active directory
• Maintain and upkeep instructor/student Laptops, IPADs, PC’s, email accounts and all access to appropriate applications

Confidential, Selma, NC

Manager, Information Technology

Responsibilities:

• Improved connectivity enabling IT to support staff growth from 50 to 250
• Implemented and managed various process improvements and system enhancements in order to support additional positions
• Pioneered numerous server/equipment upgrades and technical framework expansion, including upgrading Windows 2008 Servers, Exchange Server, Windows 7 client base, VPN, file level security, administration, backup/disaster recovery, Wireless Access Points, Iphone remote email connectivity
• Lead the rollout of a Spiceworks-based help desk ticketing system and routine software upgrades, antivirus, troubleshooting. Provided long-term management of all telephony issues and equipment, including IP phone additions
• Oversaw the upgrade of business connectivity from a personal pager system to IP phones, strengthening communications and staff member accessibility
• Selected, screened, and hired local IT vendors while managing outsourcing relationships
• Oversaw contract development and compliance.
• Liaised with interdepartmental personnel located throughout multiple divisions, including inventory control, equipment procurement / purchasing, accounting, shipping / receiving and business development
• Interfaced with numerous third-party vendors on a daily basis, including AT&T, Windstream, Metrotel, McAfee, Axcient, Suntrust, ADP, Fastenal Vending and more

Confidential, Raleigh, NC

IT ADMINISTRATOR

Responsibilities:

• Developed multiple IT projects streamlining business and financial operations, managed the HelpDesk and Windows Server activities
• Followed Information Technology Infrastructure Library (ITIL) principles and incorporated a Service Management Plan to document procedures for downtime, and developed solutions and preventative measures
• Led the StorServer Manager Installation; installed a backup solution for the firm, worked closely with vendors to complete project lists for contract negotiations, purchase agreements, licensing, and service contracts
• Spearheaded the Disaster Recovery Plan consisting of duplicate servers and tape library installation at the Mebane facility to duplicate Raleigh’s operations department. Successfully recovered from a full DR test.

Confidential

IT Administrator

Responsibilities:

• Administered technology infrastructure and charged with availability, integrity, security, and maintenance of Desktop systems, local / wide-area networks, related systems and hardware, Servers, Server Operating Systems, and Server Applications, Connectivity, Telephony, HP printers, Xerox copiers, cabling, switches, routers, and hubs
• Defined standards with the input of management, and communicated and enforced standards among employees, and reported on compliance
• Proactively monitored services and responded to alerts and signs of trouble - analyzed, identified issues, performed debugging, and reinitiated systems with little downtime
• Provided training to business users on security, network and desktop applications
• Assisted upper management with budget planning for IT upgrades and maintaining current systems