Professional Services Engineer Resume

SUMMARY

Innovative and technically sophisticated Senior Engineer with extensive experience managing telecommunications teams and operations on a national and local basis.
Skilled in all levels of access engineering with over two decades of experience at various small and large telecommunications companies.
Effective manager capable of recruiting and training technical teams while managing operations, budgets, and resources to streamline processes.
Time - tested expertise in regulatory requirements and compliance with local and federal telecommunications requirements.
Accomplished team leader, engineer, and executive-level telecommunications leader.

TECHNICAL SKILLS

Protocols: ISO/OSI layers, Ethernet, LLC (802.2), T1/T3, FDDI, ATM, ISDN, Frame Relay, X.25, SONET, IPSEC, TCP/IP, IPX/SPX, OSPF, PPP, HTTP, TL1, CHAP, PAP, Cable DOCIS.

Operating Systems / Software: Windows 2000, HP OpenView, DNS, NETSYS, Linux Unbuntu, TL1 command language, ARCserve Backup Software, Microsoft Exchange, Novell NMS, Microsoft OfficeExceed, X Windows.

Hardware: Sun workstations, Cisco PIX Firewalls, Cisco 7500, 3000, 2600 Routers and Cisco 3500, 2900, 5000 Switches, #5 ESS, DMS 1, 100-200 and 500, HP Network Devices, US Robotics, DEC Equipment, Cyan, Hatteras, Confidential C7, E7 DLC, Adtran TA series, ISDN adapters, CSU/DSU’s.

PROFESSIONAL EXPERIENCE

Confidential

Professional Services Engineer

Responsibilities:

Principal strategist and founding team member in a new division of Access Engineers specially tasked with building Access Engineering at Confidential from the ground up; responsible for planning, designing, and implementing equipment and systems, maintaining diligent technical documentation, and executing project steps to ensure timely completion.
Delivered cost-effective results in the initiation of the division, including a 25% cost savings when compared to outside contracting services alongside the growth of a permanent in-house team.
Integral participant in the creation of policies, strategies, and procedures for all initial phase projects, deployments, and launches; effectively trained staff in the deployment of all access nodes.

Confidential

Transport Engineer

Responsibilities:

Designed and implemented strategies for transport equipment across Arkansas within the telecommunications sector, including cellular site establishment and troubleshooting, DWDM networks, and Ethernet/TDM services. Create plans for circuits to streamline delivery of telecom services to networks.
Designed and developed circuitry and layout for over 400 sites over the course of six years.
Planned and executed projects on time and approximately 10-25% under budget for three consecutive years.

Confidential

Manager/Engineer, Third Level Lead Technician

Responsibilities:

Reduced truck rolls by 30% through centralizing of staff, daily assignment coordination, and cross-training of field technicians. Provided QA oversight and daily corrections. Cumulatively reduced operating costs by 20% and created a successful safety and mentorship program.
Successfully designed and deployed fiber optic network incorporating multiple services to streamline service delivery in addition to a proprietary power distribution system to reduce operating costs.

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