IT Tech Analyst Resume Orlando FL - Hire IT People

SUMMARY

Results - driven, quality-focused IT professional with expertise in networking and maintenance to both hardware and software. Track record for diagnosing complex problems and consistently delivering effective solutions. Strong interpersonal and communication skills which allow me to work well in a group or individual.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

IT Tech Analyst

Confidential - Orlando FL

Responsibilities:

Image Microsoft Surf Pro 6 Tablet operating system utilizing automated tools.
Diagnose and resolve issues/errors on Tablets, Voting machines, printers, and LAN networks.
Monitor LAN connectivity between an assigned Early Voting location and the main office.
Provide technical assistance, support and resolve problems related to the use of tablet software for end users
Set up equipment for user, performing proper installation of cables, operating systems, or appropriate software.
Answer user inquiries regarding computer software or hardware operation to resolve problems
Install Election software using approved tools
Oversee the daily performance of computer systems.
Install and setup computer peripherals including items like printers, switches, routers and scanners
Set up and test equipment, devices, and networks at an assigned Early Voting location.
Assist in all aspects in the preparation of an election 2020
Carry out and report status of any task assigned by the Technical Services Manager
Follow checklist to test and certify equipment, DS200 tabulators and Express Votes voting machines.

IT Analyst

Confidential - Orlando, FL

Responsibilities:

Provide end user technical support for more of 52 branches.
MS Desktop Central to connect remotely to the computer looking for the best solutions
Troubleshooting printers, scanners, computers, switches, router, phones and LAN issues.
Support Ticket Management, Managing IT support queue and ensures tickets are closed timely
Coordinate the IT needs of the bank and create efficient solutions
Resolve and identify technical problems network connectivity, Internet access, etc.
Gathers user’s data and determines the issue by evaluating and analyzing the symptoms
Resetting passwords and user enrollment for Fiserv, E-vision, WireXchange systems
Inbound and outbound call. Answering inbound emails as assigned

Assistant Manager / IT Support

Confidential - Orlando, FL

Responsibilities:

Installation of Windows 7/8, Microsoft Office Suite, Windows applications.
Troubleshooting network, printers, TPC/IP, computer system hardware and software issues
Disabled star up items. Configured browsers such as Google Chrome, etc.
In charge of opening and closing the store and ensuring the security of the building
Assist customer with diagnosis and problem resolution, inbound and outbound customers call
Improve efficiency in managing daily operations and oversee production staff.
Use of QuickBooks Premier 2013 for accounts receivable, accounts payable, invoicing
Install and maintenance of accounting and customer management software
Verify compatibility financing software with the operating System and existing hardware and update software.