SUMMARY:

• Certified Citrix Engineer and Microsoft Certified Professional System Engineer with extensive years of experiences with installation, troubleshooting, and maintenance in variety of technical fields.
• I am work well as a member of a team, and I have an excellent customer service skills.
• Windows 2000/2003/2008/2012/2016 System /Citrix Engineer/ Administrator
• Citrix XenApp up to 7.6, Xendesktop up to 7.11, PVS up to 7.6
• Server/Workstation Integration & Configuration Management
• Computer Support Specialist

OBJECTIVE:

Seeking IT profession with emphasis on Citrix Engineer (XenApp, XenDesktop “VDI”, PVS, Netscaler, Storefront), Windows Server System Administrator, Computer System Analysis, Computer/Desktop Support (Software\Hardware\Desktop), Customer Support Specialist.

CORE SKILLS / COMPETENCIES:

• Citrix Engineer/Admin
• Citrix Xenapp 4.x, 5.x, 6.5, 7.5
• Citrix XenDesktop 4.x, 5.x, 6.x, 7.11
• Citrix PVS 5.x, 6.x, 7.6
• Citrix Web Interface, Storefront 2.6
• Citrix Secure Gateway, Netscaler.
• AppV Web Application
• Windows System Engineer/Admin
• Windows Server 2003, 2008, 2012
• Legato Backup, Veritas Netbackup
• VMWare ESX 5x, 6x
• Microsoft hyper - v server 2008, 2012
• Dell Open Manage Server Administrator
• IIS,PKI, DNS,DHCP,WINS

EMPLOYMENT HISTORY:

Confidential

Sr. Citrix Engineer

Responsibilities:

• Responsible for monitoring and maintaining the Enterprise Windows 2003/2008/2012 Servers, Citrix Xenapp 5.6 - 7.6, XenDesktop 5.5 - 7.11 Servers, Citrix Provisioning 6.0 - 7.6 servers and VDI environment. Applies upgrades to the software/applications and working through any technical issues that arise in the process.
• Installation and configuration of Citrix Provisioning Server sites, vDisks and stores.
• Streamed services for servers and desktops on bare metal and physical target devices.
• Built provisioned image for users connecting in through web interface.
• PVS Versioning and Microsoft DFS-R implementation for easy management and resilience.
• Manage and update multiples vDisks. Created a version for software update/Patching and merge the all version vdisks to the base vdisk.
• Analyzes incident requests, diagnosis and root cause determination for resolution. Effectively troubleshoots various latency, bottlenecks and other performance-based proem.
• Maintain multiple PVS vDisk images and updates vDisk images per BU requested. Creating Master Image and also creating VDI desktops use pooled desktops in the Catalog/Desktop Groups. Configuration of Citrix server policies, Load Management in the Farm.
• Installation of Citrix Citrix XenDesktop 5.5 7.11 servers/Licensing servers/ Web interface servers /Provisioning servers and Citrix Client Tools in the Farms.
• Monitor and manage the Vcenter datastore (VCenter 5.0/6.0), Migrate virtual machines.
• Maintain Windows patches and apply patches on multiples vdisk images by using Provisioning version.
• Resolving user connections to the Citrix Web Interface server by monitoring the Citrix Desktop Studio Director/ XenApp (Appcenter). Monitored Citrix server s health by using Citrix Edge Sight. (24x7) On call rotation to support users.
• Install and Working on XenApp 6.5 7.6 in test environment for migration of the current farm from Xen App 4.5 to 6.5

Confidential

Sr. Citrix Engineer

Responsibilities:

• Responsible for monitoring and maintaining the Enterprise Windows 2008 Servers, Citrix XenDesktop 5.5 Servers, Citrix Provisioning 6.0 servers and VDI environment. Document “RunBook” Citrix XenDesktop environment.
• Support/Maintain and troubleshoot for the XenDesktop 5.6 and Provisioning servers’ environment.
• Creating Master Image and also creating VDI desktops use pooled desktops in the Catalog/Desktop Groups. Configuration of Citrix server policies, Load Management in the Farm.
• Installation of Citrix Citrix XenDesktop 5.5 servers’/Licensing servers/ Web interface servers’ /Provisioning servers and Citrix Client Tools in the Farms.
• Developed documentation on recommendations for use, how to maintain, network and system requirements which are needed to move the system into a production environment Previewing in a test environment the use of Citrix XenDesktop 5.5.
• Resolving user connections to the Citrix Web Interface server by monitoring the Citrix Desktop Studio Director. Monitored Citrix server’s health by using Citrix Edge Sight and SSCM . (24x7) On call support users.
• Install and Working on XenApp 6.5 in test environment for migration of the current farm from Xen App 4.5 to 6.5
• Documenting Application Installation, know issues which occur regularly. Configuration of Citrix server policies, Load Management and Printers in the Farm.
• Creating Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp 6.5 with Citrix AppCenter.
• Installing Citrix Xenapp Web Interface Administration
• Installing/Configuring and Maintaining IIS Ver. 7.5 Component Web Services on Windows 2008 R2 server.
• Experience in administering Windows Terminal Server, Group Policy management and Active Directory environment. Design, test and document a VDI infrastructure utilizing Citrix Xendesktop and Microsoft’s Hypervisor. Provides planning and technical support for company installations.
• Supported ongoing server consolidation to migrate physical servers to virtual environment
• Provide assistance and support Microsoft System Center Virtual Machine Manager and Windows 2008 R2 Hyper-V server.

Confidential

Sr. Citrix Engineer

Responsibilities:

• Support and Maintain the Enterprise Microsoft Windows Server 2008, Citrix, Xen application Server, Xen Desktop Server, Citrix Provisioning server and VDI environment.
• Troubleshoot and support the Citrix environment
• Support and Maintain Microsoft Exchange 2010 servers, ISA server and support users’ Outlook, OWA, IPhone configuration.
• Maintain/Manage Windows 2008 Active Directory server including: (GPO, DNS, DHCP, Users Profiles, RDP and Mapping Network drives).
• Installing/Configuring and Maintaining IIS Ver. 7.5 Component Web Services on Windows 2008 R2 servers.
• Supported ongoing server consolidation to migrate physical servers to virtual environment
• Supported/troubleshoot user problems: Citrix mapping drive; printer, access applications
• Maintain and applied security patches for multiple servers and related OS by using the WSUS.

Confidential

Sr. Citrix Engineer/Windows Admin

Responsibilities:

• Support the roll out of the Enterprise Citrix initiative for 3 central site locations
• Support application testing in a Citrix XenApp 4.5 environment. Installing and configuring applications locally/within a virtual environment utilizing ThinApp and Citrix AIE. Applications
• Assist the Citrix team with the installation of images created via RDP for server configurations. Manage, troubleshoot and support the Citrix environment.
• Installing/Configuring and Maintaining IIS Ver. 6.0 Component Web Services on Windows 2003 servers.
• Supported ongoing server consolidation to migrate physical servers to virtual environment
• Supported/troubleshoot user problems: Citrix mapping drive; printer, access applications
• Maintain and applied security patches for multiple servers and related OS.

Confidential

Sr. Citrix Admin/Windows System

Responsibilities:

• Maintained 600+ users, and 50+ servers for Central office in Fort Worth and Multiple trusting domains.
• Building new 2003 servers, installing and supporting server applications, securing servers, and documenting procedure/processes
• Installed and configured Windows 2003 server; Citrix server farm 4.5 and web interface on HP C7000 Enclosure (16 Blades).
• Installed and configured VMWare ESX environment on ESX (ver 3.5) Server. Managing ESX hosts server and Virtual Center.
• Installing/Configuring and Maintaining IIS Ver. 6.0 Component Web Services on Windows 2003 servers.
• Supported ongoing server consolidation to migrate physical servers to virtual environment
• Provided technical solutions for problem and lead on special projects; on call rotation.
• Adding/removing new servers to the network
• Supported/troubleshoot user problems: Citrix mapping drive; printer, access applications
• Setup/Configured windows Server cluster.
• Maintain and applied security patches for multiple servers and related OS.
• Provided technical support and troubleshooting to desktop and senior users

Confidential

Sr. Citrix Engineer III /System Engineer

Responsibilities:

• Administered, analyzed, and supported users from Domain Group Policy in Active Directory and Web Application Servers.
• Maintained 600+ users, and 60+ servers for Central office in Fort Worth and four remote sites.
• Installed and configured Windows 2000/2003 Servers Active Directory Service, DNS, IIS WEB, WINS, VMWare ESX Server. Also some UNIX servers.
• Provided Windows Server Systems Administration responsibilities: access to data, maintaining servers, backups, disaster recovery, building new infrastructure servers, installing and supporting server applications, securing servers, and documenting procedure/processes
• Monitored and maintained Legato Backup Server.
• Administered and setup administrators and service accounts
• Provided technical and operations support to users
• Responsible for hardware diagnostic/troubleshooting
• Coordinated multiple service providers and vendors for repairs
• Installed and tested personal computers, printers, and other peripherals
• Responsible for hardware and software testing, evaluation and analysis
• Maintained operating systems and supported application upgrades as required
• Provided timely support to crisis/imminent patch system within corporate guidelines
• Responsible for administer of installation and configuration on the Windows 2000/2003servers, Citrix Server Farms/Zone/Policies/Secure Gateway and Citrix Web Interface
• Created and configured user’s Citrix Policies, Password Manager and Access Suite Console for Presentation server.
• Published Citrix Web application and Desktop application on multiple Citrix servers in Citrix server farms.
• Maintained Windows 2000/2003 Servers Active Directory Service/GPO, IIS and Citrix servers.
• Installing/Configuring and Maintaining IIS Ver. 5.0 Component Web Services on Windows 2000 servers.
• Monitored the System, Citrix Server, and Citrix Web Interface logs.
• Administered Spawaritc Navy Home Land Security Web Application Servers, Citrix Metaframe Server, Citix Web Interface, and PKI Certificate Authority Server.
• Installed and maintained Windows 2000/2003 Servers, IIS WEB, Citrix Metaframe Servers Citrix Web Interface, and (PKI) Certificate Authority Server).
• Installed and configured Virtual Server 2003 on Windows 2003 server.
• Created and configured multiple Web Applications for virtual machines to run on the box.
• Administered and supported Naval Reserve Order Writing System.
• Maintained Windows 2000 Servers (Active Directory, IIS, Citrix Metaframe Servers, Citrix Web Interface servers).
• Installed and configured Windows 2000 servers, Citrix Server Farm, Zone, WI, SSL Relay.
• Supported Software Developer to maintain database.
• Monitored the System and Citrix Web Interface logs.

Confidential

Sr. System Engineer

Responsibilities:

• Responsible for implementing, maintaining Windows NT servers.
• Responsible for installing and setting up print servers for each floor in the building.
• Implemented and supported clients using standard Microsoft desktop using Windows 98.
• Responsible for migrating from Novell 4.11 to Windows NT 4.0.
• Responsible for setting up, and building laptop images for migration from Window 95 to Windows 98.
• Responsible for setting up the Dial - Up Network connection with instructions for users.
• Used Remote Controller Desktop (Server/Client) tool to support problems.
• Converted CCMail to Microsoft Exchange
• Documented and planned for Win2000 roll out including ADS.

Confidential

LAN/WAN Network Specialist

Responsibilities:

• Designed and managed LAN/WAN System.
• Supported Software Developer to maintain database.
• Maintained and administered user s login system with multiple levels of access permissions.
• Installed NT 4.0 server and Oracle Database software on Application Servers.
• Supported the HelpDesk with network and hardware/software problems.
• Setup the dial - up network connection for offsite users to dial into New Orleans to transfer data.

LAN/WAN NT Server Administrator

Confidential

Responsibilities:

• Designed and implemented NT Secured Server System to control users connecting to the Intranet.
• Installed and tested network software.
• Evaluated network devices for suitability to use in the network.
• Installed, setup, and created Trust Domain relationship for NT 4.0 Servers

Confidential

Cobol Programmer

Responsibilities:

• Designed Customer Database System to maintain customer s accounts, inventory, vendor, clients. System generated monthly reports.
• Developed training manual for users on new software.
• Helped/cross - train users to operate computer system.