Hosted Services Support Specialist Resume

SUMMARY

Seasoned professional with demonstrated abilities in all aspects of IT; including network design, cyber security, deployments, support, budgeting, training, presentations, and documentation. Seeking additional remote system administration opportunities.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Hosted Services Support Specialist

Responsibilities:

Provide both remote and on - site IT support of Windows, Linux and Cisco infrastructure.
Work closely with executive team to analyze network architecture and implement business driven enhancements.
Train support team in technology employed for administering, securing, and troubleshooting server operating systems and storage infrastructure.
Design, coordinate and implement disaster recovery strategy. Implement and maintain Email Marketing System.
Assist in cost reductions by reducing server footprint with the implementation of virtualization technologies.
Provide assistance in project planning from initial requirements through price negotiation, procurement, and implementation. Analyze IT related expenses and suggest solutions that reduce cost with little or no impact on infrastructure performance.

Confidential - Miami, FL

Director of Infrastructure Services

Responsibilities:

Responsible for the support and administration enterprise-wide network infrastructure; including network security, web server farm, and web traffic load balancers.
Planned, coordinated, and executed projects related to all mission critical systems. Successfully lead the design, implementation, and support of network architecture in US, Europe, and Caribbean.
Developed, documented, and trained staff in procedures for system administration, network support, and troubleshooting of Windows and Linux operating systems as well as desktop specific applications.

Confidential - Miami, FL

IT Manager / Senior Network Administrator

Responsibilities:

Coordinated and managed Voice over IP network infrastructure. Implemented all mission critical systems and applications.
Successfully led project to design, implement, and support voice over IP network and application/web server farm.
Configured and supported routers, firewalls, switches, VoIP gateways, Windows, and Linux systems.
Directly responsible for the reduction of IT related expenses by leveraging and negotiating services from several national and international ISPs, hosting providers, and vendors.