SUMMARY:

To work in a dynamic organization utilizing my technical and managerial skills; achieving professional growth while being resourceful, innovative and flexible.

TECHNICAL SKILLS:

MICROSOFT OS: Windows XP to Windows Server 2016, DHCP, TCP/IP, DNS, Active Directory

SECURITY: Security+, Associates Degree in Information security specialist, Cybersecurity Analyst, Candidate for MA in Cybersecurity at Boston College

NETWORKING: Associates Degree in Network support Specialist, completed Cisco Academy CCNA, CCNA Security, Network+. Experience with HP Comware, Aruba as well as Procurve switches and Routers.

MICROSOFT OFFICE: Microsoft Office Suite, Office 365, MS Teams, Planner, Sharepoint

PROFESSIONAL EXPERIENCE:

Confidential, Wellesley, MA

System Administrator

Responsibilities:

• Created Images and deploy to PCs and Laptops for deployment throughout the town.
• Deployed and maintained user PCs, Laptops, printers, copiers, phones, tablets and other equipment
• Troubleshot and repaired IT equipment and provide onsite as well as remote support for end users
• Successfully completed various projects including: deployed TeamViewer clients to over 400 PCs and laptops for remote support,
• Installed and configured WSUS server to push updated to all PCs and Laptops,
• Configured Knowbe4 Phish Alert emails and schedule random phishing emails to staff and implement email warning banner in emails.
• Integrated KnowBe4 Phish alert to work in sync with Active Directory
• Successfully upgraded over 100 PCs from windows 7 to windows 10
• Efficiently created checklists and procedural documentations for performance of various tasks

Confidential, Newton, MA

Network Administrator

Responsibilities:

• Professionally answer help desk calls, offered support to over 700 users across a municipal area including the Mayor’s Office, Inspectional Services, Public Works, Parks & Recreation, Police, Fire, Comptroller’s Office, Health Department and the Treasury Department, network connected via fiber as well as Wi - Fi Access Points across the city.
• Maintain, troubleshoot and repair PCs, Laptops and printers, software and hardware, set up new computers (workstations and laptops), mobile devices, MFP Networked and local printers, scanners, copiers, projectors, other assorted hardware, software, and network devices.
• Maintenance and upgrades VOIP phones, tablets, and cellphones and deploy to staff throughout the City.
• Install all required software as required by various roles and departments.
• Create Images of PCs, Laptops as well as Microsoft Surfaces for easy deployment and maintenance.
• Provide support to all city staff in 25 Perform light wiring, patch cable work and punch down as required.
• Provide Software support for Cognos, MUNIS, Finance Plus, Community Plus as well as other applications.
• Set up new accounts and add users to Active Directory.
• Set up and configure email accounts for new users (MS Exchange, 365 as well as OWA).
• Setup and support VPN service for Remote staff
• Run and terminate cables when and where necessary.

Confidential, Boston, MA

Information Technology Coordinator

Responsibilities:

• Provided assistance to over 900 staff in 40 offices, as well as servicing machines.
• Procurement, configuration and shipping of PCs, printers and other hardware to 40 offices in the United States.
• Responsible for the helpdesk: supervising as well as answering tickets and ensure staff always functional and productive.
• Administration of proxy server/web filter, controlling and monitoring web access by staff, monitor network access and generated daily vulnerability report and addressed issues, performing other required duties as needed.
• Configured MPLS and VPN to remote offices. Upgraded PCs, assisted in setting up switches, routers and networked Over 150 PCs, multifunction printers, VOIP phones as well as staffs at mortgage events across the US.

Confidential, Atlanta, GA

Network support Specialist

Responsibilities:

• Provided technical support for 17 Real Estate Agents.
• Ordered and configured PCs and maintained networks for all staff.

Confidential, Atlanta, GA

Technology and Information Systems Operations Manager

Responsibilities:

• Responsible for ordering, configuring and deploying hardware: desktops, Servers, laptops, printers, faxes etc. at central office as well as remote offices.
• Installed applications and software, updated and upgraded PCs and Laptops.
• Maintained accurate inventory of company assets. Ensure all warranties and licenses are current.
• Provided technical support to end-users PCs, Laptops and peripherals, etc. in all offices as well as when they travel abroad through telephone as well as remotely.

Confidential, Kennesaw, GA

Field Service Technician

Responsibilities:

• Maintaining technology in over 200 stores and setting up new stores.
• Performed hardware refreshed and re-imaged: PCs, printers, fax machines, credit card machines and other technological equipment.
• Created trouble ticket for reported problems, resolved and closed tickets in a timely manner.

Confidential, Dorchester, MA

Network Administrator/Teacher

Responsibilities:

• Provided technical support to over 300 teachers and 1950 students: monitoring and maintained computers and network.
• Troubleshoot and repaired computers and printers as needed. Installed software.
• Provided administrative support.