Lead Technician Resume Ashburn, VA - Hire IT People

SUMMARY

Extremely motivated telecommunication/IT professional with over 10 years of experience in providing solutions, implementation, engineering, copper system, fiber optic, and Local Area Network. Extremely adept at providing exceptional customer service support in technical and diverse settings.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential - Ashburn, VA

Lead Technician

Responsibilities:

Implemented Local Area Network (LAN), Wide Area Network (WAN), and wireless access points for government, businesses, and residents.
Heavily involved in Lansdowne Fiber Optic Network development with 1GB internet, wireless TV video, and digital voice service. Successfully migrated over 90% of users from the previous ISP in 6 months.
Assigned to most chronic trouble calls with resolution rates of 93% at first visits. Reduced trouble calls and repeats by 6.2% monthly.
Configuring Confidential ’s equipment and onsite network devices with DHCP or static address, securing LAN/Wireless network, installing and configuring routers, switches, and other equipment with or without technical support.

Confidential - Manassas, VA

Business Partner

Responsibilities:

Created and implemented a business strategic plan for profitable growth. Budgeting and forecasting with business partners.
Reviewed and modified business contracts and prices negotiated with vendors, clients, and suppliers.
Achieved 2.3 million revenue contracts with Lumber Liquidator, Empire Today, and Sherwin - Williams within 12 months.
Accomplished 285 apartment units project with hardwood, carpets, and vinyl installation in 4 months.
Implemented systems and processes to improve efficiency and reduce project costs by 4.5%.

Confidential - Bethesda, MD

Finance Manager

Responsibilities:

Exceeded 50K sales monthly goal by completed a large number of deals on vehicle’s products, extended warranty and maintenance plan, and in-house finance.
Actively involved in sales and training meetings on a regular basis. Trained and educated the sales team members with regard to the benefits of the protective products offered in the department, and the role that salespeople play in the success of the department.
Sought new lending institutions and maintained excellent working relationships to secure competitive interest rates and financing programs.
Processed financing and leasing deals accurately and securing approval through the proper Federal, State, and Corporate channels.
Ensured compliance with Federal, State, and local regulations and laws that affect the finance departments.

Confidential - Fairfax, VA

FIOS Network Lead Technician

Responsibilities:

Assumed responsibility for deployment of fiber optic network for residential customers, business clients, and Federal/State/Local governmental agencies in Virginia and Maryland regions.
Frequently assigned difficult projects by management. Strong abilities to planning, organizing, successfully resolved/completed them to satisfaction of customers.
Entrusted with dozens of new FIOS team members and provided comprehensive on-the-job training experiences and individual mentoring; prepared trainees for field assignments within two weeks.
Rapidly learned to deal effectively with the diversity of customers in each of the company’s three distinct markets - residential, business, government: and coordinated work efforts with the central office.