IT Infrastructure & User Support Officer Resume

SUMMARY

IT Professional who installs, maintains, and configures network infrastructure, upholds performance, and ensues system and data security.
Experienced providing Tier 1, 2, and 3 engineering support. Innovator, with proven performance integrating and implementing new applications into an enterprise environment, leading migrations to cloud solutions, and adopting emerging technologies.
Expertise includes defining organizational needs, then recommending technical strategy that delivers functionality at maximum ROI.
14 years’ total career experience, including managerial roles.

TECHNICAL SKILLS

Platforms: Windows, Linux, UNIX

Programming: Bash, Java, C, C++, Python

Tools: VMware, Virtual box, Microcall, Cisco Call Unity Manager, Microsoft Database, BMC Footprints/Asset Core, AD Manager, Carbon Black, SecureWorks, Ivanti Management, LEO Cisco Jabber, Windows, HP, Cisco meraki, McAfee, OpenDNS, VMWare, Microcall, BMC Footprints Dell systems, Cisco, Windows, SecureWorks, Carbon Black, Microsoft MFA, Red Cloak, ForcePoint, VMWare, Invanti

PROFESSIONAL EXPERIENCE

Confidential

IT Infrastructure & User Support Officer

Responsibilities:

Led responses to security incidents. Monitored Managed Security Services Portal, which tracked security threats and breaches.
Restored physical and virtual servers with minimal data loss following unplanned server reboot, then formulated action plan to remediate and quickly resolve the issue in case of recurrence.
Instrumentally contributed to strategy and planning sessions with other IT officers, Director of IT Operations, and CIO.

Confidential

Network Administrator

Responsibilities:

Led migration from tape to cloud backups. Issued recommendation on cloud solution to IT Manager and COO. Cloud backups achieved compliance for offshoring data, and eliminated costs of replenishing tapes.
Planned and implemented new WiFi infrastructure, offering stronger broadcast range and cloud capabilities that decreases support and maintenance expenses.
Defined project phases: replaced legacy switches and router, then access points, then deployed firewall.
Developed 3 different SSID for staff, residents and guests.

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