Customer Service/Delivery Resume

SUMMARY

Help Desk Technician, Technical Support Representative and Office Administrator

PROFESSIONAL EXPERIENCE

United States Confidential Service 15500 Pocahontas Trail Lanexa, VA

Customer Service/Delivery - Rural Carrier

Sort incoming mail and parcels for 564 boxes.
Load mail and parcels in delivery sequence into vehicle to deliver along a specific route.
Collect outgoing mail, money for stamps and insured mail and parcel post.
Managed, organized route edit book to route specifications and maintained a clean work area.

Confidential 2000, Boulevard Hampton, VA 23666

Information Technology - Technical Support Professional

Demonstrated strong customer service and communications skills.
Determined and resolved issues for personal computers.
Maintained certifications in computer and network. Attended workshops and training classes.
Used troubleshooting skills and technical knowledge to resolved issues with Windows Operating systems.

Confidential, PO Box 1776 Confidential, VA 23185

Information Technology - System Computer Operator

Provided maintenance and systems support for a multi-platform computer operations environment.
Diagnosed and resolved system issues on AS400, RISC6000, UNIX and their operating system.
Demonstrated the ability to work well under deadline pressure and during system failures.

Confidential, 50 Shoe Lane Newport News, VA 23606

Administrative/Office Services - Clerical Office Assistant

Provided a wide range of clerical and administrative support to the Director of Assessment.
Assisted in research, collected survey for statistical reports.
Used WordPerfect to create and implemented a telephone directory and an office procedures manual.