Associate Network Engineer Resume

SUMMARY

Routing Protocols: OSPF, IS - IS, RIP, BGP, BGP/MPLS VPNs (RFC2547), Multicast, MP-BGP, WAN Switching, Frame-relay, ATM, Ethernet, SONET, TCP/IP.

Platforms: Cisco 12000, 10700, 10000, 7600, 7500, 7300, 7200, 3700, 3600, 3200, 2800, 2600, 1800 and 1700 Series Routers.

Cisco 3900, 3800, 2900, 1900, 800 Series Integrated Services Routers.

ASR 1000, 9000 Series Aggregation Services Routers.

Cisco Network Convergence System 6000 Series Routers.

Cisco (CRS-X) Carrier Routers.

Cisco C Confidential lyst 6500, 4900, 4500, 3750, 3560, 3550, 2975, 2960, 2950, 2940 & 2350 Series Switches.

Cisco Nexus 7000, 5000 & 2000 Series Switches.

PROFESSIONAL EXPERIENCE

Confidential - Associate Network Engineer

Access & Backbone Department

Parma, OH

Access and Backbone Architecture team is responsible for the product development, design, implementation, and support of IP and MPLS network services the company provides for most of the medium to large Cloud/Content providers worldwide including Amazon, Microsoft, and Confidential .

Additionally, the team leads the rollout of new services as well as qualifying solutions before rolling out services:

Analyzed, defined, and developed end-to-end IP Architecture for nationwide customer network.
Participated in design, implementation, and Tier-4 support of Confidential 's services.
Provide customers with noticeable “router-platform” recommendations when required. dis was most TEMPeffective in the case of unaccounted-for network growth, expansion plans, or obsolete routers.
Participated in design teams responsible for large corporate outsource and services bids.
Defined network requirementsfor equipment purchasing decisions.
Installed and configured various router platforms
Contributed to the design and support of IP/VPN network connecting over 80 sites spanning multiple countries.
Managed customer Routing policies with customers and peers.
Designed Global BGP routing policy including settable attributes based on BGP communities.
Developed inter-AS policy between different ASs.
Managed architecture, implementation, and policies of peering and interconnection, including overall management of edge capacity, interconnection negotiation, hardware evaluation, routing policies, circuit analysis and statistics collection.
Conducted Cost-benefit-analysis on proposed Confidential design versus customer’s current set-up to demonstrate Confidential value.

Confidential - Associate Dedicated Engineer

Parma, OH

Technical Account Management is a Technical Leadership and Escalation Team backstopping Tier 1 and Tier 2 Support groups in the areas of Routing Protocols & LAN Switching:

Served as a dedicated engineer for Confidential ’s top 3 customers (Amazon, Microsoft, and Confidential ).
Methodically resolve large-scale network outages within SLA period, falling as short as 30 minutes.
Assisted US and European customers with Simple and complex network issues.
Identified and resolved customer issues with a high degree of customer satisfaction.
Held presentations on RFC2547 MPLS VPNs to Confidential engineers and customers.
Supported a 2547 IP VPN with sites in the USA, Europe, and Asia.
Simulate complex network issues in labs in order to allow more time to investigate multifaceted network matters while reducing customer’s downtime.
Provided platform recommendations for customers and produced process documents to improve efficiency of Confidential support organization.
Spear-headed training on Routing protocols with primary emphasis on BGP.
Submit enhancement to Cisco pertaining to design of BGP Route Reflector.

Confidential - Associate Customer Support Engineer

Parma, OH

Provided support for medium to large U.S and European customers involving simple and complex network issues.
Interface and liaise with relevant internal teams to provide timely support as well as resolutions to meet strict SLAs.
Participate in analyzing Quarterly CaseReviews to assist in determining common/recurring problems.
Participate in periodic maintenance windows with Customer Operations teams to assist with new deployments and network expansion projects.

Confidential - Internship

Backbone & Access Department

Parma, OH

Receive training and shadow Network Engineers to acquire basic and advanced networking noledge focusing on the latest technology advancements including Cisco architectures, solutions, products and competitors.

Sudasat - Internship

Confidential

Khartoum, Sudan

DVB Equipment - SCPC - Antenna Installation - Operation and Monitoring of both KU B & C bands.

Confidential - Internship

Site Engineering

Khartoum, Sudan

DWDM Project - Huawie BTS - Huawie Microwave - Power Systems - Site Surveying.

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