SUMMARY

Experienced Windows server administrator and Cisco network support looking to utilize skills in an environment that offers exciting opportunities and personal growth. Proficient with active directory server architectural design debugging troubleshooting and all its implications and prepared to use this knowledge with growing organization.

PROFESSIONAL EXPERIENCE

System Engineer

Confidential

• Managing and provide IT support & remote support to teh customers
• Working knowledge of Web hosting
• Creating and managing websites in Word Press focus on Webhosting
• Domain registration & Domain transfer
• Email management, User management, live website management
• Working with CRM WHMCS & C - panel
• Working on WHMCS Knowledge base, Predefined Replies for support team, Web mail application management
• Set up of new user accounts, maintenance & working on configuration scripts

IT Engineer (Network & System Support)

Confidential

• Provide on-site as well as remote support for service requests & incidents.
• Handling day to day tickets regarding server and network issues, LAN/WAN, CRM Maximo by Tivoli Confidential .
• Resolved faults as soon as they occur and escalated critical problems to teh necessary authority to be resolved immediately.
• Conducted service calls, preventative maintenance, and installed new equipment configurations
• Installed and maintained Cisco routers with various IGP routing protocols such as EIGRP and OSPF
• Configuration of VPN for remote users and Cisco firewall ASA.
• Designed and installed handheld units, network equipment
• Overall supervision of system modifying upgrading and reporting on system changes
• Managed and coordinated all logistics for new client installation as well as providing remote on-site technical support
• Management of users and computers using Active Directory
• Working with windows server including event viewer, PowerShell troubleshooting.
• Working with Logger and resource monitoring of server.
• Created and deployed image to selected desktop computers .
• Working knowledge of FTP, ADDNS, DFS, GPMC, DHCP, TCP/IP
• To provide support for data center installation operation, Windows patch management
• Troubleshoots network problems and recommends corrective procedures
• Developed several processes to streamline IT support delivery and resolution
• Completes network change requests in accordance with service level agreements
• Installed Network Server-to-client Antivirus
• ITIL procedure, service request management, incident management, escalations
• Standardizing support, handle workflow and client response, Manage teh overall desk activities as an supervisor
• Work on SAP security Application, Create SAPID, Manage SAP ID
• Act as a further escalation point for new implementation
• Troubleshoot Network issues & working with NOC team.
• Provided pre- & post- technical support. Investigated and responded to technical inquiries related to teh products.
• Monitor, respond & provide resolution for all network problem and incident tickets
• NPM, Solar wind &Wireshark
• Coordinate with vendor for application and network support & Creation of Approval Procedure, Gathered system information and created professional reports

IT System Engineer

Confidential

• Implementation of group policies, Active Directory
• Installation and configuration of windows server(2003,2008,2012,2012 R2)
• Working knowledge of ADC, RODC, WSUS, ADFS, DHCP, DNS & Patch management
• Working with diagnostic, AD support tools and debugging tools like WinDBG, ADPlus, Repadmin, FRSdiag, Netdiag, and DCdiag.
• Was first point of contact for service desk.
• Coordinated with integration and testing teams for delivery of solutions to Active Directory Architects
• Generated procedure guides for several tasks such as me.T. purchasing, user maintenance/access in Active Directory & re-imaging laptops.
• Troubleshoot network related problems and to provide end-user support & maintenance
• Taking Regular backups & testing teh backups by restoring in test lab frequently
• Configuring NAT according to connectivity requirements
• Implemented OSPF, VLANS, SDM and Firewall configuration
• Working as a coordinator in Upgradation of Cisco Routers, Switches, IOS & Firewall
• Participate in 24 x 7 incident and problem support.
• NAT, VPN and Traffic filter implementation in Cisco Firewall.
• Charge for ensuring teh security of computers systems and networks
• Basic troubleshooting for router, APs, Wi-Fi connectivity and switch, Backup Management
• Work with internal technical staff and monitoring them.
• Organizing events and seminars, webinar to motivate technical team.
• Providing corporate training focus on Microsoft Windows Server
• System and Network troubleshooting, Security and maintenance
• Report management and representation, Inventory management

Technical Trainee Engineer

Confidential

• Industrial Training as a diploma trainee engineer(INTERNSHIP)
• Basic fundamentals of monitoring Confidential Technologies
• LAN/WAN support
• Monitoring network traffic using network performance monitoring tool
• Analyze network traffic
• Packet capturing
• Reporting of work

TECHNICAL SKILLS

Operating System: Windows server (2003/2008/20012 ), Exchange 2013, Cisco IOS, UNIX, Red Hat 6

Security: Cisco ASA 5505, ACL, IPsec, RADIUS, DNS, DHCP, WINS

Network: Cisco Routers (25xx, 26xx, 29xx, 1841, 1941) Wireless routers, Cisco Catalyst (3550, 3750, 4500) Ethernet/ LAN, Cisco VPN

Management: SSH, RDP, SNMP, ICMP, Hyper-V, Call Manager

Software: MAXIMO, WHMCMS, JIRA, Symantec, GNS, Solar winds, Wireshark, TCPdump

Language: C, Core Java, HTML

Microsoft Server (2003/2008/2012 R2), Hyper-V, Technical Remote Support, Web Hosting and Domain Management

Cisco Router and Switch, Cisco IOS, DHCP, DNS, MAXIMO/WHCMS/JIRA Ticketing Tool, SolarWinds, Basic knowledge of Splunk, Windows Debugger and Diagnostic, WinDBG, Wireshark Monitoring tools, Symantec (PGP), Basic Linux, Web Page Design, Web Hosting, WHMCS Email Management