SUMMARY

• Over 20 years of experience in computer hardware, software and server administration.
• Comprehensive knowledge of assembly, installation, configuring, troubleshooting, maintaining and performance tuning of servers.
• Known for delivering solutions through well documented, repeatable department standards. Successful working independently or as part of a team in fast - paced environments with competing priorities.
• Credited with combining technical expertise, organizational abilities and innovative thinking to succeed in the rapidly changing computer industry.

TECHNICAL SKILLS

• SQL Server, IIS, DNS, WINS, Symantec SEP, VMware, MS Active Directory, Group Policy, SCCMCisco UCS
• HP Servers, HP Storage Arrays, 3PAR Storage Arrays, EMC SAN, SAN Switch Installations, Zoning for Enterprise Hosting Provider, MS Windows Operating Systems, VMware ESXi

PROFESSIONAL EXPERIENCE

Confidential, Laurel MD

SR. Systems Administrator

Responsibilities:

• Manages the day-to-day operations of the PC host computers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities. Mentored team mates on unfamiliar technologies and provide experienced insight to management on best practices.
• Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations. Recommendations for management.
• Establishes, maintains and manages users Windows accounts. Installs, modifies and maintains systems and manufacturing software on server, PC systems. Provides server support related to other software..
• Establishes guidelines and methods for the installation and management of the host computer operating systems, disk arrays, fibre channel and other components.
• Ensures high availability and acceptable levels of performance of mission critical host computer resources.
• Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.
• Maintain PC operating systems, business applications, local and wide area networking both hardware and software and mid-range server hardware.
• Responsible for the installation, upgrade and monitoring software and hardware.
• Carried out special tasks at Management's direction.
• Provided after-hours support for Infrastructure related emergencies as well as occasional weekend maintenance.
• Maintained inventory and asset configuration documentation.
• Proactively manage and maintain server, network and firewall systems.

Confidential, Sparks MD

SR. Engineer

Responsibilities:

• Technical lead on projects, and guide/mentor teammates and other personnel
• Mentored team mates on unfamiliar technologies and provide experienced insight to management on best practices.
• Drove major projects with budgets and responsible for cost controls and budget considerations when making recommendations for management.
• Assisted in system disaster recovery projects including planning and implementation.
• Maintained support queue, owned tickets through resolution and Root Cause Analysis using Service Now ticketing system.
• Supported patching of servers using System Center Configuration Manager for all windows 2008, 2012R2, 2016 Operations systems including all MS application pathing to meet business security compliance.
• Steady State initiative of all production / infrastructure by continuous monitoring and proactive changes to ensure 99.9% uptime of equipment.

Confidential, Catonsville MD

Release Manager

Responsibilities:

• Reviews Solution Designs to validate compliance with corporate guidelines.
• Works with project management teams to help coordinate resolution of technical issues.
• Coordinate the transition of developed solutions from the Build team to the Operation’s/Run team.
• Ensure the project scope includes adequate testing to meet the defined availability and supportability of the solution.
• Proactively identifies and implements procedures to streamline the build process which may impact the SLA’s of all implementation teams.

Confidential, Beltsville, MD

Supervisor Cloud Operations

Responsibilities:

• Installed and configured a variety of Enterprise solutions per customer specifications including; MS HA SQL Cluster attached to EMC SAN, 3PAR storage arrays, MS Commerce Server, Active Directory, DNS, IIS, MS SQL.
• Installed and configured VMWare ESX on HP Hardware, limited installation on Cisco USC platforms, configured HA, DRS, vMotion along with deployment of Windows 2008, 2012 virtual machines through Dedicated and Shared Virtual Center.
• Tested and verified logical and physical delivery optimization, rack allocation optimization, capacity planning and application configurations.
• Set performance guidelines for server integration to ensure on-going execution of Verizon SLA’s.
• Maintained server effectiveness by troubleshooting server issues dealing with work orders and trouble tickets, installing software updates, memory upgrades, hard drives and performing necessary maintenance and repair.
• Interfaced with engineering and facilities to provide design, implementation and farm integration feedback to increase product performance and acceptance prior to full-scale product roll out.
• Designed and managed rack layout to ensure Data Center compliance and ensured security and escort policies were followed.
• Tracked the completion of all service and access requested for the Data Center.
• Provided equipment accountability and coordination of Data Center equipment installations and removals.

Confidential

Technical Contractor / Digex

Responsibilities:

• Configured Compaq Proliant servers with sufficient hard drives, CPUs and RAM.
• Installed Microsoft Back Office applications including Internet Information Server, Index Server, Proxy Server, SQL Server, Exchange and Commerce Server.
• Performed acceptance testing of hardware and software; Racking and cabling of Compaq servers, Nokia firewalls and Cisco switches.
• Ensured platforms were current by providing integration and upgrading of all aspects of hardware including RAID cards, SCSI cards, RIB cards, memory, processors, drives and fiber cards on multiple Compaq platforms: DL360, 380, 580, 6400, 5500 and 8500.

Confidential, Hanover, MD

Network Technician/Inside Sales Supervisor

Responsibilities:

• Generated increased revenue through monitoring and tracking employee productivity.
• Established and implemented employee motivation programs and sales contests to encourage excellent customer service and provide incentives.
• Key participant in formulating and executing marketing strategies.
• Built, configured, installed and maintained PC’s and servers with NT 4.00 Server and Workstation and Windows 95 over a 40+ node network.
• Setup client/server and domain style networks, managed system policies, monitored system performance, added/removed users and setup rights and established domain trusts.