SUMMARY:

• A stimulating and rewarding Infrastructure Management / Architecture position actively involved wif teh management and integration of information systems, specifically embracing opportunities dat
• Encourage creativity and growth.
• Utilize diverse skills on multi - discipline projects.
• Promotes communication and organization wifin departments

TECHNICAL SKILL

• Microsoft Windows 7-10
• Windows VB / Batch
• Microsoft Technologies
• Windows Server
• Windows Powershell
• PRTG / Netwrix
• Microsoft Hyper-V
• PHP / ASP
• SolarWinds
• VMWare / ESXi
• Microsoft Access
• Veeam
• Apple iOS / OSX
• MSSQL / MySQL
• McAfee
• RHEL / Ubuntu Linux
• Wiki / HTML
• Trend Micro
• Cisco IOS
• Linux VI
• Mobile Device Management
• Microsoft Server
• Fortinet
• Systems Administration
• Microsoft Exchange
• Ubiquiti Networks
• IT Architecture / Efficiency
• Active Directory / LDAP
• SonicWall
• Domain / Enterprise Administration
• Office 365
• Dell / HP / Lenovo
• Advanced Diagnostics
• Microsoft Deployment Toolkit
• SAN / NAS iPhone / iPad
• IIS / Web
• Network Printers
• Physical Access / HID
• Printing
• Fiber / Internet Technology
• Data Backup / Recovery
• Skype for Business
• Power Management
• OS Deployment

PROFESSIONAL EXPERIENCE:

Confidential, Sebastian, FL

Network Systems Administrator

Responsibilities:

• Domain and Network design and administration consisting of 8 offices in 3 cities in Indian River county.
• Management of network utilizing Cisco, HP, and Fortinet equipment including Fortinet Manager and Analyzer.
• Microsoft Hyper-V creation and administration for over 40 Virtual Servers consisting of both Windows and Linux.
• Data Center management utilizing Dell Servers and IP KVM tool for remote physical access.
• Fortinet and SonicWall administration wif multiple IPsec tunnels and client SSL-VPNs.
• Administration of Corporate WiFi through Meraki and Fortinet Access Points.
• Architect and administrator for Microsoft RDS Server farm wif 12 Session Hosts.
• Active Directory design and administration for over 500 objects.
• Management and patching for Windows server 2012R2 and 2016 servers.
• Windstream Enterprise VOIP solution administrator. Design of all groups, menus, and auto attendants wif custom recording.
• SOP and technical writer for all IT forms, documentation, and user guides.
• Responsible for IT asset inventory tracking and management.
• Support and direction for help desk technician.

Confidential, Clearwater, FL

Systems Administrator

Responsibilities:

• Forest and Domain administration of more TEMPthan 5 domains.
• Windows Server administration both physical and virtual running on Dell Servers and Cisco UCS.
• Technical Wiki administrator for policies, procedure, and documentation.
• Corporate Wireless administration utilizing Ubiquiti, Cisco, and Meraki.
• Responsible for server maintenance, patching, etc.
• IT Security POC for CHS infrastructure.
• Primary User Access Control using proximity cards.
• Office 365 Administrator responsible for 3 Office 365 environments.
• Skype for Business / Telecom Administrator working daily wif Lync Server, Intelepeer SIP, and eFax Corporate.
• MDT Administrator utilizing PXE and Windows PE create and manage Windows images for end user deployments.
• New technologies evaluator and test environment administrator.
• Manage corporate McAfee ePO and transition to BitDefender Gravity Zone.
• Main Tier III support for Help Desk.
• MDM Engineer and Administrator for MS surfaces, iOS devices, Windows Desktops and Laptops using SOTI MobiControl.

Confidential, Clearwater, FL

Help Desk Manager / VP of Production

Responsibilities:

• Manage technical division resources and personnel.
• Manage Help Desk support cases using CRM system.
• Coordinate scheduling of installations and supply of necessary inventory to facilitate technical operation.
• Manage and facilitate employee schedules and resource purchasing and allocation.
• Coordinate resolutions for issues in hardware or software.
• Judge support necessary to resolve client issue between remote support, parts, or on-site service call.
• Train personnel and clients in use of teh fuel system, back end software, and troubleshooting techniques.
• Perform higher level program and hardware analysis for all equipment.
• Provide level 3 support for help desk operations.
• Create technical documents, policies, and plans to assist both client and staff in understanding procedures.
• Assist client IT wif installation and maintenance of servers and SQL in relation to teh fuel management software.
• Facilitate company product development and approve any defective returned products.

Confidential, FL

Security Analyst

Responsibilities:

• Security Analyst for Federal Aviation Administration (FAA) mission critical and operational networks.
• Performed daily Cisco device hardening on routers and switches.
• Daily interaction wif other devices, Cyclades, GDC modems, and various proprietary devices from a posturing standpoint.
• Performed maintenance and IPSec tunneling configuration on devices running Cisco IOS, Linux and Unix.
• Daily usage of RSA versions 6 & 7 setups and troubleshooting.
• Extensive auditing to ensure various programs and users has appropriate access to network devices
• Ran daily reports using Tripwire documenting all changes made on secure network servers.
• Well versed in user account management and troubleshooting including, but to limited to Active Directory, RSA, LDAP, ACS, and other various custom programs.
• Daily use, creation, and management of Excel spreadsheets for various purposes for teh FAA network including manipulation of CSV as well as XML files.

Confidential, FL

IT Support Technician

Responsibilities:

• 3rd party MSP for multiple clients ranging from individual user to large scale companies.
• Took inbound calls, tickets, and emails from clients and annotated as such for criticality and fault type.
• Spoke wif end users and remote controlled user computers in order to solve a wide range of issues from Passwords to total system failures.
• Extensive experience on Zero Day viruses and system repair from crashes.
• Monitored and assisted in BDR implementation along wif back end NOC support.
• Maximized customer relationships from technology consulting to contract management for services.
• Fluent in help desk ticketing system, AutoTask.

Confidential, FL

Windows Administrator

Responsibilities:

• Implemented changes and rebuilds on new and existing PC’s and Servers.
• Managed multiple Windows servers of all purposes including virtual servers running off Hyper-V and VMware on ESXi.
• Troubleshot various network, server, user PC and peripheral problems for users domestic and abroad.
• Setup and configured new employee accounts and various network access resources.
• Setup and constructed PC systems and networks to specification for use by various personnel in various areas.
• Worked wif various company contractors to ensure smooth and reliable information technology support.
• Administered company cellular usage, accounts and devices on multiple carriers.
• Created and managed purchasing requests for new systems and equipment needs.
• Created and Managed SQL databases and well as file services on multiple servers at varying locations.
• Forefront of new projects, system cost analysis, and various IT technology changes.
• Created and used batch and VBScripts to automate tasks for user login, drive mapping, printer mapping, printer changes, etc.
• Wrote and utilized PowerShell scripts for creation of user accounts, email permissions, and various other tasks used wif Microsoft BPOS, teh predecessor to Office 365.
• Worked wif data backup using Robocopy and Acronis Backup.

Confidential, USA

Aviation Electronics Technician

Responsibilities:

• Extensive knowledge of aviation electronics systems on multiple aircraft
• Trained personnel in teh use and advanced operation of teh NALCOMIS program.
• AIMD ( Confidential Intermediate Maintenance Department) ( Confidential Automated Systems Officer); computer systems specialist charged wif tracking and management of all computer systems and maintaining authorized users accounts onboard
• Electrical Conductors, Wiring Techniques, and Schematic Reading