SUMMARY

• Seasoned IT Profession and business savvy leader, offering bottom line savings through vendor negotiations, and in systems improvements while delivering large - scale projects on time and on budget.

TECHNICAL SKILLS

• Microsoft Windows Server Administration and Patching (2003/2008 R2/2012 R2/2016)
• Mac OS X, OS X Server Administration with IOS 6 sand 7 certifications
• Experience with VCenter, VMware vSphere 4.x and above
• Creation and management of OS gold images as templates for virtualization Using VMWare and Citrix Studio
• Strong skills in Virtualization with Citrix XenServer, XenApp and XenDesktop, VMWare, Oracle VirtualBox and Hyper V, and Veeam Backup & Replication
• Knowledge of AS400 Systems and commands
• Extensive knowledge of Active Directory and Citrix infrastructure and administration
• Nagios Core monitoring system on Centos and Redhat (Server/Client)
• Experience with GPO administration, AD replication, TCP / IP, DHCP, DNS
• Suse/RedHat Enterprise Server Administration.
• Experience Deploying and Configuring Redhat Enterprise, CentOS, Debian, Kali Linux, Ubuntu, Fedora and other Open - Source Linux distributions.
• . Various monitoring tools such as Nessus, Solar Winds, Wire Shark, Splunk.

PROFESSIONAL EXPERIENCE

Confidential

Distribution Command Center Engineer

Responsibilities:

• Oversee all Local IT operation at FPL Distribution Command Center
• Patching Windows servers 2012 R2 and 2016
• FPL IT Operations Admin for FPLDCC
• Respond to Elevated IT/OPS tickets using Remedy, Zendesk, Service Now, Ticket management systems.
• Perform any Help Desk related task for the local FPLDCC

Confidential

Technical Support Engineer

Responsibilities:

• Global support for Citrix XenApp, XenDesktop, Virtual Apps and Desktops, Citrix Receiver, Citrix Scout, Citrix Director, Citrix Studio, Citrix Workspace and Citrix StoreFront.
• Support for Citrix infrastructure components such as Delivery Controllers, VDA’s (Virtual Desktop Agents), XenServers, StoreFront Servers, Citrix License servers, Citrix NetScaler Gateways and Citrix Sharefile.
• Creation and management of virtual test lab environments using SCALR CMP and Azure Cloud Management Platforms.
• Utilization of the Salesforce Lighting CRM platform as a ticketing CRM tool and a Knowledge base portal.
• Supported Active Directory and other Microsoft Windows components that corresponds to Citrix Components such as the Group Policy Editor, AD users and groups, DNS, IIS, Local Machine Policies, and user profiles.
• Utilized Citrix GoToMeeting to Collaborate meetings and to remotely support clients.
• Utilized Genesys telecommunications Platform with Salesforce to manage inbound/outbound calls and to make transfers or collaborate multisession calls with clients and internal Citrix Engineers.

Network Services Engineer

Confidential

Responsibilities:

• On-site Network Engineer.
• Supporting Cisco 3850 Switches, Cisco Wireless AP’s, Cisco 8851 and 7811 IP Phones.
• Utilized Cisco Unified Communications Manager and Cisco Unity to provision IP phones and setup Voicemail services.
• Utilized IPAM IP manager to Manage and assign IP Addresses to devices for the site.
• Utilized SecureCRT and Putty as Terminal Emulators to log into Cisco IOS to run commands for troubleshooting and patching devices.
• Created tickets in Cisco Managed Services ticketing system.

Sprint/Microsoft Cloud Support Engineer

Confidential

Responsibilities:

• Supporting Cloud Based Architectures such as Microsoft Azure, Office 365, and Exchange Online products
• Assisting in the migration from an On-Premise Exchange Server Environment to the Office 365 Environment Cloud Environments using Active Directory Migration to the Microsoft Azure environment
• On-premises deployment of Exchange and Lync/Skype to the Microsoft Office 365 cloud including upgrading Lync to Skype for Business.
• Created custom scripts using PowerShell Commanlets to expedite migration to Office 365 Azure Environment.
• Provided Help desk support for Microsoft Server issues using MS Server 2003/2008/2012
• Using DirSync and MIIS to synchronize data from on-premise Exchange to Office 365
• Proving support with Windows PowerShell to automate task in Exchange Online
• Respond to requests for assistance from client or staff end-users, or other support staff working for clients or vendors.
• Support and respond to service outages or other incidents.
• Responsible for a staff of 8 and supporting 250 users in 3 remote sites.
• Increased network efficiency by 15% by re-configuring routers between sites, IP Sec LAN-to-LAN VPN tunnels.
• Perform root cause analysis and problem resolution. Troubleshooting and debugging of connectivity issues utilizing all layers in the OSI model.
• Deployment and configuration of Microsoft Windows Server 2003, 2008, 2012, 2016, & failover clustering
• Deployed Unix, Linux/Windows servers, vSphere Virtualization Infrastructures, SAN management, and log analysis
• Performed Backup task with Veeam Backup & Replication
• Deployment and configuration of VMware Vsphere and Virtual Center, Utilization of data visualization products such as Tableau and Splunk and Visio for Business Intelligence.

NOC Engineer/Systems Support

Confidential

Responsibilities:

• Migration of approximately 40 Windows XP desktops to Windows 7/8, Designed infrastructure for the entire organization which included setup of Active Directory users, shares and mappings of resources for users.
• Deployment and configuration of Cisco 1400 Switches using VLANS and VPN.
• Wiring/Installation of cables and network devices for all four locations. Installation/Setup and configuration of Windows Server 2008 R2.
• Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review.
• Utilized IBM MQ to facilitate the exchanges of information and offers a single messaging solution for cloud, mobile, Internet of Things (IoT) and on-premises environments
• Negotiated and administered vendor, outsourcer, and consultant contracts and service agreements
• Oversaw provision of end-user services, including help desk and technical support services
• Provided proactive analysis of key metrics, project milestones, and departmental priorities
• Recommended, engineered and managed office systems, including centralized productivity and communication systems such as e-mail and centralized desktop environments
• Worked effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and systems requirements
• Managed Active directory GPO’s, created group policies and was the point of contact for any Helpdesk issues.
• Installed applications such as TaxWise and Drake Tax software and integrated the application with the network for user sharing.
• IIS Administration for internal web servers
• Patching and updating for Windows Servers 2000 / 2003 / 2008 / 2012 R2
• Responsible for systems management via System Center Configuration Manager (SCOM), IIS, SQL and various 3rd party applications.
• Participated in monitoring and evaluating the performance of server systems and make recommendations for improvements/upgrades.
• The Cisco TelePresence MCUs and Media blades support the following codecs for both H.323 and SIP
• Deploying and configuration of SANs NFS, iSCSI, & Raid sets. (Tintri, SolidFire, NetApp)
• Managed and monitored Windows Server and AIX Linux Systems.
• Recommended and acquired equipment replacements and upgrades; maintain an inventory of all network devices.
• Deployed redundant virtualized environments and management of storage area networks (SAN)
• Responsible for overall support of the Windows systems and network infrastructures of the Headquarters and hosting environments.
• Executed & coordinated on-call escalations for 24x7x365 infrastructure & hosted environments.
• Performed daily operational network & system infrastructure checks and balances for Production environments using Solar Winds and Nessus.

Senior IT Support Engineer

Confidential

Responsibilities:

• Recommended and acquired equipment replacements and upgrades; maintain an inventory of all network devices.
• Deployed redundant virtualized environments and management of storage area networks (SAN)
• Performed application deployments through the DEV/ TEST/ PROD Process
• Drafted and maintain LAN/WAN documentation and processes.
• Introduced and integrated new technologies into existing data center environments and perform routine audits of systems and software; and troubleshoot any reported problems. Racking servers, running and patching cables (copper & fiber), power cables, and testing fiber SAN interfaces.
• Provided support for Access Control and Video Surveillance systems such as Facility Commander and Secure Perfect.
• Supported client/server communications between systems via various remote-control applications
• Supported and install Windows Server 2003, 2008 including SQL server
• Supported, installed and configured Virtualization using VMware, Hyper V, ESX and Virtual Center
• Created custom VBS/SQL scripts to automate system tasks.
• Performed application deployments through the DEV/ TEST/ PROD Process
• Drafted and maintain LAN/WAN documentation and processes.
• Introduced and integrated new technologies into existing data center environments and perform routine audits of systems and software; and troubleshoot any reported problems. Racking servers, running and patching cables (copper & fiber), power cables, and testing fiber SAN interfaces.