System Administrator Resume

SUMMARY

Innovative and results - driven Systems Administrator with hands-on experience in user support, service desk management, software testing, hardware installation, analysis and troubleshooting.
Deliver customer support across multiple networks and mission systems.
Repair systems and respond to hardware/software issues utilizing a variety of testing tools and techniques.
Install and configure applications software and related hardware, maintaining current knowledge of relevant technology.
Lead special projects, and maintained customer inventory and accountability.
Multiple professional certifications. Active security clearance.

TECHNICAL SKILLS

Software: Windows 2008/2007/VISTA/2003/XP/2000/NT - Active Directory, Group Policy Management, DNS, DHCP, Internet Information Server (IIS), Terminal Services, MS Exchange, Proxy Server, SMS, PC Doctor, Norton Ghost, MS Office Suite, Network Administration, Remedy, SharePoint, ISA Server

Security Tools: ISS Scanner, Internet Security Systems (ISS) Real Secure Intrusion Detection, Symantec Antivirus Server, Symantec Mail Filter for MS Exchange, MS Software Update Server

Networking: VOIP, Port Security, Access Control Lists, NAT, Routing Protocols (BGP, EIGRP, RIP, OSPF), TCP/IP, IPX/SPX, PPP, ISDN, Wireless 802.11, Tandberg (VTC) and Wireless

PROFESSIONAL EXPERIENCE

System Administrator

Confidential

Responsibilities:

Provided support for SAN integration, configuration, and Level I/II sustainment of INSCOM CI, as well as System Administration for Windows, Linux, and Solaris administration and other expertise on emerging systems.
Provided underlying system architecture management to VMWare Virtual Center, IBM Director, and other platform tools supporting configuration, monitoring, and documentation.
Installed and provided maintenance of the Virtual Environment VM 6.7 for four networks and maintained their VDI functionality
Maintained Active Directory for SIPR/JWICS/CXI/NSA and provided service/maintenance for user accounts. Assisted with Host malfunction on applications running in the stack as necessary.

System Administrator

Confidential

Responsibilities:

Provided Tier I support for INSCOM Military Intelligence Brigade (MIB) locations in relation to Processing, Exploitation, and Dissemination (PED) support.
Maintained Active Directory for SIPR/JWICS/CXI, and NSA networks, providing service for user accounts.
Maintained the Virtual Environment VM 6.7 and VDI functionality for the SIPR/JWICS/CXI, and NSA networks.
Performed daily availability checks for 513th Distributed Common Ground Station- Army (DCGS-A) infrastructure which enabled access to over 33 TB of intelligence data across separate classified networks.

IT Service Desk Analyst

Confidential

Responsibilities:

Provided Tier 1 contact and incident resolution to customers with hardware, software, and application issues
Provided Enterprise problem resolution using established SOPs
Applied diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Documented incident status using incident management systems and database tools

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