SUMMARY

• Senior level hybrid systems engineer with 15+ years of multi - platform IT experience
• Experienced in data center operations within large IT enterprise organizations
• Versed in enterprise systems architecture, design, research & development
• Knowledge of leading enterprise level O/S server platforms, storage & associated networking
• Systems design/implementation using Microsoft & Linux within a VMware infrastructure
• Sr. level systems security, email, applications, disaster recovery & backup engineering
• Provided tier-3 windows engineering support for critical & non-critical systems as needed
• Working knowledge of Development, Test, Q.A. & Production concepts including Agile
• Familiarity working within government/federal agencies, health and corporate environments
• Virtual technology project lead with emphasis on server and VDI virtualization
• Backup/Archiving architect for electronic legal discovery & business continuity
• Implemented infrastructure systems to operationally support BCBS, CMS & SSA
• Created and provided training for technological solutions
• Coordinated & participated in internal/external project meetings as necessary
• Provided legacy systems support as well as re-engineering efforts as requested
• Project lead, monitoring systems up/down time & SNMP protocols for 2 data center migrations
• Co-managed $400,000 Data Center Refresh improving HR, Engineering & IT systems infrastructure while managing affiliated vendors and IT solutions
• Co-managed data center centralization & closet consolidations
• Indirectly and directly managed technical team members as needed to meet project goals
• Granted public trust to work within government agencies
• Managed “Backup & Archive” project: migration of onsite archive data to hybrid could w/ procurement of an enterprise backup software solution and elimination of Tape archiving
• Managed “Security Remediation” project: Led automated and manual remediation efforts, process, tracking and reporting with IT staff to reduce system vulnerabilities

TECHNICAL SKILLS

• VMware Enterprise & Horizon View VDI virtualization
• Senior enterprise systems server engineering & administration
• Enterprise level VMware design, implementation & administration
• Microsoft Hyper-V virtualization configuration & administration
• Enterprise storage SAN, NAS & DAS configuration & administration
• Enterprise fiber/copper LAN/WAN configuration & administration
• Basic Microsoft SQL, MySQL, Oracle and Postgres database administration
• Tier 2-3 systems server hardware/software troubleshooting & technical support
• Windows NT/W2K3/W2K8R2/W2K12/W2K12R2/W2K16/W2K19 server O/S
• Red Hat/CentOS/SUSE Linux server O/S
• Windows 7/8/10 client O/S
• Microsoft DNS, WSUS, DHCP, IIS, DC, FISMO, NTFS, DFS & Clustering
• Microsoft Active Directory architecture design & Group Policy (GPO’s) administration
• FTP, SFTP, SMTP, MAPI, TELNET, SSH, LDAP, SNMP, WMI, TCP/IP and PCOIP protocols
• Project lead & management
• Operations & data center management
• Disaster Recovery & Backup operations
• Email & Archiving solutions
• Systems research, design & implementation
• Systems high availability & load-balanced services
• System & service monitoring with escalation automation
• Systems performance benchmarking, technical analysis, optimization & standardization
• Systems asset, maintenance & vendor management
• Systems security patching & process/change management
• PowerShell, VB & Batch scripting as needed
• Security, encryption, antivirus, filtering & firewall technologies
• Multi-layer routers/switches administration

PROFESSIONAL EXPERIENCE

Confidential

Infrastructure Project Lead / Sr Engineer

Responsibilities:

• Supervise and mentor the technical staff of 8 team members and participate as a Tier- 4 support person on all Infrastructure Engineering and Help Desk activities.
• Direct reports include Systems/Storage Engineers, Linux Administrator Business Analysts and the Help Desk team.
• Help determine new technologies to offer clients and assisting in the creation of innovative solutions and work closely with Solutions Architects.
• Work with the team to maintain a virtual server environment including implementation and support of Windows-based Web, database, application and file servers. Assist the Program Manager/Director in monitoring the health of the contract providing up-to-date, comprehensive reporting running under the main contract umbrella.
• Lead a team of systems storage and Linux engineers providing support and maintenance of Windows and Linux servers, VMWare virtual servers, NetApp, SharePoint Servers, database servers, Load balancers and assorted network hardware running critical applications.
• Daily coordination and communication with Stakeholders, which includes COR/COTR and Federal Project Managers on tasks, projects and new initiatives. Maintain excellent customer relationship through timely correspondence and meeting coordination to mitigate risks and achieve objectives.
• Coordinate day-to-day operational aspects of project scope as well as recruitment or assignment of project personnel. Define project activities and level of efforts using internal project management tools and reports to the Program Director.
• Assist with Installing operating systems software, patches and upgrades, Configure, optimize, fine-tune and monitor operating system software and servers. Ensure proper development and change control process are followed, as well as overseeing requirements, product specifications, code, and technical project documentation.
• Work closely with Program Managers/Directors to develop systems manuals, SOPs, methodology and processes.

Confidential

Windows Architect / Senior Systems Engineer

Responsibilities:

• Support the Social Security Administration (SSA) in its mission to "deliver social security services that meet the changing needs of the public"
• Test & explore innovative technology with trusted personnel in order to deliver high-quality services
• Maintain & modernize SSA's systems architecture in application validation, systems engineering, emerging technology, and administration
• Support daily operation of the Network Engineering Testing Facility environment (NET-F)
• Research, design, test, implement, and document specified systems and application architecture
• Participate in SSA's programmatic/business planning, implementation, and maintenance of operational environments while ensuring Service Level Agreement (SLA) compliance to its customers and subject matter experts
• Introduce new tools to be implemented throughout the Agency, effectively planning implementation and maintenance of a stable operating environment
• Augment technical areas agency wide to support both legacy and evolving applications/platforms
• Provide component server-side operations support and maintenance of email archiving
• Support SSA production eDiscovery solution as well as performing required maintenance
• Collaborate and communicate with management/colleagues effectively and other technological components within a large Federal agency in order achieve successful project milestones
• Follow SSA standard business workflows and documented change management, status w/ justifications as required to appropriate personnel & management
• Lead NET-F VMware/Hyper-V systems virtualization environment

Confidential

Senior Systems Engineer / Backup & Recovery Engineer

Responsibilities:

• Data center systems and network engineering support for Centers of Medicare and Medicaid
• Active Directory architecture and scripting through PowerShell/ batch files as required
• Operated within an enterprise environment for Windows server development
• Lead VMware Enterprise & Horizon View VDI infrastructure
• Responsible for disaster recovery from hardware or software failures.
• Architect and designed Active Directory, DNS, DHCP and Group Policy Objects
• Single Sign on development and management for group policies
• Support Comvault production eDiscovery solution as well as performing required maintenance

Confidential

Sr. Systems Engineer of Technical Infrastructure / Backup & Recovery Engineer

Responsibilities:

• Responsible for the installation, configuration, operation and maintenance of infrastructure data center systems including servers, operating systems, cooling, power, network and storage.
• Ensure systems security, audit mechanisms, monitoring, log management and immediate incident response.
• Act as a second and third tier support for business, systems and helpdesk demands.
• Assist in enterprise database support and operations as needed.
• Responsible for repair and recovery from hardware or software failures.
• Communicate impact analysis, problem resolution and corrective actions.
• Work with local staff to during major product releases.
• Manage and maintain user accounts, service accounts, workstations, servers
• Support applications for development, test and production teams’/business owners
• Conduct and participate in meetings with local staff and vendors as necessary
• Provide and maintain Windows Server (2k3, 2k8), Linux (Red Hat)
• Manage and maintain Active Directory, DNS, DHCP and Group Policy Objects
• Manage and maintain backup infrastructure using Veeam
• Manage DR using Net Vault with offsite media rotation
• Manage and maintain storage infrastructure using Equal logic and Dell storage devices
• Manage and maintain virtual infrastructure using VMware 4.1 and 5.1 ESXi in a clustered HA model
• Implemented and maintain VMware Horizon View 5.2 virtual desktop environment w/WYSE P25 zero clients
• Assist in maintaining SQL, Oracle and EDB Postgres databases
• Responsible for bringing new systems online, meeting business needs and requirements
• Responsible for on boarding new technology as well as improving current infrastructure to ensure ROI
• Manage and maintain monthly patch management cycle for development, test and production systems
• Manage and maintain Data Center cooling and power requirements (APC)
• Manage and maintain MS Exchange 2007 email systems
• Manage and maintain systems monitoring/alerting/notifications and critical service levels using WUG
• Manage and maintain file system permissions and ACL’s per business security requirements
• Assist in maintaining the Cisco firewall, VPN, FTP, DMZ and external presence in a split domain environment
• Meet weekly, quarter and year end goals as defined by the business leaders
• Assist in maintaining WAN/LAN/VOIP using HP, Dell, Cisco switches and routers
• Assist in maintain installation and configuration policies and procedures
• Assist in maintaining application licensing and support models/contracts
• Interact with all levels of our organization with emphasis on sense of urgency and customer service

Confidential

Sr. Systems Administrator / Project Lead / Backup & Recovery Engineer

Responsibilities:

• Managed over 500 servers that served web, database, and data warehousing applications with over 100TB of data
• On call 24x7 Managed license, file, print, DNS, DHCP, Domain Controllers, Active Directory, WINS, Citrix, patching, asset inventory, SNMP, Virtualization with VMware, McAfee Anti-Virus, and the helpdesk ticketing system.
• Lead interdepartmental projects which included EM7 monitoring and Aptare backup reporting while indirectly managing team staff to project completion.
• Implemented infrastructure processes from beginning to end.
• Managed and supported enterprise systems, services with internal and external customers.
• Successfully migrated data centers twice in an effort to consolidate our infrastructure into one location. Responsible for hiring, training employees on current infrastructure and new technologies
• Discussed project goals/timelines and contributed to weekly management meetings.
• Manage Multi-Domain Active Directory infrastructure
• Virtualization administration using VMware
• Tier 2 and Tier 3 technical support for Windows 2000/2003/2008 and Red Hat Linux Servers
• Backup/Storage administration using VERITAS Netbackup 6.5 and HP EVA Storage works
• Exchange 2003 administration w/Never fails clustering
• Patch link administration for patch management for all Microsoft operating systems
• SLA/SL administration, monitoring and alerting for network and server infrastructure
• Systems administration, manage/maintain data center systems and lifecycle
• Systems research/development, design/test and implementation of new technology
• Create and maintain network storage/shares/permissions of network resources
• Citrix administration on multiple farms

Confidential

Sr. Systems Administrator / Project Lead

Responsibilities:

• Assist in managing over 40 servers serving up web, database, and scientific applications with over 90TB of scientific data.
• Manage license, file, print, DNS, DHCP, Domain Controllers, Active Directory, WINS, Media, NAS, patching, asset, inventory, SNMP, Virtualization with VMware/Microsoft Virtual server, Anti-Virus, and the helpdesk ticketing system. Spearhead interdepartmental projects which included using VMware in a development/test model for all future projects.
• Plan, implement and oversee the infrastructure process and upgrades from beginning to end. Manage and support enterprise systems, services, and customers locally/remotely. Contribute to weekly and bi- weekly management meetings. NAC Clearance.
• Network administration, design, configures, implement and maintain
• Migrate NT environment into an Active Directory infrastructure
• Virtualization administration using VMware P2V, and Microsoft Virtual Server
• Tier 2 and Tier 3 technical support for Windows 2000/2003 Servers
• Backup/Storage administration using VERITAS Backup Exec and Legato Net worker
• WSUS administration patch management for all Microsoft operating systems
• SLA administration, monitoring and alerting for network and server infrastructure
• Systems administration, manage/maintain data center systems and lifecycle
• Unix administration - mid level support
• NAS administration, create and maintain network storage/shares/permissions of network resources
• Data center administrator, ensure cooling, cabling, and redundant power systems are functioning
• Monitored secure access to data center facility