SUMMARY

• Experienced IT Technician with strong problem - solving, analytical; communication skills organizational; technical, and interpersonal skills.
• Five Plus years in Server 2003; 2008; 2012; AD; DHCP; TCP/IP; computer networking, think strategically/performs risk analysis.
• Time management and prioritization skills. Substantial knowledge User State Migration Tool & Windows Easy Transfer participating in rollout of new software/hardware ensuring seamless upgrades with minimum of workflow disruption.
• Email migration from onsite exchange to Office 365, Office 365 maintenance and support.

TECHNICAL SKILLS

• Microsoft Office 2003, Office 2007, Office 2010, Office 2013, Office 365 Windows 98/2000/XP Professional, Windows Vista, Windows 7, Windows 8, Windows 10, Windows Server 2003, Windows Server 2008/R2, Windows Server 2012, VMware Workstation, Symantec Mail Security, Symantec Endpoint Protection Small Business. WinVNC, TeamViewer, Desktop Authority, Script Logic, IBM Lotus Notes, Active Directory, Remedy Ticket, Logmein
• Microsoft Exchange 2003/2007/2010 , Microsoft SQL Server 2005, Microsoft Windows Server 2008, VMWare ESXi Server, Microsoft Hyper-V, WatchGuard Firebox Firewall/Router/VPN, Symantec Backup Exec, Citrix Xen Desktop, WinVNC, Microsoft Virtualization, SCCM, SCOM

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator

Responsibilities:

• Active Directory setup, maintenance and support. Within AD on-boarding/off-boarding New Hires, Terminations and Transfers.
• Create/Manage Active Directory accounts, groups & permissions.
• Assign users and computers to proper security and distribution groups.
• Installs, troubleshoots and maintains all technology components in facility - desktops/laptops, printers, telecom equipment, software applications and RF equipment.
• Using Office 365 to setup, maintenance and support of email accounts and Public Calendars.
• Schedules and performs PC, hardware and peripheral equipment improvements, upgrades and repairs.
• Schedules and performs PC, hardware and peripheral equipment improvements, upgrades and repairs.
• Resolves hardware/software customer issues on company devices.
• Setup and configure email on IOS supported devices.
• Troubleshoot DNS, DHCP and TCP/IP issues.
• Assist with administration and support of portable and/or mobile devices such as Laptops iPhones, and iPads.

Confidential

On-Site Support Technician

Responsibilities:

• Active Directory setup, maintenance and support. Within AD on-boarding/off-boarding New Hires, Terminations and Transfers.
• Assign users and computers to proper security and distribution groups.
• Install, troubleshoot and maintains all technology components in facility - desktops/laptops, printers, telecom equipment, software applications and RF equipment.
• Schedules and performs PC, hardware and peripheral equipment improvements, upgrades and repairs.
• Provides onsite assistance with troubleshooting enterprise printing and network environment.
• Provides all levels of support for all end-user problems and escalates as necessary.
• Acts as point of contact for vendor and IT installations at the site.
• Resolves hardware/software customer issues on company devices.
• Ensures customer satisfaction is maintained.

Confidentia

System Administrator

Responsibilities:

• Responsible for maintaining a multi-user computer system, including a local-area network (LAN). Duties include but not limited to:
• Basic Configuration on L3 and L2 cisco and Dell switches, Firewall Monitoring activities
• Adding and configuring new/existing workstations/laptops (imagining and re-imagining) using Dell Kace, Microsoft Intune and WDS Windows Deployment Services
• MDM MobileIron, Cisco Meraki and Soti Adding and configuring new/existing Apple devices Mac Air/IPADS/IPhones to push out email accounts; applications; locate, track, wipe devices
• Knowledge and experience testing, configuring and implementing various mobile solutions into MDM environment
• In depth knowledge of various mobile technologies and operating systems (Android, iOS, Blackberry, Windows)
• Establishing/setting up/managing user accounts (AD (OUs) establishing which group the users and computers should be in. Email Exchange Office 365 user and email management
• Installing network printers on print servers and pushing out printers via group policy
• Manage the user, computer environment by using Group Policy
• Manage and monitor DHCP, Allocate IP addressing by using DHCP
• Installing & configuring system-wide software/hardware ie: WAPs within WIFI Console; troubleshooting connectivity issues
• Set up/configuring/maintaining user accounts and Chrome Books and joining Chrome Books on an Enterprise
• Network through Google Management Center and pushing out printers via Google Cloud Print
• PC/laptop troubleshoot; fix and repair hardware/software related issues
• Expert in intrusion and prevention performing procedures to detect, prevent and remove the spread of viruses/malware/Trojans/scareware
• Maintained Inventory Data
• Allocating mass storage space
• Backup and recovery tasks
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Confidential

System Administrator

Responsibilities:

• Responsible for maintaining a multi-user computer system, including a local-area network (LAN). Duties include but not limited to:
• Adding and configuring new/existing workstations/laptops (imagining and re-imagining) using Dell Kace, Microsoft
• Intune and WDS Windows Deployment Services
• Adding and configuring new/existing Apple devices Mac Air/IPADS/IPhones using MobileIron to push out email accounts; applications; locate, track, wipe devices
• Establishing/setting up/managing user accounts (AD (OUs) establishing which group the users and computers should be in. Email Exchange user and email management/other email Zimbra Collaboration Suite (ZCS)
• Installing network printers on print servers and pushing out printers via group policy
• Manage the user, computer environment by using Group Policy
• Provided Desktop and Laptop Support, both Hardware and Software
• Installing & configuring system-wide software/hardware ie: WAPs within WIFI Console; troubleshooting connectivity issues
• PC/laptop troubleshoot; fix and repair hardware/software related issues
• Allocating mass storage space/Backup and recovery tasks