Systems Administrator Resume Streamwood, IL - Hire IT People

SUMMARY

Skilled professional with extensive experience installing, configuring, troubleshooting and performance tuning.
Particular expertise in virtualization/hypervisor technologies, numerous technical platforms, networks, Data Protection.
Strong technical leadership and project management skills, set realistic guidelines and measure overall project progress.
A quick and creative problem solver with an aptitude for clearly communicating complex technical information to diverse audiences.
Communicative and personable with a reputation for clearly and persuasively describing the benefits of various technologies to business need.
Recognized ability to blend technical, management and leadership skills to drive productivity and savings.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Streamwood, IL

Systems Administrator

Responsibilities:

Increased productivity in the sales and marketing groups by 20% by replacing their workstations with laptops
Maintained physical and virtual server hardware and operating systems to ensure reliability of server applications.
Administer Windows user accounts in Active Directory
Performing installation, imaging, configuration and maintenance of computer operating systems and applications
Troubleshoot, analyze and resolved various technical problems ranging from PC's, hardware, software, network printers, LAN/WAN, Cisco AnyConnect VPN
Deploy new equipment and install applications, which enable the users to perform their job function on updated equipment which leads to higher work output
Provided technical support and educated users on new computers, equipment and software.
Perform Help desk tasks to resolve end user incidents.

Confidential, Palatine, IL

IT Technical support Specialist

Responsibilities:

Corporate moves local and out of state, Inventory, label, document connections. Remove servers, SANs, Switch’s from cabinets and racks, bubble wrap, rap in moving blankets, and pack into speed packets for transporting by movers to new location. At new location un-pack and reinstall servers into new cabinet according to Visio elevation diagram.
Take inventory of all user equipment (Desktop, Laptop, Phone, Headset, Monitor(s), Local and Network printers), map location of equipment on users’ current desk, disassemble, bag, and move.
Resembled according to map location of equipment during disassembly in the new location. Verify phone and network connectivity.
Post move support to assist with any help desk incident tickets.

Confidential, Rolling Meadows, IL

Lead Consultant/Owner

Responsibilities:

Provided consultation and recommendations for small and Medium businesses
Advising clients how to use information technology in order to meet their business objectives or overcome problems.
Work to improve the structure and efficiency of IT systems in various organizations.
Provided Administration, Preventative Maintenance, Installs, and Security setup of Windows based servers and hardware (VMware, Hyper-V, Active Directory, virus protection, Data protection, creating, deleting and editing of user accounts, rights and policies, Active Directory, )
Technical Troubleshooting using various tools for network and hardware (WireShark, Ethereal, Process Explore, Sysinternals)
Upgrade existing or replace bad Hardware RAM, CPU, LCD, Power Supplies, Video Cards, etc.

Confidential senior Enterprise technical support adviser

Responsibilities:

Initiated “deep-dive” analysis of customer environments during support sessions (literally hundreds of different VMware and Microsoft Hyper-V environments.)
Provide customer facing technical support for the entire Confidential Data Protection Business Division including AppAssure, Rapid Recovery, vRanger, via email, phone, or WebEx
Managed high-volume case-load and directly supported “hot-site” customers
Achieved consistently high Customer Satisfaction (CSAT) ratings of 100% 2 years running while simultaneously handling heavy incoming new workload to meet SLAs in accordance with ITIL Service management
Strengthened customer confidence by providing in-depth technical explanations of the software and its uses
Actively tested new software builds and searched for defects
Collaborated with Development/QA/R&D departments to identify and fix software issues/implemented patching of products
Authored Knowledge Base articles to aid demand reduction efforts.
Mentored less-senior staff and facilitated knowledge transfer within the team wherever possible. while fostering high morale and excellent customer service with Confidential Data Protection Suite