SUMMARY

• Dedicated IT Administrator combining 10 years of related experience. Possess a solid background in daily systems operations, technical support and troubleshooting. Have excellent interpersonal skills, effectively communicating technical information to all levels of staff and management. Thrive in high - pressure situations requiring focused decision-making. Strong knowledge of PC operating systems including Windows XP, 7, 10 and MAC OS X systems. Solid knowledge in networking technology including PC hardware, servers, network maintenance, troubleshooting and upgrades.

TECHNICAL SKILLS

OS: Windows 98/NT/XP/7, Microsoft server 2003, 2008, 2012, Linux, Mac OS X, DOS, Mobile OS.

Hardware: PC upgrades, hard drives, memory, mother boards, sound cards, Dell SonicWall Firewall, Dell PowerConnect Switches.

Software: PC upgrades, MS Office 2003, 2007, 2010, 2013, 2016, Office 365, Microsoft Exchange Server 2013, McAfee ePo Anti- virus software, remote support tools, Symantec Ghost, Barracuda Spam Firewall.

Networking: Cisco routers, switches and Cisco IOS, OSI Model, LAN/WAN, WWAN, 802.11a/b/g/n and Bluetooth, TCP/IP, RDP, Wi-Fi, Dell Global SonicWALL VPN, Safe Boot, VMware, Virtual PC 2007, IBM MaaS360, Cisco Call Manager, Cisco UCCX, Cisco Unity, Cisco Jabber, Cisco IP Communicator, Cisco Agent Desktop and Cisco Supervisor Desktop.

Server: Server 2003, 2008, 2012 r2, 2016. VMware ESXI 4, 5. VSphere Management Assistant.

PROFESSIONAL EXPERIENCE

Confidential, Melville, NY

Systems Administrator

Responsibilities:

• Setup up new employees in Novell iManager and GroupWise.
• Installed and configured Cisco Meraki WAP’s.
• Responded to Helpdesk requests.
• Managed data backup system and Tapes.

Confidential, Hicksville, NY

Network Engineer

Responsibilities:

• Worked with Citrix Receiver, Citrix Xenapp, Xendesktop and Citrix Management Console for Companies VDI clients.
• Datto Academy Training for Technical Specialist l for Company’s clients.
• ConnectWise Training for Company’s clients.
• Worked in a Windows 10 Environment for most End clients.

Confidential

IT Consultant

Responsibilities:

• Responding to Helpdesk service calls to troubleshoot the nature of reported problems.
• Building and configuring PCs and laptops as well as loading software.
• Lotus Notes Configurations.
• Altiris Configuration and deployment.
• Wise Terminal Deployment.

Confidential

IT Administrator

Responsibilities:

• Responded to inquiries and requests for assistance with the organization’s desktop and laptop computers.
• Identified issues and coordinating with other departments to resolve problems.
• Used advanced knowledge to quickly resolve desktop, laptop and server software and hardware problems for all employees and company applications.
• Set up hardware for employees and maintaining network and telecommunications systems.
• Set up and configuring new desktops, laptops, printers, servers and installation of networking equipment.
• Managed McAfee ePo Server running windows Server 2008.
• After hours on-call, on-site support for any hardware, software, or network issues.
• Maintain software license compliancy, auditing systems to ensure all installed software is licensed and updated.
• Respond to tickets that were submitted to the IT helpdesk which included in house and remote employees.
• Manage BYOD Policy using IBM MaaS360 software for corporate email on employee’s personal devices.
• Maintain local servers and switches while building and maintaining severs.
• Monitored company’s entire IT Infrastructure using SolarWinds on a daily basis.
• Maintained company’s server room which included UPS, PDU’s, Dell Switch Stack, Servers and Telecommunications Equipment.

Confidential, Hicksville, N.Y.

Desktop Support Technician

Responsibilities:

• Provided complex troubleshooting assistance and ticket resolution for computer users.
• Performed and guided customers through the installation of hardware/software and networking components on their personal computer to meet computer needs.
• Diagnosed and troubleshot problems with individual or multiple computer systems in order to maintain proper functioning.
• Resolved issues of complexity including contacting and assisting vendors.
• Performed computer studies and projects relative to area of assignments.
• Implemented change in policies and procedures as approved.
• Assisted in the design and development of standardized operational management reports in order to identify issues or monitor computers.

Confidential

Desktop Support Technician

Responsibilities:

• Provided 2nd level IT support to end users.
• Installed desktops, Laptops, Cisco VPN Client and mobile telecom applications.
• Used Dameware to remote into end users computers to trouble shoot and install software.
• Applications tool used were IBM Tivoli and Mobile Iron for mobile devices.
• Installed and configured operating systems using SCCM for Lenovo’s T440p laptops for end users.
• Documented ticket resolutions in problem management ticketing system.
• Utilized excellent communication and customer service skills with end user clients.
• Met pre-defined SLAs using Service Now Incident ticketing tracking system.
• SAP and its installation.
• Creston video conferencing and setup.

Confidential

Computer Engineer

Responsibilities:

• Built computer systems to customer specification for private clients, as Field Technician and as Computer Consultant.
• Provided PC support to users locally and virtually using Windows XP, 7 and OS X systems
• Installed, troubleshot and upgraded PC hardware software and networks
• Repaired any software or hardware problems with customers PCs
• Performed imaging of desktops and laptops
• Removed any spyware, adware or viruses for SOHO
• Disk cleanup and install new operating systems on customers computers
• Fixed and installed wireless and wired home networks