OBJECTIVE:

WINDOWS SYSTEMS ADMINISTRATOR

SUMMARY:

• Many years of work experience in diverse Information Technology support and engineering settings have provided me with substantial hands - on exposures to multiple project and technical engineering tasks.
• With a background ranging from initial set-up to complex networking assignments in sensitive environments including U.S. embassies and the Confidential, I am able to competently initiate and execute a wide variety of IT projects.
• Along with hands on experience with fiber and CAT 6 installation and maintenance, I have expertise in NIPRNET (Non-classified Internet Protocol (IP) Router Network) and SIPRNET (Secret Internet Protocol Router Network) Servers.
• Able to convey highly technical information to non-technical end-users, I establish solid customer relationships through daily face-to-face interaction, constant monitoring, trouble-shooting and problem resolution. With strong team leadership and systems analyst experience, I am skilled in building efficient technology teams and motivating staff to top performance.
• A very strong communicator at all levels, I am a resourceful problem solver able to conceptualize solutions to challenging situations and implement practical, cost effective action plans.
• Able to quickly understand and complete new and complex programs and devices, I am fully prepared to continue my career in a high level of responsibility.

STRENGTHS AND PERSONAL ATTRIBUTES:

• First rate hands-on technical knowledge Network infrastructure
• Secure Video Teleconference (SVTC) Defense Manpower Data Center (DMDC)
• Structured, organized and disciplined Calm and focused in high-stress situations
• Goal driven; strive for excellence in all areas Clear and diplomatic communicator

SKILLS:

• Project management: have implemented multiple system launches from the ground up; have designed and installed all aspects of customer needs and requirements while meeting all deadlines
• Networks: extensive abilities in networking various systems and processes
• Security: maintain / enforce / document departmental and security processes for multiple sites
• Prioritize: able to determine urgency of work and assign staff / resources appropriately to maintain or improve production; able to handle several projects at one time
• Liaison: represent, communicate and collaborate with other departments, administration and end-users
• Scheduling: determine priority scheduling for staff, installation, maintenance and repair projects
• Communications: very strong ability to clearly communicate to technical and non-technical users
• Technical advisement: propose and develop new technical methods and services
• Investigations / continuity: examine and resolve technical issues quickly to minimize disruptions
• Customer service: solid service abilities; resolve concerns quickly for strong customer retention
• Records management: maintain the flow of a broad range of computerized technical records
• Digital media: competent in a wide variety of functions, performance and software applications
• New procedures: have been responsible for the design of improved systems of operation

TECHNICAL KNOWLEDGE AND ABILITIES:

Operating Systems: Win 7 / Win XP / 2008

Software / Programs / Applications: VMware App VMware Environment, Remote Desktop (RDP) Wireless support, Windows Assistant Transverse App, Active Client App Microsoft Exchange 2003 /2007 IBM Lotus Viewer Customer Support Management, Defense Manpower Center Data Center (DMDC) Microsoft Office Suite 2000 / 2003 / 2007 / 2010 CPR: CAC (Common Access Card) PIN (Personal, Identification Number) Reset App, C2PC (Command and Control Personal Computer) App, TACLANE Micro (KG-175D) Network Encryptor Support

Hardware: Windows Servers 2008 R2 Enterprise Windows Servers Exchange 2003 / 2007, API Technology Systems DELL DR4100 Systems, Symantec Backup Exec 2010 and 2012 Win 7 / Win XP, Network Development Server Hardware Configuration / Deployment

PROFESSIONAL AND TECHNICAL EXPERIENCE

SENIOR SYSTEMS ADMINISTRATOR

Confidential

Responsibilities:

• Provide technical support COMMO check on a daily basis on all the systems i.e Servers, routers, Switches, SVTC, TACLANE 175-D and Viper device.
• Provided technical support to end users daily including installing software or replacing hardware.
• Troubleshooting Network connectivity, installation of MFP printers and troubleshooting on both Network NIPR and SIPR
• Installation of SVTC and Unclass VTCs. Setup a SVTC session daily for MILGRP Commanders.
• Replacing batteries on Desktop Computers UPSs Communication Equipment as required by the program i.e.
• Viper devices, KG 175-D and RASKL devices. In addition, also responsible for the maintenance of CPR Terminal PKI system.
• As a Trusted Agent had completed the proper training to operate and reset users CAC card in case one had locked out CAC card or user forgot personal PIN.
• Imaging workstations with latest baseline and installing latest security patches.
• As on-site technical representative for SOUTHERN Command responsible to collect new user’s arrival proper documents as instructed for account creation.
• Working under Southcom had the opportunity to worked on various mobile devices including Blackberries and iPhones.
• On site rep was responsible to configured Blackberries and iPhones set-up Confidential email on Blackberry devices.
• The process included wiped devices and configured with Confidential email.
• This process required on site rep to work with another agency Army Enterprise Service Desk (AESD).
• Responsible to assisted other sites once help was needed by connecting via RDP or VMWARE Client vSphere.
• Also used Active directory Users and Computers to manage users accounts either enable, disable unlock set permissions on user’s accounts.

SYSTEMS ADMINISTRATOR

Confidential, Arlington, VA

Responsibilities:

• Provide operational and system administrator oversight for mission critical. Secure National Gateway Organizational Messaging system. Provide analysis, deficiency resolution, and retransmission/reroute handling of non-delivered Messages flowing through the Systems.
• Enhanced Communications Gateway System (ECGS), Automated Message Handling System (AMHS), Message Conversion System / Central Directory Component (MCS/CDC).Provide Organizational Messaging (formerly Defense Message System, DMS) to numerous government agencies while maintaining circuit availability, functionality, & integrity for message output to over 200 communication lines, ports, numerous terminal devices & peripheral equipment.
• Required to use VM-Ware and KVMs.
• Assess and monitor systems continuously evaluating system operating performance, troubleshoot systems.
• In addition, we were providing support utilizing standard-unique troubleshooting techniques communications software and hardware.

SYSTEMS ADMINISTRATOR

Confidential

Responsibilities:

• Provide technical support COMMO check daily on all the systems i.e Servers, routers, Switches, SVTC and TACLANE 175-D.
• Provided technical support to end users daily including installing software or replacing hardware.
• Troubleshooting Network connectivity, installation of MFP printers and troubleshooting on both Network NIPR and SIPR.
• Installation of SVTC and Unclass VTCs. Setup a SVTC session daily for MILGRP Commanders.
• Replacing batteries on Desktop Computers UPSs Communication Equipment as required by the program i.e. Viper devices, KG 175-D and RASKL devices.
• In addition, also responsible for maintenance of CPR Terminal PKI system.
• As a Trusted Agent had completed the proper training to operate and reset users CAC card in case one had locked out CAC card or user forgot personal PIN.
• Imaging workstations with the latest baseline and installing latest security patches.
• As on-site technical representative for SOUTHERN Command responsible to collect new user’s arrival proper documents as instructed for account creation.
• Working under Southcom had the opportunity to worked on various mobile devices including Blackberries and iPhones.
• Responsible to configured Blackberries and iPhones set-up Confidential email on Blackberry devices.
• The process included wiped devices and configured with Confidential email. This process required to work with another agency Army Enterprise Service Desk (AESD).
• As on-site rep also was responsible to assisted other sites once help was needed by connecting via RDP or VMWARE Client vSphere.
• Also used Active directory Users and Computers to manage users accounts either enable, disable unlock set permissions users accounts.

COMPUTER SYSTEMS ANALYST

Confidential

Responsibilities:

• Provide technical support COMMO check daily on all the systems i.e Servers, routers, Switches SVTC and TACLANE 175-D.
• Provided technical support to end users daily including installing software or replacing hardware. Troubleshooting Network connectivity, installation of MFP printers and troubleshooting on both Network NIPR and SIPR.
• Installation of SVTC and Unclass VTCs. Setup a SVTC session daily for MILGRP Commanders.
• Replacing batteries on Desktop Computers UPSs Communication Equipment as required by the program i.e. Viper devices, KG 175-D and RASKL devices.
• In addition, also responsible for the maintenance of CPR Terminal PKI system.
• As a Trusted Agent had completed the proper training to operate and reset users CAC card in case one had locked out CAC card or user forgot personal PIN. Imaging workstations with latest baseline and installing latest security patches.
• As on-site technical representative for SOUTHERN Command also responsible to collect new user’s arrival proper documents as instructed for account creation. Working under Southcom had the opportunity to worked on various mobile devices including Blackberries and iPhones.
• Also, responsible to configured Blackberries and iPhones set-up Confidential email on Blackberry devices and iPhones.
• The process included wiped devices and configured with Confidential email. This process required to work with another agency Army Enterprise Service Desk (AESD).
• On-site rep was responsible to assisted other sites once help was needed by connecting via RDP or VMWARE Client vSphere.
• Also used Active directory Users and Computers to manage users accounts either enable, disable unlock set permissions users accounts.

NETWORK SPECIALIST

Confidential, Fort Belvoir, Virginia

Responsibilities:

• Provide operational and system administrator oversight for mission critical.
• Installation of software and hardware peripherals i.e. operating systems, MS Office suite programs applications approved by the program guidance policy.
• Printers, CAC Card readers, Blackberries, UPSs, workstations NIPR and SIPR, ran CAT5 and fiber optic.