Center Operations Technician Resume St. Petersburg, FL - Hire IT People

SUMMARY

Confidential and IT professional with experience and expertise in network and system administration, desktop support, troubleshooting and resolving intermediate to complex network, system, hardware, software, application and peripheral issues in a timely manner.

TECHNICAL SKILLS

Troubleshooting and Resolution - Network and Systems Administration Desktop Support - Installations and Upgrades Personnel Management and Training - Customer Service Communication and Collaboration - Remote and On-Site Support
Windows OS . Windows Server . Active Directory . Unix (Solaris 9, 10) . Linux (Ubuntu & Red Hat) . Network + . Security + . Troubleshooting and Repair of HW and SW . Troubleshoot and Resolve T-1 line issues from DS0 Level to SONET . Lotus Notes . Exchange 2012 . Server Upgrades, Patches & Configurations . Installation of Anti-Virus Software . HP Open View, Dry Dock, and SONUS Network Monitoring Tools

PROFESSIONAL EXPERIENCE

Confidential - St. Petersburg, FL

Center Operations Technician

Responsibilities:

Provided detail driven provisioning and maintenance activity from DS0 to SONET level networks.
Proficient in providing end to end troubleshooting and repair including scope of work analysis, needs assessment, troubleshooting & repair of T-1 Lines, analyzing network facilities and special service circuits utilizing a variety of menu and non-menu driven systems, and employed technical standards from iConnective to provide and maintain the service
Consistently provides outstanding customer service, product education and resolution of complex customer challenges

Confidential - Fort Belvoir, VA

Network Administrator

Responsibilities:

Provided network administration for a TNOC (Technical Network Operations Center) supporting Global military operations including systems, networks and satellites assisting in the successful facilitation of multiple critical missions
Utilized advanced technical skills in the configuration and frequencies satellites. Troubleshooting and administration of existing network systems. Installations on assigned networks, systems, and satellite components, assigned network and circuit activation requests
Unique ability to effectively communicate and collaborate across departmental and organizational levels
Skilled in leading moderately complex program system upgrades and schedule enterprise wide network outages, as well as manage network and satellite access for multiple data communication systems
Proficient in providing staff supervision and cross functional training for technicians, support personnel and end users, as well as coordination of teams of repair techs and work flow analysis

Confidential - Herndon, VA

Sr. Systems Administrator

Responsibilities:

Responsible for providing desktop, system and network support in a training environment for Global leader in the Aerospace and Defense industries
Expertise in the installation, support and troubleshooting of server and workstation operating systems including Most Windows platforms and Linux OS (Red Hat, Ubuntu)
Provided prompt response to service incidents, resolved network, operating system, HW/SW, and application issues, configuration, change management upgrades, and patches
Coordinated and scheduling all Video Conferencing for agency customers, supporting Exchange 2012, Outlook & Lotus Notes.
Analyzed internal systems and recommended innovative changes designed to increase the speed and accuracy of data flowing across the network.

Confidential - McLean, VA

Network Administrator

Responsibilities:

Served as network administrator for a TNOC (Technical Network Operations Center) providing customers with goal driven monitoring and maintenance of WAN / LAN, sites, networks, systems, satellites, and ancillary resources through the utilization of HP Open View, Dry Dock, and SONUS network monitoring tools
Supported call manager and Voice Over IP, creating attributable and non - attributable telephone accounts for undercover agents in the field on a Global scale
Provided comprehensive systems administration in a fast paced, high volume test and development environment / responsible for 24 servers, supporting COTS and Websphere products, network and system patches, upgrades, configuration changes & installs on all servers running Windows 2000, 2003, Unix, (Solaris 9, 10), Linux, (Red Hat, Ubuntu), and daily, weekly, monthly system backups using Net Backup, and Dell tape drive systems.
Served as Property Custodian in providing inventory management for all PC’s monitors, servers, switches, keyboards, and additional equipment
Additional responsibilities included supporting customer sites and completing minor configuration changes on x.25 switches and San or Cisco switches per customer’s direction