IT Analyst Resume

SUMMARY

A competent professional with more than 3+ years of rich experience in IT Infrastructure, including in Citrix XenApp version 6.5 and Windows Servers Administration.
Windows Server 2008, 2012, Windows XP,7, 10 Windows Server Technologies
Active Directory, DNS, DHCP and Group Policy, Domain Knowledge
Citrix Components
Exchange Server 2010.

TECHNICAL SKILLS

Systems Analysis.
Critical Thinking.
Monitoring.
Time Management.
Excellent problem solving skills.

PROFESSIONAL EXPERIENCE

IT Analyst

Confidential

Responsibilities:

Providing Primary support for supported systems, applications and infrastructure.
On - going maintenance (housekeeping, health checks etc.).
Managing/create Advertisement/Collections/Packages within an SCCM 2012 environment.
Managing Multi-Site software deployments.
Created and updated all advertisements in SCCM. setup/use/troubleshooting of software deployment Maintenance Windows.
Full understanding of downloading and deploying MS patches using WSUS within SCCM 2012 R2.
Deployments of Microsoft updates with System Center Configuration Manager.
Providing reports with SCCM 2012.
Maintain Documentation of issue and resolution.
Routinely review reports to ensure compliance with established standards, policies, procedures, and configuration guidelines.
Maintain 100% compliance with all upgrades or identify anomalies that prevent attaining 100% compliance.
Diagnose and resolve system / application errors: troubleshooting and working with Windows Operating Systems.
Contribute to the development of policies and procedures related to installation and maintenance.
Sending out a daily server health reports. responsible for making sure environment is healthy, clean and stable.
To install, update and maintain, as well as to solve all server incidents and requests according to the customer SLA.
To follow up on completed tasks/calls/incidents as per the user policies and procedures.
Creation of new ID on Microsoft Exchange Server.
Setup new users on AD and Exchange server.
User Rights and User profile settings.
Managing Active Directory, Microsoft Exchange, and server.
Managing end user accounts, permissions, access rights, and storage allocations in accordance with best-practices.
Recommend, schedule, and perform software and hardware upgrades, patches and reconfigurations.
Managing the physical and virtual environment (VMware) of 300 plus servers.
Ensure the security of the server infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance.
Setup, Configure Install and maintain all Hyper-V Servers.
Daily, weekly and Monthly operational IT activities.
Manage vendors, outsourcers, and contractors to secure software products and services.
Manage the physical environment of the server racks including cable management, documentation, labelling, and configuration of KVM switching for console and remote access.
Build and deploy new servers on the network as needed.
Creation of new ID on Microsoft Exchange Server.

Customer Support Engineer

Confidential

Responsibilities:

Responsibility Handling installation and troubleshooting of Microsoft Operating Systems, Microsoft Office and other Packages.
Configuring and maintenance of PC and Laptops Monitoring and maintaining of Backup on win2k3 Servers.
Providing technical support / troubleshooting for day-to-day operation to users on LAN and standalones Machines.
Extensive experience in Installation & configuration Server Management of Windows 2008 Server, DHCP and Antivirus software for OS.
Configuring and Administration of users, groups, Creation/Deletion, File systems, network printer & device drivers.
Managing user Rights, Maintaining data and access security.
Implemented and configured Squid proxy Servers with Red Hat Linux/Centos.
Regular Update of virus scans & patches updates.
Installation and preventive maintenance regarding system up gradation and implement diagnostic.

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