SUMMARY:

To obtain a lead technical position within a professional environment that enables me to maximize and advance my knowledge and expertise in managing various networking environments while providing quality, ethical and outstanding work performance for my team and company.

SKILL:

• Windows 8/10/Server 2008/2012/2016
• MAC OSX
• Linux
• EMC storage
• EMC Unisphere
• WD NAS
• RAID
• DSL modems
• Cable Modems
• Laptop/Desktop/Server configurations
• Server Assembly
• PC Assembly
• Virus
• McAfee
• Kaspersky
• Email filtering (Trend Micro)
• Trend Micro Business Security
• VPN s
• SSL
• Unified Threat Management
• Helpdesk focal point
• Team lead for special projects
• Reporting and monitoring.
• Application .
• Able to learn new technologies quickly.
• Analytical thinking and reasoning.
• Able to look past personalities and direct resources to accomplish goals to meet deadlines.
• Able to manage conflict and understand the political culture to achieve the best results.
• Able to fuse professional advice with organizational experience to inspire team members to strive for success.
• Always displays confidence in ability to accomplish tasks.
• Lead by example attitude.
• ESXi, ESX, VCenter, VSphere, View, VCloud - Air
• Hyper V 2008, 2012 and 2016
• Office 365
• Wireshark
• FortiManager
• Cisco Meraki
• Forti Authenticator
• SolarWinds
• Group Policy
• IP Addressing/Subnetting
• NMAP
• Advanced Port Scanner
• TCP/IP
• Active Directory
• Cisco, Fortinet, Brocade, Meraki MX
• Belkin, NetGear, Linksys.
• Ethernet networks
• Cabling Cat5, Cat6
• Enterprise level Applications such as QuickBooks/Drake, Microsoft Word, Excel, PowerPoint, Access, Outlook, Visio, Project, One Note, Kaseya, MS Snipping Tool, MS Steps Recorder, Camtasia Studio and Adobe Photoshop.
• Four years of Call Center experience/client facing
• Strong written and oral communication skills
• Strong ability to patiently assist customers using analytical thinking and problem-solving methods to quickly diagnose issues and produce quick resolutions.
• Maintain customer loyalty by treating customers with empathy and professionalism; resolving issues to the satisfaction of the client and employer.
• User friendly communicator; able to communicate technical terms to clients in non-technical explanations for customers to easily understand.

EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Manage onsite technicians for installation of Meraki devices, dedicated switch removal and riverbed removal.
• Manage remote Meraki MR45 APs and Meraki MS120 Switches via Meraki dashboard.
• Troubleshoot connectivity issues for MX65s, MS120s and MR45s.
• Claim devices from inventory, create networks, add devices to networks and tag networks for organizational view.
• Troubleshoot connectivity to APs for iPods, iPads, wireless printers, wireless IP phones, POS systems and guest Wi-Fi.
• Troubleshoot cable issues using TDR tests with onsite techs to ensure Gigabit speed, resolve repeater mode issues on Meraki APs, verify VLAN and port configuration on Cisco 3650 switches.
• Troubleshoot repeater mode issues
• Create floorplan diagrams for each site and upload to Meraki dashboard.
• Create daily Jira tickets for installations.
• Work with installation vendors and onsite managers to confirm and track installation status.
• Provide daily and weekly summary reports to SR Manager, PM and project team on installation status (successful installs, reschedules, and site revisits.
• Remove Cisco Aironet devices and floorplans from Cisco Prime.

Confidential

Network Engineer

Responsibilities:

• Manage remote Fortigate firewalls.
• Manage remote Meraki MX, Meraki Switch and Meraki Wireless devices via Meraki Dashboard.
• Manage remote Brocade layer 2 and 3 switches for customers; including troubleshooting access issues, policy creation and configuration updates.
• Configure/manage Fortigate Firewall policies via FortiManager for new/existing firewall rules on Fortigate 60D, 90D, 200D and 500D devices.
• Troubleshoot network access for Fortinet customers using Fortigate tools like packet capture and debug flow
• Troubleshoot network access for Meraki MX customers using Meraki Dashboard tools.
• Troubleshoot UTM service like proxy, anti-virus, IPS/IDS and web filter issues on Fortinet customer networks.
• Troubleshoot connection issues for management VPN and PCI credit card VPN traffic from spoke sites to head ends.
• Configure whitelist entries for Fortigate web filter and Meraki web filter.
• Create/manage policies and whitelist filtering on Fortigate 60D, 90D, 200D and 500D devices
• Upgrade firmware on Fortigate devices manually or via Fortimanager.
• Assist engineering team with internal network projects and configuration upgrades/topology changes on internal infrastructure.
• Troubleshoot customer Mojo wireless APs for Enterprise and Guest SSIDs via Mojo Networks Dashboard.
• Escalation point for critical issues handled by level 1, 2 and 3 NOC team members.
• Provide reporting like Bandwidth usage/top websites visited etc. via Fortiview analytical reports.
• Monitor and troubleshoot Aerohive APs via Hive Manager web-based portal.

Confidential

NOC Tech

Responsibilities:

• Update customers on service and equipment performance inquiries.
• Monitor customer circuit utilization and performance.
• Create/close/update SAP customer generated and proactive tickets.
• Troubleshoot Confidential proprietary Linux based router (Prysm) configurations such as IP addressing, subnets, IPsec Tunnels, and routes.
• Assist call center NOC with techs calling in working on new S1 installations and S3 maintenance issues on Prysm’s, Fortigate and VSAT Satellite connections.
• Troubleshoot crypto session issues, on Cisco routers, VLAN port assignments on Cisco switches and MAC address assignment for DHCP leases via Mongoose web-based portal.
• Troubleshoot VRRP issues with VSAT and Prysm failovers.
• Troubleshoot VSAT MAC address conflicts.
• Work with Project Management, Implementation and Billing team to resolve customer account and service performance issues.
• Check signal levels on Satellite readings for CrossPol/CoPol and Adjacent Satellite Interference to determine dispatch requirements for techs to resolve onsite issues with Dish, IDUs, wiring, connection heads or LNBs.
• Troubleshoot Prysm’s by checking config.xml files, Kernel activity and log files via Putty/Super Putty.
• Troubleshoot customer POS activity via TCP dumps on LAN and WAN interfaces on Prysm boxes.
• Monitor Prysm and VSAT connections via NMS portal and LAD server output.
• Monitor and troubleshoot Cisco and Fortinet routers via Mongoose and Solar Winds web-based portal.
• Trained for Cyber Security team to troubleshoot, monitor/track suspicious IPs/failed login attempts and escalate security issues via Splunk web portal.

Confidential

On Site Support/Contractor.

Responsibilities:

• Escalation point for unresolved or difficult issues handled by level 1 and 2 team members.
• Resolve customer issues either by direct or indirect methods to keep good customer relations.
• Train team members on how to use new technologies such as VCloud-Air management interface and how to build VM's by grouping VMs into vapp pools in VCloud Director.
• On site client facing resource for Enterprise and SOHO offices as a representative for company as well providing onsite customer service and support.
• Trained team members on how to create VPN tunnels from VCloud environment to physical Confidential networks.
• Train techs/engineers on how to upload media to catalogs in VCloud director UI.
• Technical lead for remote helpdesk team in India.
• Assess new potential client networks to suggest enhancements and or new processes for better network performance and infrastructure design.
• Coached Sales team members on how to get existing customers to purchase new services by explaining why these services were needed, how they can make employees work more efficiently and why these changes should be implemented in their environments.
• Coached team members on how to explain critical issues in non-technical terms to non-technical customers.
• Coached junior team members on methods to use to defuse issues and improve relations between customers and remote technical support staff in India.
• Coached sales team members to first consult engineers on their decisions on what packages they will present to customers for new purchases, so customers do not end up with products they do not actually need. Or could have been done by using other methods to achieve the same results while being cost effective.
• Provide reporting on daily/weekly/monthly network usage to clients.
• Provide network diagrams/documentation of environment changes/new configurations/ infrastructure design using Microsoft Visio.
• Provide end user and team on new products/procedures and processes being implemented.
• Work with vendors to implement/resolve issues on 3rd party software/devices internally and externally for customers/clients.
• Build/configure/install new PCs/Servers for clients/customers
• Build/Configure/support Clients virtual/physical environments - Hyper-V, VSphere and VCloud-Air environments.
• Remote client/customer support consultant.
• Client Veeam configuration/administration.
• Configure, install and support Dell SonicWALL firewalls sold by Vision to customers as well as supporting existing client Fortigate firewalls and wireless routers.
• Configure/troubleshoot SSL mobile VPN connection issues for customers.
• Desktop support for end users and end user devices.
• Troubleshoot LAN/WLAN devices and OS issues pertaining to Win 7, 8, 8.1, Server 2008 and 2012.
• Troubleshoot/resolve RAID 0, 1 and 5 hardware/software issues.
• Troubleshoot desktop/laptop issues and mobile devices such as Android phones, iPhones and tablets.
• Install/Configure MS RemoteApp on 2008 and 2012 servers for business clients/customers.
• Install/Configure Windows 2008 and 2012 VPN for remote user access via RDP.
• Troubleshoot IIS web site connection issues.
• Client EMC/storage administration
• Configure/Install/manage WD Sentinel NAS boxes for clients/customers.
• Support internal/external hosted site issues (such as DNS, SSL, IIS and HTTPS issues)
• Support/upgrade various customer servers to 2012 environments.
• Install and configure Office 365/Outlook 365 for clients via Office 365 Admin Center

Confidential

Network Engineer

Responsibilities:

• Build/configure new Raid 1 and 5 servers for clients with small and medium size businesses/offices.
• Configure/support MS Hyper-V environments for RDS and RWW.
• Troubleshoot server OS/hardware issues with various network tools.
• Troubleshoot PC/laptop OS/hardware issues with various troubleshooting tools.
• Configure/support Watch Guard firebox XTM devices.
• Configure SSL mobile VPNs for secured remote access.
• Install/upgrade/support Trend HES email security and Trend Micro Business Security environments.
• Support Citrix/XenApp environments.
• Support internal/external hosted site issues (such as DNS, SSL, IIS and HTTPS issues)
• Support Microsoft Server 2003, 2008 and 2012 ADDC environments (including SBS versions).
• Configure TLS SMTP relays for company apps that require access to send mail via local mail client.
• Migrate users Outlook mailboxes via SkyKick Outlook Assistant
• Remote end user system/email support for Exchange and Office 365 migrations/migrated environments.
• Manage users, groups and shared mailboxes via Outlook 365 Admin Center.
• Create/manage shared Calendars via Exchange Admin Center
• Application support for customers/clients such as QuickBooks, Drake tax software as well as other proprietary company applications.

Confidential

Network Engineer

Responsibilities:

• Onsite systems support.
• Onsite end user helpdesk support.
• Co-manage ESXi 5.1 environment with remote NOC.
• Co-manage VMWare View 5.1 VDI creation (also via templates), connection issues, entitlements, assignments and pools.
• Co-Manage backups/track media/ship media to Iron Mountain offsite storage etc…
• Manage Citrix Presentation 4.5 environment.
• Manage Microsoft Server 2008 and 2012 AD environment.
• Manage Cisco gear (ASA’s and switches).
• Manage HP ProLiant DL380 G4, G5 and G6 Physical servers.
• Upgrade applications/software on systems.
• Onsite escalation point for remote helpdesk support.
• Train users transitioning from Citrix environment to VMWare VDI session use.
• Train remote helpdesk team on Builders processes.
• Create and provide documentation via Visio and PowerPoint.
• Manage Cisco Wireless AP’s

Confidential

Citrix administrator

Responsibilities:

• Manage IT helpdesk daily operations.
• Assist in performing weekly server patch maintenance on all network servers (Dell 2950’s, 1950’s and VM guests.
• Monitor Citrix environment performance such as CPU usage, user performance and network delays via Citrix Edge sight network management utility and Nagios network monitoring tool.
• Manage user accounts, publish applications and configure Citrix print policies
• Responsible for building and managing Citrix servers, Windows 2003 Enterprise servers, ESXi hosts and guests.
• Troubleshoot Citrix Metaframe web portal connections, as well as remote site connection issues.
• Resolve network outages/connection issues and resource communication issues.
• Create new user accounts, distribution and security groups through Microsoft Active Directory.
• Assign group polices for domain accounts through Desktop Authority 7.0’s Script logic.
• Troubleshoot inbound and outbound email issues using SMTP logs and various network tools.
• Responsible for managing and updating Spam and Web filters to allow or deny traffic and data.
• Train employees to work in the Citrix XenApp environment.
• Directly responsible for turning up new Bell South, Verizon and EarthLink circuits for all Carter Brother’s remote sites under IT director.
• Managed engineers and off-site technical contractors for configurations to remote equipment.
• Co-manage/configure Adtran and Cisco switches/firewalls. Also configure and install Cisco Aironet 1130 AG access points.
• Directly responsible for software and hardware equipment purchases for all sites.
• Co-manage Carter Brother’s disaster recovery site containing physical/virtual servers and switches in an ESXi environment.
• Responsible for mobile devices such as iPad, Android smart phones, Sprint/Nextel Blackberry phones and Sprint Galaxy tablets for all sites.

Confidential

Consultant

Responsibilities:

• Staged and took inventory of new PC shipments for XP rollout.
• Loaded ghost images on new laptops and PCs as well as configured various applications such as Reflections, Viso2003, Flow 5.0, Office 2003, Outlook 2003, Adobe 7.0 etc.
• Utilized U.S.D ticketing system to assist in desktop support.
• Resolved and restored connectivity issues to network resources.
• Assisted in application testing by logging errors and configuring software such as Flow 5.0 and Reflections to run in the company’s updated network environment.
• Activated network ports in Cisco switch closets for newly constructed areas for new and current users within the company.