IT Analyst Resume Atlanta, GA - Hire IT People

SUMMARY

IT Support Analyst who is devoted, organized, detail - oriented and possesses excellent computer, communication and interpersonal skills, qualified to troubleshoot and solve software and hardware problems; extensively experienced with Windows 10, 8, 7, XP, 2000 & NT Support.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential - Atlanta, GA

IT Analyst

Responsibilities:

Monitor support tickets submitted from assigned sites and resolve issues reported/logged. Install Apple apps unto devices as required for instruction. Troubleshoot and resolve minor wireless, network or switch issues at the site. Troubleshoot and resolve printer (or print) issues.
Checking computer labs & media centers several times per week. Updating Apple IOS on MacBook, iPad & iPod carts. Installing and setting up Air Watch on mobile devices. Installing Windows updates and patches. Identify and update (or report) unsupported operating systems. Ensuring that antivirus software installed on all machines and scans are completed routinely. Checking Interactive White Boards (and Projectors) in classrooms to ensure that they are functional. Inventory, validate and report all technology items in schools. Report any asset transfers to ensure ownership is properly captured. Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes.

Confidential

Systems Analyst

Responsibilities:

Configure, connect, add and move PC, Mac, laptop, label and standard printers to network domain, Troubleshoot and repair software application and hardware devices, networks, Citrix issues, Cisco router/switches/VOIP phones, VPN, DNS, HTTP & FTP, export and import of network and printer drivers.
Norton Ghost for Migration and imaging. SQL Server 2008 Management Studio, Microsoft Exchange and Active Directory, Microsoft Office suite. Desktop & Network Support, Windows Server, IIS. Assist as System Administrator of Solarwinds Ticketing system. Create end user manuals, develop and maintain Intranet.

Confidential

Application Support Analyst

Responsibilities:

Web Development on the ASP.NET platform with MVC and XML and Web Services concepts. Source control Microsoft Team Foundation Server via Team Foundation Service (TFS). HTTP & FTP, Create SQL and TSQL queries, Relationships and SQL procedures. System Monitoring, Bug Tracking, Quality Control, Quality Assurance and use of JIRA Agile and Zendesk.

Confidential

IT Specialist/Consultant

Responsibilities:

Configuration and troubleshoot of chiropractic software EZBIS. Setup and configure LAN talk messaging system for small office. Create Microsoft workgroup, Add Mac & PC to windows work group. FTP, HTTP, Installation and configuration of ChiroTouch software, Re-imaging of Windows operating system, Microsoft Office suite, Hard drive cloning and updating Windows server 2003, 2008. Windows 7 migration with WAIK and MDT 2012. Set-up Virtual Private Network (VPN) for remote medical billing, Networking, Windows 7, 8 & 10 troubleshooting, re-image, installation and configuration. Windows Server 2012 upgrade and Migration.

Confidential

Help Desk Specialist

Responsibilities:

Support for Direct exchange involving Health Information Service Provider (HISP) transactions with Electronic Health Records (EHRs), Electronic Submission of Medical Documentation and support of Direct exchange of health information. Support for DNS discovery, encryption, Security/Trust Agents (STAs), (SMTP + S/MIME) + XDR/XDM Direct messaging, security certificate signing and validation.

Confidential

PC Technician

Responsibilities:

Software and Hardware installations, Imaging with Windows PXE, Deployment of windows 7 with Microsoft Deployment Toolkit (MDT) 2010 and use of Lite Touch and LANDesk Manager for software Deployment and installation, configure, connect, add and move PC, Laptop, label and standard printers to network domain, use of HEAT ticketing system to resolve trouble tickets from end users.
Troubleshooting network, Microsoft Office suite and Citrix issues, HTTP, FTP, Cisco VPN, Cisco VOIP phones, Novell group wise email and break-fix support for hardware and software, deploying startup scripts for Epic and connecting Switch ports to catalyst in wiring closets.
Configure Static IP and DNS server addresses for PC’s, Laptops and Printers.