SUMMARY

• I am an IT Professional with extensive experience in management of clinical applications support, desktop support, helpdesk and as a field computer technician. I am recognized for abilities in process improvement, management, leadership, client relations, analytical skills and innovative problem solving. I have an enthusiastic work attitude, highly adaptable and self - motivated.

TECHNICAL SKILLS

Hardware: PCs, Apple MAC, iPhone, iPad, HP, Dell, Fujistu laptops, digital cameras, scanners, PDA’s, Blackberry, Windows Phone, Lync/Skype IP Phone.

Network: Network Tape Backups, Ethernet topology, Network Print Servers, patch panels, cable/DSL modems, wireless networking, and thin clients

Software: Windows 7/8/10, EPIC, Apple OS X, Ghost, Timbuktu, Lap Link, Microsoft Office 365, Antivirus Suites, Magic Help Desk, Remedy, Track-It, Frontrange HEAT, Filesite/Mailsite, Medical Billing, VNC, Teamviewer, VMware, Service Desk, SCCM, Bitlocker.

PROFESSIONAL EXPERIENCE

Confidential, Glen Cove, NY

Lead Support Administrator

Responsibilities:

• Coordinating the migration of computers from Windows 7 to Windows 10 and installation of Office 365.
• Schedule visits with employees to resolve issues from submitted tickets.
• Travel to SCO sites around Long Island and NYC.
• Prioritize tickets in iSupport help desk

Confidential, New York, NY

Desktop Support Manager

Responsibilities:

• Supervised the staff involved with Nasdaq MarketSite in IPO's, Events planning and more.
• Managed the maging of Dell and Fujistu laptops and desktops using SCCM, PXE and Bit locker.
• Managed and scheduled imaging and supports of Apple MacBooks (using JAMF)
• Migrating users from Windows 7 to Windows 10 through USB boot and SCCM
• Supervised the disposal of old computer hard drives as required.
• Scheduled the remote desktop via Bomgar-Beyond Trust Remote Support client.
• Installing Office 365 on Windows 10 computers and iPhones
• Using BMC Remedy for support ticket tracking and resolutions.
• Scheduled visits with employees to resolve issues from submitted tickets.
• Supervised the team in resolving hardware and software issues.
• Managed the resolution of issues relating to Local Area Network and other connectivity.
• Provisioning iPhone with Mobile Iron and iTunes.

Confidential

Project Manager/Deployment Coordinator

Responsibilities:

• Provided ongoing support to Program Manager for the global migration of computers from Windows 7 to Windows 10.
• Scheduled technicians to visit employees during the week to arrange to migrate files from old computer to new one.
• Resolved issues that result from migration sessions
• Involved in weekly meetings with IRS administration on the progress of the projects and any obstacles occurring
• Worked with regional managers on local issues they were facing
• Field Support and Remote support of offices not actively supported by local technicians.
• Supervised the wiping old computer hard drives as required.

Confidential

PC Refresh Manager Technical Support / Lead

Responsibilities:

• Managed and prioritized the support of Estee Confidential in desktop and telephone support capacities
• Managed activities of technicians pertaining responsibilities to their individual buildings.
• Coordinated travel to buildings that are not actively supported on a daily basis.
• Managed the support to VIP’s, Executives and the general employee population.
• Manage user accounts, permissions and policies through Active Directory tools
• Supervise team in the reimaging HP and Dell computers, deployment of patches and updates to desktops and laptops connected to SCCM.
• Manage the library of documentation for new/existing products as well as documenting troubleshooting issues
• Providing remote support users through Microsoft Lync and Bomgar
• Performed process improvement on existing processes to make them more efficient
• Field Support and Remote support of offices not actively supported by local technicians
• Installed Office 365 on desktop and laptop computers running Windows 10

Confidential

Clinical Applications Analyst

Responsibilities:

• Reviewed daily errors for EKGs and PFT results that did not file into EPIC EHR utilizing the EPIC error queues.
• Managed trainings of medical devices and results transmission to the hospital network.
• Traveled to onsite and offsite hospital locations to setup and troubleshoot medical equipment (EKG Carts, Siemens Clinitek Analyzer, Abbott I-STAT, Nova Glucometers) and provide training and go-live support.
• Coordinated the distributed medical hardware and trouble-shooted devices not connecting to network to make sure they were compliant with HIPAA and hospital policies.
• Performed system administration for Point of Care, GE Muse and Mortara Holter systems.
• Provided phone support to local and remote locations relating to clinical devices.
• Managed the configuration and installation of medical devices.

Lead Install & Move Technician

Confidential

Responsibilities:

• Managed the relocation of Windows and Mac computers and related equipment to different locations used by the hospital.
• Managed the team of technicians on their daily tasks
• Supervised the installation and updates ofsoftware on Windows and Mac computers
• Suervised the setup mobile computer carts (COWs) for use in locations in hospital buildings
• Performed surveys of sites indicated for computer replacements or installs to ensure security concerns and compliance with HIPAA regulations
• Provided telephone support to the various departments around hospital.
• Field Support and Remote support of offices not actively supported by local technicians
• Used Microsoft Toolset for imaging and staging of computers.
• Wiped old computer hard drives as required.
• Used USMT for imaging computers and transfer data from old systems Managed the support to VIP’s, Executives and the general employee population.