Infrastructure System Administrator Resume

SUMMARY

Professional Telecom Field Engineer with extensive experience on various electronics and communication equipment, including Computer Peripherals, CAD hardware, 24/7 Voice Logging equipment used in 911 centers, Voicemail, and PBX equipment including Confidential and Avaya.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

Infrastructure System Administrator

Responsibilities:

Completed moves, adds and changes to equipment and reprogram system software within given Service Level Agreements providing high customer satisfaction.
Maintained accurate timekeeping and mileage reports, enabling efficient analysis and allocation of resources.
Provided coverage for Little Company of Mary Medical Center Torrance, San Pedro and PMI (Providence Medical Institute) sites throughout the South Bay area with over 5000 ports.
Performed daily interfacing with customers, assessing current and future needs to provide first time resolution on reported issues.

Confidential

Account Engineer

Responsibilities:

Completed moves, adds and changes to equipment and reprogramed system software.
Maintained accurate timekeeping and mileage reports.
Assigned to Kaiser Hospital in Harbor City as a daily on - site technician to meet service requests and system changes as needed.
Trained on Confidential 9200, 9006, HiPath 3000 and Phonemail.