SUMMARY

• Innovative, result - driven with several IT experience emphasizing in many platform systems and Data center network architecture. Racking, installing and stacking / implementing, integrating and cabling assets, power supplies hardware’s and inventory, securing, and administering in large and mid-size companies.
• MCP, N+, applies broad technical expertise to solve network systems issues associate with progressive growth and company expansion. Ability to perform under pressure, and time constraints.
• Excellent interpersonal, problem-solving skills, ability to multi-tasking’s with high level priorities.
• Experienced security technician, installed IP CCTV, connected with DVR to diffusing Audio and video record as security tech.
• Implementing and performing service call over ServiceNow
• Installing and administering hardware equipment’s for Data Center. Bilingual: Fluent in English and French

TECHNICAL SKILLS

• MS Exchange Active Directory Norton Ghost
• Windows 2003/ 2008/2012 Servers Windows Office suite 7/10/16 Mac OS X/ Linux (Centos)
• LAN WAN VPNs DCHP DNS FTP
• TCP/IP SMNP CCTV Firewalls Telnet SSH IDRAC
• Radius Routers/ Switches/ Internet based Frame Relays’ EIGRP OSPF
• SAN HP/ Confidential / F5/ NetApp Apple/ IBM Cisco Office 2003, 2007, 2010

PROFESSIONAL EXPERIENCE

Confidential, Arlington, VA

Responsibilities:

• Working with GDIT / CSRA as Field technician II allowed me to provide day-to-day operational services to Confidential clients in support of infrastructure, hardware, software, systems supports and security, performing at the client support services assisting client to resolve issues by the ticket system help desk, data operations, asset management, and systems engineering service areas.
• My roles were to Installs, operate, maintain, repairs and modifies equipment. Troubleshooting and diagnosing malfunctions to eliminate problem in a minimum time. Installs\Uninstalls implementation software approved for environment and Maintains effective customer communications and relations. Asset Management\Asset Tracking and maintaining accurate Asset Database Solid customer service skills Good communication skills Good Organization skills,
• Excellent experience working with workstation deployments/decommissioning, Good Wire Maintenance Practices, excellent Experience working with Service Now, AD, Big Fix administration analytical and problem solving skills. Proven time management skills Install and configure hardware and software for Windows 7 and Windows 10 OS Familiarity with HP Printers and Ricoh MFD units

Confidential, Reston, VA

Responsibilities:

• As NOC Analyst II, my roles is the subject matter expert for monitoring and maintenances’ the networks, Servers, and services which are critical to the business, 24/7/365, identifying and responding to events impacting all systems and networking
• Issuing alert handling, escalations, and communications to all group appropriately,
• Running applicable jobs without error, in accordance with established products scheduled and instructions,
• Performing intermediate troubleshooting of network Routers, switches, and systems to isolate the problem and taking appropriate actions to resolve the issue.
• Troubleshooting, diagnose and resolve basic and intermediate technical issues with required response time, quality and productivity standards, providing tape management and backup activities on ATL4500, monitoring storage capacities,

Confidential, Vienna, VA

Responsibilities:

• As DC ops engineer, my role is to coordinate and perform installations, preventive and remedial maintenance of servers and storage equipment located in IT Data centers. Adhering to administrative policies and escalating procedures.
• Interfacing with IT infrastructure cross-functional groups to establish successful integration of equipment into associated systems. This including the “Customer”, IT Application Development, software support, and maintaining a working knowledge of all documented response center procedures including disaster recovery, and escalation procedures.
• My role is to assist third party support vendors in determining potential system configuration conflicts, assuming control of time-critical calls and issues or escalating a required.
• I have in role on documenting all data center activities using the IT infrastructure tools, such as Service Now, OpSmart, Share Point, Visio, observing activities within the area, monitoring the effectiveness of all policies and procedures with the intent of making improvements in efficiency and responsiveness within the Data center.
• Adhering in change meeting board, in implementation of service request via ServiceNow, creating and recording request for change, Assessing, evaluating change, planning updates, review and close changes
• Solving request by collecting all requirements, analyzing, designing, evaluating the situation, procuring or developing results
• Excellent service level management, by determining requirements and make SLAs, conducting service review from customers and improving customer satisfaction, excellent knowledge testing service and conduct pilot, reviewing and close deployment
• Perform queue management for alarms, tasks, and incidents. Participating in ongoing deployment projects, networking experience deploying, and supporting cloud systems via storage VSphere, Vmax, and NetApp in a large-scale infrastructure.
• Excellent ability to analyze complex situations and utilize creative problem solving abilities under pressure

  I have proven the ability to work in a fast-paced global team environment with limited supervision required with a strong attention to detail and excellent time with project management skills.

• Data center network engineer on the rack and stack deployment team. Performing inventories and replacement on new Juniper switches, powers, SFP, modules, patch cables, completing fiber uplinks, and connecting new cables to new Meraki patch panels. Replacing 24 ports cisco switches, with 48 Juniper switches. Solving problems with link connections from IBX, to MDF

Confidential

IT Support Specialist

Responsibilities:

• My role as IT supports Specialist at Confidential . I am performing in network, server infrastructure; and maintaining systems equipment or components in production link, and Lab link.
• Testing and evaluating systems equipment; designing and installing LANs, WANs, Internet, Intranet, and Cloud network Infrastructures. I also have in responsibility of racking and stacking equipment within the Data Center: Blades, F5, and Switches, Cisco and different vendors
• Using IPerf to test local network LAN speed, and network Bandwidth, and application Throughput
• I have the responsibility for the inventory operation in the Data Center equipment in Aperture, using RFID kits. I have the role to ensure that all equipment’s are labeled in compliance with DCM standards and managing data center cabling and infrastructure list.
• Install/uninstall computer and server hardware components to include internal and peripheral devices, memory chips, video cards, hard drives, printers, network interface cards, media converters and other peripheral devices.
• I also have in responsibility to installs, maintain troubleshoot update, cabling infrastructures, with systems tagging, and records of deployed equipment.
• Maintaining servers, switches Copper, fiber, CDU, and PDU hardware, Configure and utilize a variety of network management tools, by monitoring the network ticket queue, updating and escalating tickets based on provided requirements. Tracking, reporting, and proactively addressing network capacity issues.
• I have the ability to maintain multi-site network operations and software applications, and operating systems, and optimizing data center power utilization. Excellent knowledge on service request, and RMA.