IT SUPPORT SPECIALIST Resume Sarasota, FL - Hire IT People

SUMMARY

Dedicated technology support professional with proven desktop, mobile, and network knowledge and skills. Extensive troubleshooting and training experience. Excellent problem solving and customer service skills. Strong communication skills - enabling users to be more comfortable and productive with their technology.

TECHNICAL SKILLS

Windows, macOS, Ubuntu, DOS iOS, Android, Windows Mobile, Blackberry, Cisco VoIP
Windows, Novell
LifeSize, Polycom, Microsoft Live Meeting & Communicator, V-Tel
SmartBoard, ActivBoard, StarBoard
Desktops, Notebooks, Tablets, Smartphones, Printers, Scanners, Switches, Routers, Servers, Wireless Access Points, Thin Clients, Codecs, IP Phones, LED signs.
Microsoft Office, Active Directory, Altiris Imaging, Help Desk Online, Faronics DeepFreeze, Symantec Anti-Virus, GFI MailEssentials, Veritas Backup Exec, Sophos Encryption, Oracle/VMware/Parallels virtualization, TeamViewer, Cisco AnyConnect VPN.
Servers - Dell, Compaq, HP
Cisco, 3COM, Linksys, HP
Cisco, Sonicwall, WatchGuard, Linksys
Twisted Pair, Coaxial, Fiber-Optic, Wireless

PROFESSIONAL EXPERIENCE

IT SUPPORT SPECIALIST

Confidential, Sarasota, FL

Responsibilities:

Provide all technology support for Suncoast College of Health. Consult with other local businesses, colleges, and individuals on their IT needs.
Perform desktop, mobile, and network setup and troubleshooting as well as user training.
Research new technology initiatives, make specific recommendations, and implement solutions.
Volunteer at numerous organizations - working with IT staff on special projects such as analysis, deployment, maintenance, virtualization, encryption, migration, testing.
Conduct usability studies, surveys, and reporting.

TECHNICAL SUPPORT SPECIALIST

Confidential, Venice, FL

Responsibilities:

Provided managed services technical support for all computers (581) on campus.
Installed, configured, maintained, and troubleshot all hardware and software systems. Monitored & prioritized help desk requests.
Diagnosed computer problems and coordinated their resolution.
Provided ticket updates to managers and clients. Created and deployed computer lab build images each semester.
Conducted proactive hardware & software upgrades.
Performed basic network and telephone installations, maintenance, and repairs.
Provided onsite and remote assistance and training on new software packages and technologies like VPNs, RDPs, VoIP, video conferencing, and interactive whiteboards.
Researched and tested new computer products and made recommendations to clients.
Facilitated department hardware & software specification and purchases with vendors.
Documented technical support procedures. Hired, supervised and trained student interns.

IT CONSULTANT

Confidential, Sarasota, FL

Responsibilities:

Performed contract work for companies such as Sylint Group, Glenroe Technologies, Mercedes Medical, and the Diocese of Venice.
Managed their existing networked computers, researched and recommended upgrades and replacements to their systems, and provided technical support and training for all their users.
Established and documented standardized hardware and software purchasing, configuration, and support procedures.