Systems Support Engineer Resume

PROFESSIONAL EXPERIENCE

Confidential

Systems Support Engineer

Responsibilities:

I worked independently as an I.S./I.T. Support Services Engineer as part of a corporate team in the Orlando division and financial services offices at TaylorMorrison Homes.
Was main point of contact for issues involving VIP’s and upper management, those users would bypass the help desk and come directly to me.
Administered and supported Nortel BCM 400 Telecom, Call Pilot, Laptops, Desktops, Servers, Cisco VPN ASA 5550 devices and all remote and local connectivity and all aspects of break / fix and telephone and VoIP support between user and provider.
Supported all aspects of the IT infrastructure, from Ethernet, wireless and printing, to file shares, Active Directory, business applications and operating systems including Windows Server 2003 and 2008, Windows 7, Vista, XP, 98, 95, IIS MAC OSX and Linux operating systems.
Supported Nortel and VoIP between user and provider.
Created PC and Laptop images for our hardware and deployed the images using Symantec Ghost.
Provided day - to-day support of local and remote users via Helpdesk tickets (HEAT) in person (desk side), via telephone, remote control and e-mail.
Supported the internal wireless network and devices.
Provided telephone and in-person user and hardware support and training.
Administered the BlackBerry BES and supported mobile communications with all smart phones (iPhone, Blackberry).
Familiar with MS Exchange, well versed with MS Office Suites and most peripheral software involved in daily office business.
Highly knowledgeable in Microsoft ForeFront Client Security, Symantec security and server. Dell, HP, IBM / Lenovo and much possess extensive printer hardware expertise.
Created a local HTML knowledgebase and documented procedures and methods.
Expert in supporting Dell, HP, IBM / Lenovo Desktop, Server and Laptop and printer hardware.

Confidential

Systems Engineer

Responsibilities:

Led a team of 5 level II technicians
Skills include strong hardware/software deployment and maintenance on IBM and Compaq and Dell desktops, servers and laptops, Cisco Routers and Network Technologies, and networked HP and Lexmark and Canon laser and inkjet
Expert software knowledge includes Windows XP/2000 Professional Windows 2003 Server, Windows NT4, Windows 9x, TCP/IP, Office 2000-2003, Microsoft Exchange, Wireless Networks, SMS Desktop Management, RIM Blackberry, Cisco VPN, Rumba 2000, SAP, McAfee Virus Scan, VNC, Business Objects, SMS, Oracle clients, Remote Control Desktop and Server Support and Apple and Linux operating systems.

Confidential

Network Admin/Desktop Support

Responsibilities:

News Bureau Chief and Administrator of Microsoft based servers on a LAN and desktop PC’s.
Performed software and hardware upgrades and provided troubleshooting of network and desktop problems.
Provided consulting services to local clients who use Metro Networks computer systems.

Confidential

Broadcast Engineer

Responsibilities:

Worked as remote broadcast engineer.
Utilized Microsoft NT 4.0 - Win 95 LAN.
Extensive ISDN and digital transmission of audio.
Telecommunications expertise in connecting remote broadcasts for sports and special events.
Set-up a daily live band performance for the Mitch Albom Show.

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