AREAS OF EXPERTISE:

• VMWare 6.5\6.7 Management Datacenter Environment Compliance experience: PCI,SOX, HIPPA
• Citrix 2012\2016 Server Management Change Management
• Active Directory, DHCP.DNS, IIS VOIP Telephony Server 2008\2012R2\2016\2019. Win 7\10
• Datto\Veeam backups O365\Exchange email Strategy and Execution

PROFESSIONAL EXPERIENCE

Confidential, West Confidential, FL

Systems Engineer

Responsibilities:

• Support the installation, customization and maintenance of the Windows based server environment, Storage Area Networks, VMware VSphere farm, Email, Storage Archiving Devices, CITRIX, spam and virus protection systems. Provide d support for network infrastructure both LAN and WAN based.
• Evaluate d hardware and software products in regards to productive applications and cost effectiveness. Monitor ed key server s and storage performance metrics to ensure production applications are running efficiently and meeting service levels. Monitor ed server systems and appliances to ensure network performance is optimal .
• Medical Pathology Industry with over 24 offices and 2200 Users. Environment of VMware 6\6.5\6.7, CITRIX and Desktop Virtualization products . 100% Virtualized Environment via Hyper Convergence\Nutanix systems. Support of 2012 R2\2016 servers in an HP\Sony physical hosts with Datacenter in Las Vergas.
• Active Directory, DNS, DHCP, Windows Print Servers, Connectwise, EZConnect VOIP Telephony, IIS, SFTP\Limigato. Help Desk\Desktop Support duties as assigned.
• Email support via Exchange 2013\O365. Barracuda Cloud Control. Datto Local\Cloud Backups\Restores. Cisco Meraki. Duo, DarkTrace, ADAudit Plus, LanSweeper, Sophos\Bitdefender, FaxCore IntelliPath, WindoPath, PowerPath systems,
• Windows 2008\2012R2\2016 Servers. Windows 7/10 Pro. HIPPA, SOX and PHI for IT Audits. IP PoE security cameras.

Confidential, Riviera Beach, FL

Systems Engineer

Responsibilities:

• FDA Company with 400 users, Physicians and Doctors (Data Center with 99% Virtualized Environment).
• Support of virtual 2012 R2 servers with Dell physical hosts. Maintained AllWorx VOIP environment.
• AWS Amazon with Glacier\S3 backups. Veeam backups with Synology\Nimble\DATAON SAN.CITRIX, Sharepoint Services 3.0 Management, Office 365 Management with Security and Compliance, MSP Remote Monitoring & Management. FreshService ticketing system. QuickBooks Management. Active Directory health, GPO’s, DNS, DHCP. MACE DVR support. Daily maintenance of operating system patches and antivirus platforms. Vendor support
• HIPPA and Healthcare industry issues and regulations.
• Maintained a strict Change Control, SOP and GMP environment for all changes affecting the infrastructure in line with ITIL standards. Maintained up - to-date technical documentation on the network including network topology/diagrams, back-up and restore procedures, security procedures and operation/support procedures. Promote internal IT standards and strategies and ensure FDA compliance. Recommend, design and deliver improvements to the network and systems
• Support of oversea users in China and India. MS MDT imaging and TrendMicro encryption for laptops\desktops
• Daily maintenance of operating system patches and antivirus platforms. Working with vendors on application upgrades.

Confidential, Boynton Beach, FL

IT Systems Lead

Responsibilities:

• Enterprise Company with 3000 users and Physician offices (Data Center with Physical and virtual 2008/2012 Servers). Maintained and setup virtual pools for AIO computer platform (75% of hospital virtualized on servers/workstations/blades).
• Support HP/DELL physical servers. Responsible for installations/reinstallations, enhancements, updates, maintenance, testing and problem tracking of the following systems: Ecos, Invision, Care Logistics, Materials Mgmt, Surgical services systems, Omnicell supply storage / dispensing system, Ansos labor tracking system, MDS/TCU.
• Ensuring maintenance and control of all profiles and master files. Support the installation, customization and maintenance of Storage Area Networks, VMware VSphere farm, Email, Storage Archiving Devices, spam and virus protection systems.
• Provide support for network infrastructure both LAN and WAN based. Evaluate hardware and software products in regards to productive applications and cost effectiveness. Monitor key server and storage performance metrics to ensure production applications are running efficiently and meeting service levels. Monitor server systems and appliances to ensure network performance is optimal. Active Directory, backups and file restores. Network switches as well as wireless access points support. AMTELCO/Infiniti Telephony support: Daily reports to ensure Help Desk performance. Oversee team of 9 Techs.

Confidential, Lake Worth, FL

Systems Administrator

Responsibilities:

• Supported 640 users and 40 servers (2 Data Centers with physical and virtual 2012 R2 servers). Installed MS Windows 7/8/10, Office 2010/2013 and Thin Clients. Created and implemented Group Policy architecture.
• Deployed a new Backup environment on NovaStor platform and Acronis Cloud.
• Supported Promise Technology SAN (Windows and Apple), Apple Server environment, Optical SDS and HL7/Officemate software platform.
• Managed Google Mail and Google Apps, Inventory Management and PRTG Network monitoring. Monitored SonicWALL firewall and deployed IT Knowledge base for documentation.
• Administered servers patching schedules, VMWARE 5.5 implementation, as well as Hyper-V (replication and failover). Adhered to multiple, complex system policies/ procedures per deadline. Analyzing and resolving server issues in a timely and accurate fashion.
• Performing system and security audits and systems backups. Conducting research on emerging products, services, protocols and standards in support of the server environment. Providing hands-on end user support and on-call support as needed. Manage Storage Spaces and Storage Pools in 2012 Server

Confidential

Systems Administrator

Responsibilities:

• Managed over 4700 users and 500 servers (Data Center with Physical and virtual 2008/2012 servers - Dell platform/Dell high density blades). Analyzed multiple networks and satellite offices. Supported over 1500 Police officers via Netmotion and Arbitrator systems. On-call 24 hours with 911 Emergency Center Databases (CADS Systems).
• Administered the patching of all servers via SCCM 2012, SCVMM and Remote Desktop Services. Deployed government’s biometrics Imprivata (Single Sign-on authentication).
• Daily file\folder\email recovery via VERITAS NetBackup 10.6. Resolved daily tickets via Help Desk systems and tools. Reported and managed software and hardware; supported VMWARE plus Hyper-V replication and failover. Acquired knowledge of additional programs and procedures at a fast-pace.
• Leveraged multiple systems including ISYS Indexing, ALPR (Automated License Plate Recognition).Maintained notification systems including MS SCOM and ORION Solar Winds. Led Inventory Management of IT assets; monitored Active Directory duties, namely management of end user accounts, permissions, access rights and storage allocations. Prepared projects in accordance with best-practices pertaining to privacy, security, and regulatory compliance. Recommended and scheduled software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.

Confidential

Network Administrator

Responsibilities:

• Supported Windows 2003 servers and Win XP Pro/VISTA networks located in Florida, New York, Atlanta and Pennsylvania. Traveled to multiple locations every 3 months for complex troubleshooting and office expansion. Administered system hardware including Network printers/copiers, Dell/HP/Compaq servers, Dell tape backup, Polycom video conference and Polycom/Astra VOIP. Coordinated software including Windows 2003 servers, MS Office, Computer Imaging & Deployment, and IP Telephony; ensured Interaction Client/Interaction Administrator. Managed ISA 2004/2006, VMWARE, SharePoint, Public Data, and Active Directory\Group Policy.

Confidential

Systems Engineer

Responsibilities:

• Supported a Windows 2000/2003 servers and Win XP Pro networks. Analyzed multiple networks, consisting of over 1000 users located throughout US (Chicago, NY, North Carolina) as well as internationally such as Dong Guan China, Hong Kong and Germany. Built and maintained multiple offices from the ground-up. Traveled to all offices 2-3 times per year. Supervised a group of 10 engineers from Germany and China.