ICT Project Manager Resume

PROFESSIONAL EXPERIENCE

ICT Project Manager

Confidential

Responsibilities:

Managed network design and installation for new buildings for over 1,500 users and new Force HQ
Managed design and installation of resilient fibre optic network, CAT6, WiFi & Datacentre relocation
Managed design and installation of Videowall for Force Operations Centre networked CCTV across the Sinai
Development of standard ICT processes for ICT staff and Formation of cross functional Project Teams
Wireless LAN upgrade, Digital TV Installation, CCTV systems, GSM & BSC Installation
Managed installation of Commercial Vehicle Tracking System and Intrusion Detection Systems
Managed implementation of microwave relay sites including, PVA systems, civil works & VSAT contingency
Managed Asterisk PABX Implementation including Dial Plan and firmware upgrades
Managed MotoTrbo repeater installation and roll out of digital handsets.
Managed remote site technical upgrades in remote locations across the Sinai overcoming logistical challenges

Project Manager

Confidential

Responsibilities:

Managed Business Engagement for deployment of Cisco IPT across the UK for over 10,000 staff
Created Communications Plan and Data Gathering Templates for Senior Management
Stakeholder Management for Implementation and support of Cisco IPT on SIP Platform
Managed development of bespoke call logging solution for Law Enforcement Department

Project Manager

Confidential

Responsibilities:

Managing Tactical and Strategic changes to Telephone Banking for the Group to reduce risk of fraud
Created IT cost template and successfully implemented Tactical and bulk mailing solution (£0.5m)
Managing Project Scope Change, Risks and Issues and reporting into Business and Senior Stakeholders
Project / financial planning (£3m) and Matrix Management of Technical and Business Analyst resources

Infrastructure Project Manager

Confidential

Responsibilities:

Managing the Implementation of new Firewalls for Scottish DataCentre and DR Site
Matrix Management of functional teams (Networks, UNIX, Oracle, WINTEL, SQL), reporting to Delivery Director
Implementation of Dev, Test & Prod environments for upgrade of NHS Scotland Reporting systems to BOXI
Project and Resource planning and Risk Management

Infrastructure Project Manager

Confidential

Responsibilities:

Implementation of development environments for Internet application for insurance quotations
Cost reconciliation of integration of environments for Confidential and HBOS against business case
Sign off for implementation of new environments (Mainframe, Mid - Range and Distributed systems)
Enrolled Technical Delivery Manager to implement solution
Project and Resource planning and Risk Management. Reporting to Project Sponsor

Infrastructure Project Manager

Confidential

Responsibilities:

Implemented resilient IPT system with redundancy to replace legacy TDM network in ITIL environment
Produced PID / Business Case. Successfully integrated Telephony & Data Networks following merger with NGW
Instigated a Voice Network re-design to facilitate the integration of Voice/Data networks whilst introducing a resilient hosted Voice Application 6 months ahead of schedule, reducing spend on additional telephony equipment.
Budget management, Project planning, KPI’s. Resource Planning / Management (EPM) and Risk Management.
Carrier Services analysis for resilient delivery of “ported” numbers to core sites for DR purposes.
Produced business case to merge Exchange & AD with NGW & networked archiving solution £800k budget
Established costs and principles for Simple resale of telephony services
Creation of Communication Plan with Governance and Stakeholder Communications managed to Director level
Established and successfully implemented Proof of Concept for IPT across WAN (Mitel SX 3300 and Cisco)
Produced Test Plans and test cases for WAN VoIP deployment and QoS Policies defined and deployed using QPM
Produced work packages for Desktop and Infrastructure teams to ensure network readiness for UK IPT Roll-out
Implementation of Carrier Services, 5 digit linked numbering scheme, contingency IVR and new Dial Plan

Voice Project Manager

Confidential

Responsibilities:

Managed provision of telephony services for relocation of Confidential staff to new offices in Scotland
Managing relocations within existing business areas (churn) and new projects within the voice workstream
Established gap analysis processes to deal with change in requirements since implementation of core systems to ensure that the business could maximise operational efficiency through use of MIS and new ACD technology
Reviewing routine and test procedures for Operational Team (Voice Recorders, IVR, IPCC)
Systems: Symposium, Datapulse, Meridian, IVR, FeatureNet, Cisco IPCC and Verint IP voice recording