SUMMARY

• Tenacious, well - rounded IT systems professional with a reputation for seamless handling of the most complex issues, migrations, and projects.
• Known for attention to detail, communication, proactiveness, automation, and big picture thinking.
• Proven ability to quickly become a SME with little direction.
• Always eager to branch into new technologies and volunteer for the most challenging projects.

PROFESSIONAL EXPERIENCE

Confidential, Jacksonville, FL

Senior Production Systems Engineer

Responsibilities:

• Support production and down-level environments for Black Diamond, a rapidly growing SaaS platform used in the financial industry
• Participate in 24/7 on-call rotation
• Proficient PowerShell scripter - passionate about automation
• Specialize in identifying need for and solo authoring (15+) creative scripts relied on for 24/7 alerting across many technologies
• Create, edit, and use ad - hoc scripts daily to support all datacenter team members projects
• Interface with DevOps and DBA teams on co-authored PowerShell automation
• Design, performance tune, monitor, and support 900+ TB of multi-tiered, enterprise level Dell Compellent SC series storage across three arrays in a demanding big data and high change rate environment
• Excel at identifying storage performance bottlenecks at the guest OS, hypervisor, and storage subsystem levels
• Primary VMware vSphere engineer
• Provide technical guidance on vCenter Server administration, ESXi host configuration, and VM configuration
• Led project to design, performance tune, and virtualize largest Microsoft SQL Server instances (5TB databases with high CPU, memory, and disk performance requirements)
• Solo authored PowerShell automation to build Windows Server VMs from template clone through WSUS patching, allowing team to keep pace with explosive environment growth
• Created custom 24/7 PowerShell monitoring for ESXi host resource overprovisioning, misconfiguration, orphaned snapshots, log entries, and VM backups
• Led vCenter Server and ESXi 5.5 to 6.5 upgrade project
• Support 2008 R2, 2012 R2, 2016, and related domain technologies including Active Directory, Group Policy, DHCP, DNS, NTP, and WSUS
• Led design and implementation of virtualized Windows Server Failover Clusters (WSFC)
• Ensure health of critical, big data file shares with custom 24/7 PowerShell monitoring of Windows Server deduplication, DFS namespace and replication components, and randomly sampled checks for file consistency between production and disaster recovery environments
• Created custom 24/7 PowerShell monitoring for proactive alerting on certain Domain Controller events (service account lockouts, etc.) and domain wide NTP time drift
• Red Hat Enterprise Linux
• Expanding knowledge of installation, configuration, and support for a small but rapidly growing RHEL footprint
• Excited to begin applying passion for automation to Shell scripts
• Support Cisco UCS B-Series Chassis and Blade, as well as Dell PowerEdge, server infrastructure
• Created process for seamless migration of big data SQL Server instances
• Created documentation for SQL Server installation and configuration
• Provided direct support for SQL Server related issues to DEV and QA team members
• Managed SQL Server backups and disaster recovery
• Maintained database health with custom SQL Server Agent jobs and stored procedures
• Standardized SQL Server access with structured Active Directory group logins
• Performed regular refreshes of DEV and QA SQL Server environments
• Implemented 24/7 Powershell scripts that monitor for SQL Server failed logins, SQL Server orphaned domain logins, and SQL Server orphaned traces
• Work with Veeam Backup and Replication as well as Symantec BackupExec
• Internally hosted - install and support physical datacenter infrastructure
• Participate in disaster recovery planning and testing

Confidential, Jacksonville, FL

Network and Systems Administrator

Responsibilities:

• ESXi and Hyper-V environment
• NetApp SAN administration
• Windows Server 2003, 2008 R2, and 2012
• Cisco and HP switch infrastructure
• Fortinet and Sonicwall firewalls
• PowerShell scripting to automate processes
• Active Directory, Group Policy, DNS, NTP, DHCP, and WSUS
• Symantec Backup Exec
• Argent monitoring products

Confidential, Jacksonville, FL

Systems Administrator

Responsibilities:

• Administered a diverse group of systems supporting 5,000 users
• VMWare ESXi 5.0 supporting 100+ virtual machines
• EMC VNX 5300/5500 and Hitachi AMS200 SAN support and storage provisioning
• Brocade fibre switch administration and zoning
• PowerShell scripting to automate processes
• Dell server acquisition, installation, and support
• Backup and deduplication support including capacity planning: CommVault & Dell DR4000 backup devices
• Dell FLEX virtual desktop (Citrix) supporting approximately 300 workstations
• Windows Server 2003, 2008 R2, and 2012 installation and support including Active Directory and Group Policy
• ADFS, DHCP, DNS, FTPS, IIS, and WSUS
• Office 365 and Lync Server 2013
• Server room: HVAC, physical security, and wiring
• SCOM 2007 and SCCM 2012
• SQL Server 2005, 2008 R2, and 2012 support
• Windows Network Load Balancing

Confidential, Jacksonville, FL

Systems Administrator

Responsibilities:

• Joined global team supporting internal Windows Server infrastructure
• Installed, configured, and managed Windows Server virtual machines running on Oracle Virtual Machine

IT Assistant II

Responsibilities:

• Thrived in a global, SOX compliant, Microsoft enterprise environment supporting 1500+ users

Confidential, Jacksonville, FL

Geek Squad Supervisor

Responsibilities:

• Managed a team of Geek Squad agents in a shop with an average daily volume of 50-75 repairs

Confidential, Lancaster, PA

Web Support Manager

Responsibilities:

• Managed technical support for 300 websites
• Worked with DNS, IIS, Apache, and Linux SendMail to setup and maintain websites and accounts
• Demonstrated proficiency with HTML, CSS, PHP, and Java