Senior System Support Specialist Resume Norcross, GA - Hire IT People

SUMMARY:

Forward - thinking Senior System Support Specialist with extensive technical experience in a variety of settings. Proven ability to troubleshoot and resolve issues, with a focus on customer service. Provides senior level support in multiple areas, including terminal and network configurations, installation procedures, and the latest product technology and platforms.

KEY SKILLS INCLUDE:

IOS Telnet VT - XXX, 5250, 3270 Clipper
Android Call Center Management INFORMIX
SQL \ Database ZPL Print Language UNIX / LINUX Bluetooth Support Network Analyst Windows Server
Scanner Data Format Remote Device Management Mainframe
Telecommunication Enterprise Mobility Management AS-400
Microsoft Office 365 (CE, WEH, WIN 10) Mobile Support Help Desk Support

PROFESSIONAL EXPERIENCE:

Confidential, Norcross, GA

Senior System Support Specialist

Responsibilities:

Provides technical assistance with the identification and resolution of network interface related problems identified by customers.
Supported areas including terminal and network configurations, install procedures, the latest product technology and platforms including Wireless systems, Android and Windows embedded platforms (CE, WEH, Win 10 Mobile) and related drivers and utilities.
Provided senior level support for related technology and applications, and gained familiarity with bar code scanning technologies.
Strong skills, with the ability to train end users on Mobile Device software, for a large number of people, on site or via phone.
Senior level contributor to knowledge base through technical writer and approval of technical entry by lower Tier support agents.
Networking Analyst with extensive background in areas such as SSL, DNS, and TCP/IP, DHCP, 802.11a/b/g/n/ac, network trace capture and analysis, router and Controller Based Access Point.
Expert Systems Professional that supported device connections to Windows server / and Windows 10 deployment and troubleshooting, Office 365 applications and Printing Services.

Confidential, Alpharetta, GA

Technical Support Analyst

Responsibilities:

Provided direct support to external customers (end users, LAN administrators and programmers) and internal customer.
Supported gateway and server software.
Selected as the most outstanding troubleshooter and outstanding team leader by peers.

Confidential, Kansas City, MO

PC Specialist / Lan Administrator

Responsibilities:

Help desk support to 75 administrative staffs in the Confidential District.

Confidential, Washington, DC

Lan Administrator / PC Specialist

Responsibilities:

Managed a NETWORK-OS peer to peer PC network platform.
Provided user support and for the clerk's office and 15 judge's staff.
Designed, updated and maintained a database CLIPPER management system in appellate court setting.

We provide IT Staff Augmentation Services!

Senior System Support Specialist Resume

Norcross, GA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship