PROFESSIONAL SUMMARY:

• Professional Lead Systems Administrator/Security/Software Engineer with over 20 years of Systems Administration related experience. Focused on providing support on applications, OS, Servers and and Network devices.
• Hunger for learning new processes, applications and systems.
• Ability to focus on implementation and troubleshooting while meeting company demands.
• Excellent analytical and problem solving skills with a demonstrated ability to improve procedures.
• Strong interpersonal and communication skills with the ability to effectively build cross - functional teams with all resource levels.
• Accomplished 4 Data Center Builds and Migrations, 3 Acquisitions and 1 Merger.
• Experienced in configuring and troubleshooting Microsoft networks, specifically Client-Server Domain, Active Directory environments, File Sharing, Application, and Print Server and more.
• Experienced in implementing Server/Network environments including front-end/back-end DB configurations and active/passive clusters. This includes 5 Data Center migration moves where Hardware and Software setup had to be installed, setup, reconnected and reconfigured.
• Experienced in building and administering IIS standalone Web Servers well as load balanced configurations (using Alkami F5 Big IP Load Balancer hardware)
• Cisco UCS Manager exposure
• Understanding of Token/Badge Security
• Skilled in light hardware setup/configuration of CISCO Switches, Routers & firewall appliances such as the Cisco PIX & ASA (along with other similar security appliances). Some Router series include 7604 for upgrade from OC3 to OC12, 7200 and 7600.
• Experienced in configuring & installing wireless access points from Cisco & other vendors.
• Experienced in installation and troubleshooting of RAID arrays and SAN support and configuration
• Light Powershell scripting, ESXi command line scripting and Exchange CLI
• Experience with HP Insight Manger, Terminator, Shavlik patching, WSUS, SCCM, SCOM, MMC
• Check Point Firewall NG FP3 and NGX R65, Norton Antivirus 2.x-2K3, Symantec Antivirus Corporate
• End-Point Security = McAfee Antivirus, Norton, Sophos and Bitdefender

TECHNICAL EXPERTISE

Operating Systems: Windows 2003/2008/2012/2016 , Light LINUX Red Hat

Other: IIS, Active Directory, Group Policy, ISA 2000, SQL Server 2008/2012, VMware 4.1- 6.0, SharePoint, VERITAS backup, BackupExec and Commvault.

Server Hardware: HP ProLiant - All series (3600, 3800, DL580, Blade, etc ) Dell and Confidential .

PROFESSIONAL EXPERIENCE:

Confidential

Lead Systems Administrator

Responsibilities:

• Provides highest level troubleshooting on unique problems unanswered at lower levels
• Snow License Manager and Inventory Manager - 4 upgrades and configurations in addition to full support of tool. Maintain and support VM Servers as well.
• Surveyor/Verdiem - Monitor and Support. Implemented Upgrade and configuration to policies including 3 upgrades and migrations
• Absolute Tool - Support and maintain software and the VMs they reside on.
• Heavy documentation of processes and procedures to SharePoint and OneNote
• Serves as highest level technical resource for an enterprise-wide application
• Provides expert technical advice and counsel to management and to less experienced systems analysts
• ServiceNow Ticketing responsibilities and integration (API) with other tools
• Microsoft SQL Studio - Heavy usage running queries and exporting data
• VMware vSphere monitoring of Asset Management VMs
• Recommends systems integration required to support business applications needs
• Develops implementation plans and ensures integration
• Performs lead role in reviewing vendor proposals and making recommendations
• Leads implementation and deployment efforts on complex projects
• Recommends process improvements and technology automation
• Serves as lead resource for dealing with highly complex technical and/or business issues.
• Applies advanced knowledge in a primary Team and general knowledge in multiple relevant Teams to create solutions for highly complex business situations
• Demonstrates success leading teams or collaborating with business partners and peer-level professionals from other IT Teams from Confidential or vendor or consulting organizations
• Mentors peers to acquire fine points of professional practice
• Operates under limited direction
• Work closely with BAs and all other teams within Confidential to share data and updates
• Software Rationalization and report comparisons
• Project Management scope, objectives and client requirements
• Estimates resource requirements for large projects involving multiple-departments, platforms, technologies, executive sponsors, or particularly high risk business problems
• Accountable for addressing customer needs through individual action or with a “warm handoff”. Proactively seeks to expand relationships with customers and identifies business needs that require cross-department, highly complex solutions

Confidential

Systems Engineer

Responsibilities:

• Support ServiceNow ticketing system by resolving team issues
• Scanning servers to identify, evaluate, treat and support security vulnerabilities. Im in current meetings for our new tool “Tenable” as we move away from Rapid7/Nexpose.
• Create and maintain team Confluence page for the purpose of documentation and collaboration
• Respond to alert emails in regards to devices missing the Endpoint Agent or didn’t update.
• Troubleshooting problems with the help of Event Logs and Manage task, events and alarms.
• Manage monthly security/vulnerability patching for Windows and Linux
• Solarwinds configuration, monitoring, administration and support. Assisted in the creation of our team Solarwinds page, Netwoking and SOC with Dashboards, charts, data and alerts.
• Tenable - and support as we begin to transition into this new tool
• CheckPoint Smart Console - Full disk encryption, Media encryption, USB exceptions
• Absolute - Define Onboarding documentation as we transition to support endpoint security solution for device security, data security and asset management of endpoints. Support issues when they arise. Working with Eric Isensee in adding our team DL to alerts, adding/deleting users, preparing for Geofence modifications.
• Cb Defense/Carbon Black - and preparation to onboard this tool for our team
• McAfee ePolicy Orcjestrator - Remove Servers from McAfee Console from Boulder decommission Open/Work/Close CTASK Tickets
• Currently the main one on the team with the highest amount of ticket closures per month (Highest being 318 tickets closed for July).
• Trend Micro Deep Security - Antivirus scanning and adding Linux or Windows policies, antivirus exclusions
• Tanium - In team meetings as we prepare for transition and deployment. as well
• SPLUNK - and overview for our current environment
• Blue Coat Malware Analysis - Run scans for software evaluations
• Working Incident Response issues
• CyberArk Privileged Account Security) - To view and create accounts and passwords
• Health Checks to team Servers both Linux and Windows. Proactively identify potential system issues
• Keeping up to date on Confidential and any other required for my position
• Software Evaluations in scanning software requested by users for viruses or vulnerabilities
• Ability to work effectively with cross-functional teams and must be flexible enough to deal with different technical skill sets and dynamic work environment and schedules
• Working with Runbooks to merge into our new Solarwinds landing page

Confidential

Senior System Administrator/SAN SME

Responsibilities:

• Serve as technical and operational support for technology infrastructure for a variety of locations, departments and operating systems. Responsible for protecting the production environment against unplanned downtime and that support needs are resolved in a timely manner. Providing outstanding service to our customers (both internal/external).
• Build W2k8 R2 and W2k12 windows server to company standards. (physical/virtual) vSphere, vCenter, vMotion, vRealize and many other facets of the VMWare platforms
• ESX Console troubleshooting using VMware ESXi Command line
• Troubleshooting problems with the help of Event Logs and Manage task, events and alarms.
• Setup files shares on file servers and assigned permissions; managed user security and distribution groups in Active Directory
• NetApp SAN administration and troubleshooting
• Manage monthly security/vulnerability patching for Windows patching via WSUS
• Solarwinds configuration, monitoring, administration and support
• Administer DNS Zones (internal/external) - Site5 service for pure DNS purposes of URL and Vanity redirects
• Deployment of hardware and software
• OpsView, SolarWinds and Nagios monitoring
• Robocopy for file transfers
• Disaster Recovery project in preparation for upcoming exercises
• Troubleshoot FTP sites and security (IIS)
• Administer/Troubleshoot End Point Security in Sophos Anti-virus
• Ability to work effectively with cross-functional teams and must be flexible enough to deal with different technical skill sets and dynamic work environment and schedules

Confidential

Sr. Systems Admin, Network Engineer, IT Business/ Service Management

Responsibilities:

• Supports the configuration, and manages all aspects of the Confidential St. Louis Manufacturing Business Technology server Infrastructure.
• Skype for Business 2015 implementation and configuration
• Management hardware/software/OS administration for Windows 2003/2008 and 2012 Servers
• Shavlik - Directs the build and installation of new business software releases, system upgrades; evaluates and installs patches and resolves enterprise application related issues.
• DNS/DHCP cleanup and maintenance
• Support of 400+ VMs and 8 ESX Hosts
• Utilized Microsoft SCCM for updating the Windows server population, as well as distributing applications. This also includes usage of baselines for maintaining server consistency
• Ensures proper maintenance of server and application documentation including procedures.
• Solarwinds/SMARTS- Configures and manages systems monitoring with performance; takes corrective actions to return systems and applications to normal business service levels.
• Server administration with physical servers and VMWare - specifically Microsoft platforms
• Supports backup processes using Commvault technology and further develops future backup procedures and optimizations. (Migration to VEEAM)
• Installing and configuring ESXi 6.0.
• Cloning virtual machines and using templates in VMware vSphere 6.0
• Monitored system performance both at software and hardware levels
• Worked with Virtual machine snapshots preserve the state and data of a virtual machine and create snapshots, restore any snapshot in the snapshot hierarchy, delete snapshots etc
• Managed VMware ESXi hosts using vSphere client
• Created and imported virtual machines using different guest OS and OVF templates, and updated it on frequently basis.
• Managing VPN user and RSA Secure ID Software Token
• Implementing windows Group policies on server 2012.
• Implementing, managing and administering user and email accounts, network file share rights, and security roles by performing account and system administration (Active Directory accounts, application and system accounts, passwords resets, etc.)
• Enterprise incident and problem management activities using HP Service Center
• Maintain ticketing system - Respond to issues, requests or outages.

Confidential

Sr. Systems Administrator

Responsibilities:

• Build, Support and Maintain Microsoft Windows Server 2016, 2012 R2 and 2008 R2
• Perform all Server builds to Dell ProLiant Servers and Virtual Machines (VMs)
• Managed server population consisting of approximately 200 Windows servers and 6 VMware hosts - extensive knowledge of VMware environment configuration
• Successfully led a major migration of the new Dell R730 Hardware, Dell Compellent SAN and Distributed Switches for upgrade of VMWare VCenter/VSphere from 4.1 to 6.0 environment.- created new naming conventions for various objects in vSphere/vCenter to allow readability of environment - created post build host configuration process using PowerCLI, much like current VMware host profiles.
• PowerShell and Exchange PowerShell scripting (very entry level). Not an expert but willing to learn more
• Monitoring data center storage systems to ensure high level of data quality, availability and security
• SCCM 2012 - Monitor, support and create device collections and push software.
• Support and troubleshoot Sophos Endpoint Security, CommVault, Exchange Server 2010/2013, Ops Manager, Dell OMSA, Websense, Bitlocker and other related Sys Admin tasks
• Dell TPAM Account Priviledge Access Configuration and Implementation
• Dell Compellent SAN and ESXi 6.0 upgrade. Conversion from HyperV to ESXi Hosts via V2V/P2V process
• Successfully implemented many Windows server applications in all facets of casino technologies including Bravo Pit, CMS, Congos, Cool Signs, Kiosk, LMS, Rainmaker, Micros, Slot Systems, Table Manager, Stratton Warren, and Securix door code software.
• Assist in the upgrade/implementation of Microsoft Exchange (11 week project)
• Microsoft Exchange Mail server - Configuring and Managing User Mailbox, Manage Database.
• Configure Microsoft Outlook client - Manage Mailbox, Archiving mailbox
• Maintenance and Support of our Datacenter/Infrastructure hardware to St. Louis Headquarters and 14 remote Casinos
• Hardware and Software installs, configuration’s and support Commvault Server Build/ Upgrade to 14 Casino Properties (not backups, just installing and configuring)
• Decommission of 2 Casino properties from acquisition
• Provide System and Network support to unsure the customer requirements and company goals are met Data Anaylis and cleanup
• Consult with internal/external departments to interpret IT needs and provide solution options
• Hold 5 state Gaming License’s
• Manage LUNs and drive space to Dell Compellent SAN

Confidential

Senior Technical Specialist - Data Warehousing Team

Responsibilities:

• Identifying, troubleshooting and resolving system hardware and software problems on all Windows Systems
• Provided support and remote system troubleshooting for clients and ticketing system environment which include. Windows Server 2003/2008, 2012 Windows Active Directory & SQL Server, VMware
• Deployment of Windows OS and software patches and updates.
• Monitoring network device alarms and performs basic troubleshooting to diagnose and repair network Hardware devices
• Manage Antivirus Server and Clients using Symantec Endpoint Protection v 14
• Monitoring data center storage systems to ensure high level of data quality, availability and security.
• Monitored night - batch job process, performed nightly backups and troubleshot issues.
• Microsoft Exchange Mail server - Configuring and Managing User Mailbox, Manage Database.
• Configure Microsoft Outlook client - Manage Mailbox, Archiving mailbox.
• Managing Proxy Server - Trend Micro. Installation and configuration and Managing wit AD Integration with Proxy server.
• Responsible for remote user connectivity: Administered Citrix XenApp, and office VPN's.
• Creating a test environment in Citrix and VMware for production team or test their applications.
• Installing the Microsoft Patches on all the desktop and servers, Using Update Manager tool.
• Monitor Network Activity for 9 remote locations to troubleshoot network connectivity bottlenecks possible threats.
• Provided 24/7 on-call support on a rotational basis between team members

Confidential

IT Infrastructure Senior Consultant

Responsibilities:

• Windows Server 2008/2012 administration and support
• Active Directory 2012 Support, Maintenance, Replication, DNS, GPO’s, and troubleshooting
• NetApp Storage - SAN, SnapMirror, Snapshot and SnapVault SnapManager for SharePoint
• AvePoint Management - SharePoint backup integration with NetApp BMC Service Desk Express - Change Management Software
• Problem Investigation (Virtual Environment, Citrix, Operating System, AD)
• Create new processes and procedures around Change and Incident Management SharePoint - Windows Server 2012 R2 WSUS Security Updates in addition to applying patch Tuesday updates
• Strong communication skills both written and oral
• Responsible for development, tracking and implementation of assigned projects in the PMO support project activities for Global Countries (Mexico, Argentina/Chili, Asia, Puerto Rico, Brazil, and France)
• Hiring of Central L3 Team in St. Louis and China Team for Vietnam location
• Problem Investigation to Virtual Environment, OS and Active Directory
• Deploy Citrix standards for new applications in the region
• Solar Winds monitoring tool for issues and resolution to Server Devices
• Legacy server migration to Connex (current standard technology) - Domains
• Create new processes and procedures around change and Incident Management
• OneNav Roadmap Infrastructure deploy of Global Regions
• SCSM Ticketing System deploy in Argentina/Chili/Mexico and Brazil
• VMware Virtualizing of old Legacy physical environments to VMs (P2V)
• Strong communication skills both written and oral

Confidential

Infrastructure/Data Center Systems Consultant

Responsibilities:

• Responsible for development, tracking and implementation of assigned projects in the PMO
• Effectively prioritize and managed multiple concurrent large, multi-million dollar complex global projects simultaneously
• SharePoint usage for all RAID, Change Management, Reporting and Dependency Tracker updates and changes
• Collaboration with offsite Managed Hosting Sites for Data Migration to new Domain
• Ensured consistent project delivery standards
• Work with Networking Team for Power, Circuits, A/C, Cabling, Racks, and any other components needed
• Microsoft Project 2012 for Project Planning and Baseline to develop mitigation plans, identify risks/Milestones and Dashboards
• Collaboration with Microsoft on ADMS/Qwest and Azure process and procedures
• Meeting regularly with Senior Managers, Stakeholders, Project teams and Team leaders to review status, make recommendations, and resolve problems. Providing direction, guidance, and oversight to project team members.
• Perform End to End Project Management ensuring Project(s) are SOX (Sarbanes Oxley) compliant
• Successful collaboration with cross-functional teams to drive implementation and execution of projects formalizing communication plans on meeting Cadence, Status Report Rhythm, Steering Committee, Rollback Plans
• Working with Application Team Leads for delivery times and preparation of Application Server VM migrations (Citrix, Hyperion, Kepion, BizTalk, and SAP, etc)
• Responsible for managing scope and schedule in coordination with IT delivery teams
• Measuring project performance using appropriate tools and techniques.
• Identifying potential risks and mitigation plans.
• Maintain high quality and timely delivery of projects.
• Reporting on project performance and metrics.
• Establish and maintain a good relationship with key partners and client stakeholders.
• Exceptional communication skills with assertive and articulate issues in a professional manner

Confidential

Implementation Planner/Microsoft Server Systems Management Specialist (PM)

Responsibilities:

• Accomplishes project objectives by planning and evaluating project activities
• Solid understanding of technology in general
• Develop detailed work plans, schedules, project estimates, resource plans, and status reports
• Conduct project meeting and responsible for project tracking, issues and analysis
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews
• Prepare and complete action plans implementing Development, Testing, Production, Quality, and
• Customer-service standards; resolving problems; identifying trends; assisting in determining system improvements
• Met financial objectives forecasted in project requirements, scheduling expenditures, analyzing variances, initiating corrective actions.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job s.
• Communicate with assigned contacts and management for project status
• Recommends action to direct the analysis and solution of problems
• Use of Microsoft PowerPoint for layout of project plans, duration and ECD dates.
• Preparing Project Plans for Data Center Migration between Bellevue Washington and Eastern Washington

Confidential

Server Management Specialist

Responsibilities:

• Effective provisioning, installation/configuration, operation, and maintenance of systems hardware
• Support, maintain and troubleshoot software and related infrastructure.
• Superior troubleshooting and technical support abilities with migrations and network connectivity.
• Build, test and Support, W2k, W2k3 and W2k8 OS Windows Server platforms in vSphere and physical environment
• Active Directory - Maintain and support all Domain Controllers, add users, servers, computers, OUs, Sub OUs, link Group Policies, etc.
• Apply patching and Antivirus updates to all 3 account environments
• Audit Server OS Compliance for all Server Platforms and IIS 5, 6 and 7
• Help Support and maintain 295 VMWare servers through vSphere Console 4.1
• Responsible for updating, creating and closing out of 10 different ticketing systems within Confidential and all 3 accounts
• Responsible for keeping track of all changes to environments and providing reports to upper Management
• Troubleshooting techniques and tools, monitoring tools, inventory
• Hardware and part replacement
• Assist with Socks configuration and setup to client machines
• Excellent verbal, written and documentation skills
• Responsible for the installation of HBA cards, fiber connection, device scan for new LUNS
• Understanding of Clustered environment and how to build out or upon one.

Confidential

Sr. Systems Administrator/AD Architect

Responsibilities:

• Build, test and support Win2k3 and Win2k8 R2 environment both virtual in vSphere and physical
• Architect and built Active Directory from AD Domain for new implementation
• Architect, build and install new DSView4/KVM procedure to replace DSView3
• Support current Active Directory 2003 environment
• Alteris use for IOS images and other software and tools to deploy onto new server builds
• Importing/Exporting of DoD PKI s
• Group Policies
• Avocent DSView KVM Switch build and support
• Provide troubleshooting assistance for OS and Application issues for Prototype and Ops divisions.
• Customize system environments based off research and customer needs
• Document System processes and procedures
• TCP/IP/DNS/DHCP/RAID/VPN
• Dell IT Assistant
• SharePoint collaboration and front end usage
• ActivClient and Tumbleweed understanding and troubleshooting
• Licensing and IP inventory
• Developed and conducted numerous disaster recovery tests, failing over and failing back critical applications and services from primary data center to secondary data center.
• Install and setup HBAs for Fiber Channel connections to NETAPP SAN
• Interact with hardware vendors for support and planning purposes
• Hardware and Software installation and troubleshooting

Confidential

Sr. Networking/Systems Admin Engineer

Responsibilities:

• Perform On-Site technical support and network troubleshooting
• Run and terminate all CAT5 and Fiber cabling
• Install all new hardware and systems in regards to Cisco Switches, Routers, Firewalls and Servers
• Plan and support network and computing infrastructure
• Document network problems and resolution for future
• Monitor system performance and implement performance tuning
• Run Government STIGs to devices and apply all patching
• Remedy – Create and execute tickets
• VMware Infrastructure Client - Build and support both Clustered and Hosted VMs
• Tackland KG-175 Encryption boxes – configuration and troubleshooting
• Understand problems, access the situation and make recommendations on how to improve the service
• Provide approval to the quality of equipment and notify the concerned authorities if any change is needed.
• Promptly work in emergencies and be equipped to handle disruptions of service
• Create and design network systems
• Working knowledge of phone systems and ports along with communication and cabling best practices and installation Opening switch ports for users or troubleshooting them
• ATLAS monitoring tool for switch and router devices
• NAGIOS for server activity
• Connect all copper and fiber from CISCO and Brocade Switches or Routers to patch panels, other devices and or other circuits as well.

Confidential

Sr. Systems/Infrastructure Administrator Consultant

Responsibilities:

• Build, Support, Maintain Win2k3
• Perform On-Site technical support and network troubleshooting
• Ensure the proper STIG build, installation, configuration and operation of stand-alone client server systems
• Cacti - Network Monitoring & troubleshooting tools used
• NAGIOS – Used to monitor all server activity
• Centreon –Frontend to add hosts and configuration changes to NAGIOS
• SSH Secure Shell
• Retina Security Scans
• Jabber – Alerting tool used for any network issues we may have. Sends alerts to our phones
• Collaboration with MCNOSC and Operations for upgrades, modifications, builds and outages
• Network Planning and deployment
• Assist with VERITAS Backup Systems
• Prepare all CAT5/Fiber cabling for connectivity to Switches, Routers, and Servers
• YUM Server – Central LINUX update repository
• Hardware installation, maintenance and support
• JIRA Ticketing system - Create issues for SCRs to be worked
• SharePoint collaboration and documentation
• VMware Infrastructure Client - Build and support both Clustered and Hosted VMs
• NetApp SAN for Oracle/LINUX environment - Participate in the installation and configuration
• CISCO Catalyst Switch 96 port - Install and run cabling for preparation of cut-over
• CISCO Router and Switch - Assist in troubleshooting issues
• VPN accessibility and usage