Superintendent, Network Operations Resume Virginia - Hire IT People

EXECUTIVE SUMMARY:

Information Technology professional with 22 years Confidential experience leading high functioning teams in order to meet and exceed mission requirements. Highly skilled in Desktop Administration, Server Administration, Cyber Operations, and Service Desk Operations. Skilled in Operating System installation, hardware configuration, virtualization, vulnerability patching, and customer support with an Associate’s Degree in Information Systems Management and possesses multiple industry certifications

SKILLS AND KNOWLEDGE:

Leadership
Team Dynamics
Strong Verbal & Written Communication Skills
Time Management
Attention to detail
Active Directory
Virtualization
Storage & Backup
Patching & Vulnerability mitigation
STIGs & IAVAs
Service Desk
Customer Support
Troubleshooting
System Administration
Hardware Configuration
Software Installation
Account Management
ITIL v3
A+
Security+

WORK EXPERIENCE:

Superintendent, Network Operations

Confidential, Virginia

Responsibilities:

Led Win10 deployment of 200 systems across multiple networks finished ahead of schedule
Developed security patching & asset hardening solution for systems across multiple networks
Manages team of 8 forecasts future requirements & manages all IT requirements for sustainment of multiple networks
Procures hardware, software, and maintenance enables sustainment of $10M in assets for Agency simulations and modeling mission

Superintendent, Technical Management

Confidential, San Antonio, Texas

Responsibilities:

Oversees 213 personnel across 9 work centers supporting AETC $9.1B mission
Manages maintenance and IT compliance program covering monitoring and response activities for $625M IT portfolio
Prioritized service desk requests; advanced change requests processed 25K incidents
Directs daily activities of Technical Mgmt Confidential providing services to 1.4M users
Streamlined service request process by creating workload tracking and eliminated inject points by 50%

Cyber Ops Controller/Cyber Effects Planner/Training Mgr

Confidential, San Antonio, TX

Responsibilities:

Builds documentation & provide guidance on mission assurance tasks & cyber force capacity
Managed $196K Secure Voice program; maintained 140+ devices provided training to 245 users
Builds senior leader briefs on mission assurance tasks/capacity and recommends courses of action
Deconflicted 3400+ DCO/2800+ CTO missions synched operations across $14B AFCYBER network
Implements and manages unit training program as directed by leadership

Confidential

Systems Control Specialist

Responsibilities:

Provides systems administration, computer, peripheral installation, and configuration for 100 users
Manages processing, documentation, and service call resolution for DISA Field Office users
Resolved 50+ requests via phone reducing desk side assistance & improved customer service
Reconfigured file share & created standard folder structure & reduced duplicate files by 40%
Identified DNS server errors & reclaimed DHCP IPs increasing network capacity 135%
Eradicated Poison Ivy malware outbreak; removed 35 inactive accts/160+ unauthorized media

Confidential, Hampton, VA

Team Lead

Responsibilities:

Designs, implements, and maintains virtual server host environment for I - Confidential East
Developed SOP standardized config for 6 Confidential process benchmarked as best practice
Provides endpoint defense, including antivirus protection to half of the devices on AF-GIG
Anchored AFNet migration built e-mail/web/file servers provided support to 37K users
Led Conficker remediation verified 5K server & 150K PC AV signatures hardened 63 sites
Hardened 200 Confidential servers validated installed STIGs and IAVAs ahead of schedule
Provided tier-1 support to 7Kusers; completed 97% of trouble calls on-the-spot
Performs scheduled preventative maintenance 40 servers containing vital operational data
Created Server daily maintenance instruction; trained seven saved 30 man-hours monthly

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Superintendent, Network Operations Resume

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