Technical support Resume

SUMMARY

Technical troubleshooting of computer hardware, software, and networking issues
Collaboration with team to solve technical issues
Knowledge of Win 7, 8, and 10 operating systems
Microsoft Office applications
Monitoring systems; maintain peripherals, updating OS patches, software patches, and maintaining overall system performance.
Computer maintenance and assembly
Creating Users and User Groups, managing passwords and permissions with Active Directory
Network LAN/WAN Experience: TCIP/IP/Subnet, VLAN, VPN, Remote Management tools
Technical Policy and procedure documentation
Understanding of IT security concepts, antivirus, security tools

PROFESSIONAL EXPERIENCE

Confidential

Technical support

Responsibilities:

Assemble and configuring desktop and laptop computers for use in office environment
Recommend technologies to increase efficiency and connectivity
Install wireless network equipment and troubleshoot connectivity
Configure mobile devices and maintain email access for employees

Confidential

Quality Control Technician

Responsibilities:

Inspected manufactured parts by reviewing visually and assessing dimensions
Evaluation of manufacturing process to increase efficiency and reduce waste by 5 percent
Monitored testing procedures and verified performance of tests according to established item specifications and protocol
Conducted investigations into questionable test results
Drafted technical documents such as product testing reports and testing protocol
Created procedure and process documents for Manufacturing and Quality departments

Confidential

Warehouse Associate

Responsibilities:

Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
Transferred inventory to and from target destinations using forklifts and other transportation vehicles
Maintained accurate inventory records to provide data for use in audits and completion of order requests
Operated PC and RF - based computer systems with high level of accuracy
Completion of 80 or more customer orders each day