Installation Technician Resume VA - Hire IT People

TECHNICAL SKILLS

PC hardware and operating systems; OSI Model, TCP/IP, Ethernet, LAN, WAN, internet working and basic telecommunications technologies
Network design and implementation
Programming database concepts
Network management
Hands - on skills in router and switch configurations, imaging/ configuring a hard drive, back up restoring end user data, installing and managing desktop/client operating systems (e.g. Microsoft and Linux)

PROFESSIONAL EXPERIENCE

Confidential, VA

Installation Technician

Responsibilities:

Serviced and deployed computer equipment in a help desk environment.
Provided exemplary support for designated equipment, first tier problem resolution as well as customer service.
Escalated problems to appropriate next level of support when necessary
Monitored assigned service events to ensure timely completion
Ensured all time reporting, expense reporting, and other required reports are accurate, and submitted on time
Assembled, installed and reconnected IT/Storage Shelving equipment in supply storage rooms

Confidential

PC Deployment Technician

Responsibilities:

Deployed laptops to users and guided users through the migration validation checklist.
Engaged remediation process if there were issues after user log-on.
Conducted asset management checks during user deployment and marks.
Collected laptops during drop off period and ensured the asset management data was correct.
Implemented imaging and monitored imaging and configuration to make sure there are no issues.
Completed validation checklist to ensure the migration is complete.

Confidential, Richmond, VA

Customer Service Supervisor

Responsibilities:

Provided customer service by acknowledging the customers, identifying needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.
Supervised associates in the area of responsibility by assigning duties, communicating goals, providing feedback and following-up, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching teaching, and evaluation of associates.