OBJECTIVE:

• Seeking a position to utilize my skills and abilities as well as achieve professional growth while being resourceful, innovative and flexible.

SUMMARY

• Comprehensive understanding in enterprise architectures, project time management, system life cycle development and deployment
• Proficient in Virtual Machine connectivity, emulation testing of client based applications, Windows OS platforms, Unix shell scripting, infrastructure applications support of vendor based tools such as Splunk, Dynatrace, Tivoli, Wily, BSM, SiteScope, Aternity, Empirix
• Intermediate knowledge in Transaction SQL Scripting, Simple API for XML Programming, WebSphere, WebLogic,
• General knowledge in Microsoft Office Suite, SFTP, SSH, SVN, WinSCP, Citrix, VoIP, MS SQL Management Studio, Adobe, Red Hat Linux, Ticketing systems. Confidential Tandem OS
• Exposure to/and ongoing knowledge in Information Technology Infrastructure Library (ITIL), PowerShell scripting, Ubuntu, Apache, Java, APIs, LDAP, TCP/IP, Networking (LANs, WANs)

PROFESSIONAL EXPERIENCE

Confidential - Wilmington, Delaware

Monitoring Infrastructure Engineer

Responsibilities:

• MONITORING-Provide L2/L3 monitoring support for 14 production and non-production application tools; Subject matter expert for four monitoring tools; Administer various commands on mixed OS platforms to facilitate Business As Usual (BAU) operations; Run pre-written Perl scripts for business activities on Unix environments; SERVER-Assist with UAT and Prod builds of new application filesystems
• Engage in patching/failover maintenance activities; Run batch jobs of stakeholder’s reports via MS SQL Management Studio databases; Coordinate major data center releases involving reboots of servers/processes and validation of application accessibility
• DOCUMENTATION-Assimilate data to produce easy to understand information using Excel, PowerPoint and Visio; Author and publish technical writings (knowledge articles) used for referencing, training and on-boarding
• CLIENT-Assist with maintaining ticket queue by taking ownership, investigating and documenting resolutions of break/fix issues in a timely manner; Summarize root cause analysis of issues; Provide implementation plans of regular application “Go-to” person for business direction; SECURITY-Report identified risk vulnerabilities; Remain in compliance with information security policies and procedures
• COMMUNICATION-Engage in multiple group discussions for various projects to assist with completion efforts; Lead several weekly team calls; Frequently engage with high visibility managers across technical business areas; TEAM-Take initiative to stay ahead of business needs; Volunteer to assist where needed; Acting-sit-in manager during manager’s medical leave; Managed team of 13; Apply critical thinking to draw out best business solutions; Present professional-friendly manner in all work related areas

Confidential - West Chester, Pennsylvania

Engineer

Responsibilities:

• Performed Quality Assurance (QA) testing of vendor product releases onto non-production environments (staging and integration servers); Delivered proper hand-off of product to implementing team by expected delivery date; spearheaded middleware builds by way of WebLogic server and data stage configuration files--completed with 100% accuracy
• Thoroughly outlined release development onto Excel by providing implementation steps used as guide during maintenances; Performed installation upgrades onto production servers; Composed detailed Change Management (CM) documentation
• Weighed in heavily during collaborations of major release activities which included infrastructure support teams, third party vendors and oversea contractors; Participated in 24/7 on call rotational support for level3 escalations; Communicated monitoring statuses of post maintenance to wide user audiences

Confidential - West Chester, Pennsylvania

Business Support Analyst

Responsibilities:

• Acted as point person and/or implementer for monthly hot fixes/patches, software releases and (BAU) maintenances
• Configured application programming interface (api) xml files callbacks
• Encouraged knowledge exchange amongst peers during group meetings; Composed, modified and maintained business related processes through officiating documentation and storing onto SharePoint
• Took the lead on conference calls for vendor related issues; Monitored server processes through in-house automated tools; Applied commands via putty for tasks; Performed query searches for log file errors